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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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RetireNerd
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Joined: Feb 24, 2007
Posts: 3

PostPosted: Sat Feb 24, 2007 3:55 pm    Post subject: Lexmark X5470 All-In-One Fax Problem Reply with quote Back to top

Can sometimes send fax (mostly not), cannot receive.

==> Can send and receive faxes just fine from laptop modem

Lexmark Web site says they support Voip.

Lexmark Support sent a lame respones.
.

Linksys Phone Adapter PAP2

ISP: Comcast

Router Make and Model: Linksys BEFSR41

Leixmark X5470
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powermung
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Joined: Jan 18, 2007
Posts: 9

PostPosted: Sun Feb 25, 2007 12:14 pm    Post subject: It's the broadband line quality. Reply with quote Back to top

speedtest.vonage.com

Faxes, Tivo, Modems all need to continuously negotiate connection with the devices on the other end and poor broadband connection quality is THE NUMBER ONE problems that Vonage customers have. Forget the download speed as that's never the problem, but focus on the advertised vs actual upload speed, quality of service score, round trip time, and max pause. Usually people without problems have 350+kbps ul speed, >80% Quality of service, <80ms round trip, and <150 max pause.
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RetireNerd
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Joined: Feb 24, 2007
Posts: 3

PostPosted: Sun Feb 25, 2007 3:14 pm    Post subject: Reply with quote Back to top

Had done the speed test. Results:
> Download 7.81 Mbps
> Upload 370 kbps
> Round trip 65 ms
> Max pause 42 ms
> Quality of Service 67%

Have no problem faxing from the laptops using their modem.

Always have a problem with the Lexmark X5470.

Anybody have a Lexmark X5470 that works? If so, did you do anything special?
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RetireNerd
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Joined: Feb 24, 2007
Posts: 3

PostPosted: Mon Feb 26, 2007 4:49 pm    Post subject: Reply with quote Back to top

Received instructions from Lexmark Support on how to clean NVRAM. The machine now receives faxes, but fails when sending faxes. The modems in two different laptops continue to work just fine for sending and receiving faxes.
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S_K
Vonage Forum Associate
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Joined: Jul 29, 2005
Posts: 14

PostPosted: Wed Mar 07, 2007 1:07 am    Post subject: Reply with quote Back to top

Disable ECM capability for your fax machine, and should fix your problem.
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jrsshore
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Joined: Dec 27, 2006
Posts: 43

PostPosted: Fri Mar 09, 2007 6:53 pm    Post subject: FAX... LOWER ECM AND Reply with quote Back to top

DISABLE ECM AND ALSO IF YOU CAN LOWER BAUD RATE ON FAX MACHINE TO 9600 OR LOWER AND REMEMBER TO RESET FAX ANY TIME YOU EVER REBOOT SYSTEM OR HAVE FAX DISCO FROM POWER
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