We consistently have problems with broken voice to the point where the service has become unreliable. I suspect it has something to do with my quality of service. Here's my test results:
Speed test statistics --------------------- Download speed: 14378984 bps Upload speed: 364160 bps Quality of service: 27 % Download test type: socket Upload test type: socket Maximum download pause: 29 ms Average download pause: 1 ms Minimum round trip time to server: 18 ms Average round trip time to server: 19 ms
Voip test statistics -------------------- Jitter: you --> server: 5.8 ms Jitter: server --> you: 8.7 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 6 Estimated MOS score: 3.9
What, if anything, can I do to get my ISP to improve my QOS?
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