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johann
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Posts: 10

PostPosted: Wed Feb 21, 2007 5:55 pm    Post subject: Phone Service Fails to sync; Vonage Says buy new router Reply with quote Back to top

Ok, So right now I have the linksys 4 computer 2 phone port Vonage router. Up until this morning it was working fine. That router, is sitting under my Linksys WAP, which works great for WAP stuff.

This morning the Vonage router crapped out on a phone call. I thought it was funny internet or something. I recently swapped from Verizon DSL to Earthlink(timewarner) cable, and am not sure I like the cable service, but that's some other can of worms.

When my phone service failed to come back all day, I decided to call tech support. Rest router, reset cable, hard reset router(hold button 1 minute; unplug 1 minute) etc etc.
Router still fails to sync phones.
The tech said to but a new router since mine was out of warranty. I have trouble believing this is a viable solution. Do the routers really crap out like this?

So my thought is to get a new account(current account is fiancees) and get a new number(i want a new number for work) and then cancel the old account and port the old number over.

However ,new router is what 80$ for the 4port 2 phone router, and its a different brand so it won't sit on top well. Which ****, but whatever.
My options with a new router, are get from Best buy, ciruit city etc etc, and pay for the device and then pay for activation i believe.
Or i could get the device from Vonage and pay for activation.
Or i could buy a new device and use my old account. which is still costing me more than i want to spend on this Voip.

How much is activation? If i get a new account from Vonage, I can possible get the router for free, but the web site doesn't tell me about the activation fee's or any of that. I went through the panels until it asked for a credit card, and still, no "this is what we'll charge you"

So, if you know how to fix my router, please let me know, otherwise let me know the cheapest way to get my a single phone line back. The guy offered me the second phone line on this account for free for 2 months when i asked him about that, but I can still potentially do that anyways with a new account(free line for 2 months or something crazy with a new account)
Edit: Internet works great through the router still, i'm typing this from laptop going to wap and wap is going through Vonage router.
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4thebirds
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Joined: Feb 16, 2007
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PostPosted: Wed Feb 21, 2007 7:39 pm    Post subject: Reply with quote Back to top

It might not be your router. Vonage sent me a new router and I still don't have phone service. It has been almost a month now. My problem started when I bought a new Dell computer. Vonage was working fine on my old computer. Have you connected anything new to Vonage? I have Earthlink Cable also but again I had no problem until I got the new computer.

_________________
Dell Dimension E520
Window XP Media Center
Pentium R D CPU 2.80GHz, 2.79GHz
1.00 GB of Ram
Conexant D 850 56K V.9x DFVc Modem
Motorola VT2442
Location - NE Ohio
ISP- Earthlink Cable
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Feb 21, 2007 8:28 pm    Post subject: Reply with quote Back to top

Which Vonage adapter do you specifically have, there are quite a few 4/2 Linksys models that they have had. Also, when you pick up your phone what is the message that you are getting? Looking at the power light on the device, there should be a sequence of blinks(Between 1 and 4) followed by a pause which indicates the status of the Voip gateway, what is it doing? What level of support made the determination that the router was bad? If it was NJ techs I would believe it a lot more than I would if it was an outsourced rep.
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johann
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Joined: May 10, 2005
Posts: 10

PostPosted: Wed Feb 21, 2007 8:57 pm    Post subject: Reply with quote Back to top

both phone lights are doing 3 fast blinks, 2 slow blinks 3 fast blinks, then repeating

Nothing new connected to the router, other than moving from Verizon DSL to Earthlink Cable.

