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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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centaur
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Joined: Feb 21, 2007
Posts: 3

PostPosted: Wed Feb 21, 2007 4:55 pm    Post subject: poor business relations Reply with quote Back to top

I have been a customer for over 2 years at my 2 business locations and after fighting dropped calls, weird noises, no listings in local phone books, fax lines that work less than 50% of the time, and a customer service dept in which english is a 2nd (or 3rd?) language - I quit!!! Bellsouth ( now AT&T - who can keep up?) has made a deal with me for unlimited LD and good rates. However, the telephone #'s in one office cannot be "ported" so new #'s were issued. Vonage has refused to install a simple recording (The number you have diled has been changed the new number is ....), the gentleman in India I was able to speak with stated that "it is not our problem", wow, what great customer loyalty he inspires, thanks Vonage.
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xcrunxc
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Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Feb 21, 2007 8:24 pm    Post subject: Reply with quote Back to top

That is simply not a service that Vonage offers. They don't do it for any customers, its not something that is even built into their system so they would have to completely rebuild something to do that. It is kind of stupid that they do not offer this, but the fact is they do not and yelling at their reps in India/Phillipines/wherever they are is not going to change that. I would be more angry at AT&T personally for not being able to port my number. Especially with a Voip service, once you terminate you should have no expectation of ANY type of continuing service, thats just not how they are set up.
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centaur
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Joined: Feb 21, 2007
Posts: 3

PostPosted: Thu Feb 22, 2007 8:52 am    Post subject: No yelling Reply with quote Back to top

xcrunxc wrote:
That is simply not a service that Vonage offers. They don't do it for any customers, its not something that is even built into their system so they would have to completely rebuild something to do that. It is kind of stupid that they do not offer this, but the fact is they do not and yelling at their reps in India/Phillipines/wherever they are is not going to change that. I would be more angry at AT&T personally for not being able to port my number. Especially with a Voip service, once you terminate you should have no expectation of ANY type of continuing service, thats just not how they are set up.


Perhaps you misunderstood, I am a professional and can make my point WITHOUT yelling, but being in a service industry as I am, providing the best service possible ,even with a customer who is leaving, is just good business. If you dispose of customers who are leaving your service like yesterdays trash, you will reap what you sow.
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howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Thu Feb 22, 2007 11:11 am    Post subject: Reply with quote Back to top

If you want to keep your number for a while and have a recording - then you have a choice of cutting your Vonage service down to the $15/month plan and putting what ever you want on the voice mail (like "Call this new number - don't leave a message here"). It'll cost a bit - but people will be able to find you.
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centaur
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Joined: Feb 21, 2007
Posts: 3

PostPosted: Thu Feb 22, 2007 11:30 am    Post subject: Good advice Reply with quote Back to top

howiewifi wrote:
If you want to keep your number for a while and have a recording - then you have a choice of cutting your Vonage service down to the $15/month plan and putting what ever you want on the voice mail (like "Call this new number - don't leave a message here"). It'll cost a bit - but people will be able to find you.


Thanks Howie, I will look into that, great advice.
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gavnit
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Joined: Jun 04, 2006
Posts: 4

PostPosted: Thu Feb 22, 2007 11:39 am    Post subject: Reply with quote Back to top

Instead have a 10$ plan by emailing dslreports[at]vonage.com the cheapest hidden plan with 100 min free however u req VM only.
So save another 5$ here.
Cheers!
Gavnit

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