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rachelfran
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Joined: Nov 23, 2004
Posts: 28

PostPosted: Thu Feb 22, 2007 4:22 pm    Post subject: Changing carriers? Reply with quote Back to top

has anyone switched or considered switching carriers? i've had Vonage since 2004 and am thinking about switching to one of the $199 for two year deals that come up every once in awhile... while Vonage has been okay for me - i do have a dropped call at least 5 times a week - which is annoying... but sound quality has always been good.
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mundy5
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PostPosted: Thu Feb 22, 2007 5:11 pm    Post subject: Reply with quote Back to top

I wouldn't necessarily conclude that Vonage is the cause of dropped calls. It could also be your ISP which would mean that switching to a different carrier might still result in dropped calls if the problem is actually your ISP.

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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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rachelfran
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PostPosted: Thu Feb 22, 2007 5:26 pm    Post subject: Reply with quote Back to top

mundy5 wrote:
I wouldn't necessarily conclude that Vonage is the cause of dropped calls. It could also be your ISP which would mean that switching to a different carrier might still result in dropped calls if the problem is actually your ISP.



how would i know that?
i've had no problem with the isp.... ever. at least as far as internet connection and t.v. cable usage
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mundy5
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PostPosted: Thu Feb 22, 2007 5:32 pm    Post subject: Reply with quote Back to top

In most instances, slight distruptions in internet traffic will go unnoticed b/c most of our web surfing is not time sensitive. But for Voip to work well, it needs to have a constant stream of uploads and downloads of voice data in order for it to work well.

When the data is interrupted b/c of bottlenecks or any other disruptions in traffic such as heavy usage in your area, it could result in data not being sent in a steady stream and cause quality issues and also dropped calls.

These can show up on tests that you can run but if I were you, I would start by observing when these dropped calls occur. If they occur during prime time internet usage such as after 5 pm, that should give you a good clue that internet traffic could be the cause of these dropped calls.

To be honest, it is not always easy to tell which one is the problem. But if my reading of posts from other Voip carriers is any indication, it is not a problem unique to Vonage as all other carriers also have occassional dropped call issues.

My cell phone still goes through dropped calls. I don't think you'll ever find a perfect Voip carrier that can claim to you that it can provide 0 dropped calls.

This is a long winded way of saying that it really depends on when those dropped calls happen. 5 times a week is not much if you make a lot of calls. Now if you make 10 calls / week and it drops 5 times then I would be very concerned. Running the Voip test here during various times of the day might give you an indication of the quality of your internet connection.

One way I dealt with the varying conditions of my ISP is to lower my bandwidth to 50 kbps which seems to have evened out some of the choppy calls etc.

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dheiy
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Joined: May 23, 2006
Posts: 253

PostPosted: Thu Feb 22, 2007 11:10 pm    Post subject: Reply with quote Back to top

try to check the QoS of your internet connection.
call them. let them check that one for you. check if there's a dropping, if the connection is consistent. they are the expert on this (but not all times). then call Vonage hotline and let them review this as well. Wink

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taburnok
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