Router:rt31p2 bought in appox 2005. Worked fine up until 11:30 am this morning. i was on a call, on hold for 24 minutes, I was chatting with a friend who was having Vonage issues; next door actually and I was going to check a setting on the router, so i logged into the router via the http address, once i was logged in, my phone call was dropped, phone service came back, then it dropped again 1-2 more times over the next 5 minutes, and it has been off ever since.
Edit: I'm 90% sure I had an outsourced resource. I told them what my issue was, and all the trouble shooting i can tell they did was read a script that was, reset, reset, hard reset reset, get a new router.
He did ask for the wan mac address but did not seem to learn anything from it. I'd assume there was something where Vonage could check the router remotely like the cable people check the modems remotely? Its on the net, just not talking to Vonage apparently.

I don't need to pick the phone up, it says on the led "no line". There is no dial tone when I click the phone on.
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howiewifi
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Joined: Dec 13, 2005
Posts: 330

PostPosted: Wed Feb 21, 2007 9:03 pm    Post subject: Reply with quote Back to top

One item that you may want to check is the IP range of the different routers. You have at least 2 and maybe 3. Linksys defaults everything to 192.168.1.X. If both of your routers pick the same 192.168.1.X subnet, then change one to 192.168.2.X. You can also check to see if the cable modem is also a router and if it has the same address range.

One quick test on the 2 Linksys routers would be to plug the Vonage Linksys directly into the cable modem, turn off the other Linksys, and see if you can make phone calls on Vonage (that would also tell you that the router is OK). Then you can start checking addresses to see if that is your problem,
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racerboy69
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Joined: Jan 03, 2007
Posts: 18

PostPosted: Wed Feb 21, 2007 11:04 pm    Post subject: Reply with quote Back to top

johann wrote:
I'd assume there was something where Vonage could check the router remotely like the cable people check the modems remotely? Its on the net, just not talking to Vonage apparently.

I don't need to pick the phone up, it says on the led "no line". There is no dial tone when I click the phone on.


unfortunately no they can not log in remotely.
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Jobiwon
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Joined: Aug 11, 2006
Posts: 12

PostPosted: Thu Feb 22, 2007 1:31 am    Post subject: Reply with quote Back to top

no they can't login remotely without setting that up ahead of time, but they can see different diagnostics for the router. i.e. is it connecting to the configuration server, or is the phone line registering. if the lights are out the answer on the second is no, but the first, we can't tell without looking.

they asked you to hard reset, but did they have you do a soft reset? actually login to the router and restore factory defaults. if yes, did it come up with "settings are failed"??(the router's bad grammar, not mine) if it did, then the device is dead and needs to be replaced. the router portion will work just fine after this, but it will never connect to their configuration server again.
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johann
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Joined: May 10, 2005
Posts: 10

PostPosted: Thu Feb 22, 2007 6:41 am    Post subject: Reply with quote Back to top

The Vonage router is connected directly to the cable modem. The second linksys device is just a WAP. it gets a dhcp address from the Vonage router, and forwards wireless traffic to it. So everything on the network has a 192.168.15.x address wireless or wired.

I did a hard reset, holding the reset button for 1 minute with the tech on the phone. I also unplugged it for 1 minute with the tech on the phone.
I did click the software on router to the factory defaults which changed my admin password, and i did not see any errors with that, of course It still doesn't sync the voice numbers
If the router is in fact hosed, what is the cheapest soln? Getting one from best buy and adding to the account, and adding a second phone number to that account(I need to adda line for work). or getting a free router from the Vonage website with a new account/new number and porting this number over?
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jayson
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Joined: Jan 13, 2007
Posts: 100

PostPosted: Thu Feb 22, 2007 6:57 pm    Post subject: Reply with quote Back to top

the best is to get a device from retail store.major advantage is that now you are over 1 year and out of termination fee.if you open a new account you'll be into 2 year termination fee period.

Jay Very Happy
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johann
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PostPosted: Fri Feb 23, 2007 1:11 pm    Post subject: Reply with quote Back to top

That's what I did. i found a device that was 60$ that only had the 1 port and 2 phone lines on it.

It just irritates me that it won't stack on my existing Router/Wap stack.
Maybe I can find an old something on ebay and cobble the new Voip device to the old shell.
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