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rebus
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay
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Before I waste time on hold with customer service, is there a way to delete a phone line using the Vonage website? I've been through pretty much every screen and can't find it. Only thing I see is to add a line.
Or do they force you to call in to cancel a line, so they can pass you to a retention rep to talk you out of it?
(This is just an extra line, not the whole account.) |
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Steve48
Vonage Forum MVM


Joined: Aug 30, 2005
Posts: 4777
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| rebus wrote: | Before I waste time on hold with customer service, is there a way to delete a phone line using the Vonage website? I've been through pretty much every screen and can't find it. Only thing I see is to add a line.
Or do they force you to call in to cancel a line, so they can pass you to a retention rep to talk you out of it? |
I'm pretty sure that's it. |
_________________ Steve Gray Orlando, FL |
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jayson
Vonage Forum Senior


Joined: Jan 13, 2007
Posts: 100
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To cancel account or remove line you have to call customer service.
Jay  |
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marc_subin
Full Forum Member


Joined: Feb 17, 2007
Posts: 41
Location: Houston, TEXAS
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in case they allow you to do that online you always have to pay......... calling the CS is gonna let u pay whatever is necessary......... like in case of promotions!!!!!!!!!!! |
_________________ REG@RDS & THANX Marc Jason |
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