I have recently started experiencing some issues with my Vonage service. Within the last 2-3 mth i have been having problems with my service. During calls the other party complains about the call being extremely choppy and breaking of, also during this time my internet connection speed will drop down drastically to the speed of dial up if not worse. I usually have to reboot my router, modem and computer for things to get back to normal. This will last for a few minutes to several hrs before i have to reboot everything again. This is not the case if i connect directly to my modem or thru a different router a linksys bersr41.
I have heard of several problems facing the rt31p2 routers Vonage sends out. Since i don't experience slow speed with my internet connection or any other problems while connected directly to the modem of other router iam left to believe that the RT31p2 may be hosed.
Vonage claims since iam still within the 1st yr of server they are willing to replace the router, but before i do so i was wondering if it will be advisable to purchase just a regular phone adapter to use with my befsr41since i don't experience any issues while connected to the internet with that. I was looking into either getting the the VTech's ip8100 phone with built in adapter or the linksys pap2. I will appreciate any feedback or suggestions as to what others have experienced
Iowa Mediacom Cable Internet Morotola sb4200 modem-->rt31p2-->pc/phone
Test results
Speed test statistics --------------------- Download speed: 4771192 bps Upload speed: 212528 bps Quality of service: 61 % Download test type: socket Upload test type: socket Maximum download pause: 111 ms Average download pause: 3 ms Minimum round trip time to server: 51 ms Average round trip time to server: 54 ms
Voip test statistics -------------------- Jitter: you --> server: 5.3 ms Jitter: server --> you: 8.8 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 3 Estimated MOS score: 3.9
i'll advise you to call Vonage tech support department and let them check the device. asked them to upgrade some settings of the device and roll back the firmware if necessary.
This is a sample of my results when iam experiencing problems. I called Vonage and they put me thru the usual reboot router , unplug and hard reset routine.
Speed test statistics --------------------- Download speed: 1261456 bps Upload speed: 37680 bps Quality of service: 12 % Download test type: socket Upload test type: socket Maximum download pause: 495 ms Average download pause: 13 ms Minimum round trip time to server: 295 ms Average round trip time to server: 345 ms
Voip test statistics -------------------- Jitter: you --> server: 82.7 ms Jitter: server --> you: 8.9 ms Packet loss: you --> server: 23.3 % Packet loss: server --> you: 0.5 % Packet discards: 0.4 % Packets out of order: 0.0 % Number of supported Voip lines: 0 Estimated MOS score: 1.4
make sure you are not down loading heavily while on calls.the other thing is call Vonage and check if your PA is running on latest firmware.Put the bandwidth saver to normal and check if it works.Also run this test when the problem happens and donot reboot before taking the results.If you can find a time frame how often this occurs then you can connect pc to modem and run the test after that time so that we can find what is the internet status after stipulated time.
spoke with Vonage and they put me thru the regular routine. my firmware is the latest too. those two results are were talked right after reboot and when the and when the problem started. Iam to the point of dumping that router and possibly doing the phone adapter. i have already checked firmware which is up to date, gone thru router settings with Vonage tech also. iam hoping to have the device replace or if i have to go purchase i will like to know what others recommend.
seems quality is not always equal with Linksys adapters..
I had bought a WRT54GP2 at staples and had all sort of problems with the unit (crappy quality, router reboot...do a search on this adapter in the forums...)
I return the router at staples..and didn't take long to experiment the same problems again...
No more warranty a year after, fed up of this router I call Vonage support and complain about the adapter and service ..they offer to send a different model as replacement; free
they send me a WRTP54G, since then I never had any real issues
spoke with Vonage and they put me thru the regular routine. my firmware is the latest too. those two results are were talked right after reboot and when the and when the problem started. Iam to the point of dumping that router and possibly doing the phone adapter. i have already checked firmware which is up to date, gone thru router settings with Vonage tech also. iam hoping to have the device replace or if i have to go purchase i will like to know what others recommend.
i can post a new set of results if you would like
yeah right...and do you know that rolling back of firmware can help you resolve the issue?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 3 Yesterday 3 Total 64297 Who Is On Site Visitors 157 Members 0 Total 157
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.52 Seconds and 241 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 3
Yesterday 3
Total 64297
Who Is On Site
Visitors 157
Members 0
Total 157
-0.03