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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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lecep
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Joined: Feb 23, 2006
Posts: 2

PostPosted: Sun Feb 18, 2007 11:23 am    Post subject: RTP300 Static/noise (possible fix) Reply with quote Back to top

Hi everyone,

I have been reading several posts about RTP300 issues, mostly noise in the line.

I had this problem for over 2 months and tried almost everything to fix it with no luck.

If you have the same problem try this, it worked for me: Get a new power adapter.

The original RTP300 has a grounded power adapter that, in my case, wasn't working properly. The noise increased when I connected anything to the router, a laptop, a switch, etc. I ended up having my router for Voip use only, still had noise in the line.

Moving the router from one location to another made me realize what the problem was. I didn't want to move the power adapter so I used a similar one on the other location; it must be 12V and around 1200mA. Voila!! No more noise.

I thought the location was the issue, so i decided that would be the new permanent location for the router and I also moved the original power adapter. WTH!?!?! Noise is back !!

After some testing with the old (original) and new (generic) adapters, I moved everything back to the original location, original network topology, but using this generic power adapter.

The difference is amazing. The power adapter is the last thing I would consider to replace, but in fact it was the cause of the problem.

Let me know if it works for you
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Feb 19, 2007 9:51 am    Post subject: Reply with quote Back to top

welcome to the forum lecep. that's great work on your part. I hope that this kind of info will help others give an option to try to resolve the noise issue.

I'm still puzzled why it would work. Is the generic adapter an increase from the original 1000mA to 1200 mA in current?

Just wondering if any of the numbers is different b/c the generic and the original one.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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lecep
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PostPosted: Mon Feb 19, 2007 12:43 pm    Post subject: Reply with quote Back to top

Hi Mundy5, thanks for the reply.

That's interesting. My original Linksys power adapter is 1200mA and the generic is 880mA. I know it looks weak but I'll be fine as long as I don't overload the router. It would be perfect if its around 1000mA.

Apparently, yours is 1000mA, so there is no an exact number for this spec.

On the other side, I'm not 100% sure but I don't think the amp value has to do with the noise in my line. It's up to the device how much current it needs, the more wattage the more amps. And it's up to the adapted how much current it can provide.

However, I think the issue might be related to the ground connection on the adapter. I'd like someone with electronics experience gives us some comments on this and correct me if I'm wrong.
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mundy5
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Posts: 1179

PostPosted: Mon Feb 19, 2007 4:19 pm    Post subject: Reply with quote Back to top

yeah, my rt31p2 came with a 1000mA power supply.

Well, it's very disconcerting to know that the original power supply was inadequately grounded. Aren't most power supplies only come with the two prong rather than the 3 prong? Maybe therein lies the problem with most of them. Regardless, I'm glad to hear that yours is now functioning properly and I hope others will see this as I have seen a number of posts with static though I haven't experienced any on my rt31p2 and it's connected to the home wiring.

good work and welcome to the forum.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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SomeDooD
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Joined: Apr 01, 2006
Posts: 7

PostPosted: Sat Mar 03, 2007 1:32 pm    Post subject: Reply with quote Back to top

I'm having the same problems for the last 2 weeks or so, I just reset the router and it works but then noise comes back again in like an hour. But now the Voip router (Linksys RTP300) doesn't even want to connect properly so the Phone doesn't work anymore since last night. I have no idea what to do now.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Mar 04, 2007 8:05 pm    Post subject: Reply with quote Back to top

I would say that it's time to consider replacing it. If it was supplied by Vonage and is under warranty, then talk to customer support about it. One other thing to try is to be sure that it's getting reasonable ventilation. We've heard of units misbehaving this way due to overheating.

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Steve Gray
Orlando, FL
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SomeDooD
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Joined: Apr 01, 2006
Posts: 7

PostPosted: Sun Mar 04, 2007 9:29 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
I would say that it's time to consider replacing it. If it was supplied by Vonage and is under warranty, then talk to customer support about it. One other thing to try is to be sure that it's getting reasonable ventilation. We've heard of units misbehaving this way due to overheating.


Well i doubt its overheating since its just a little warm to the touch, how long is the warranty of the RTP300?
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Steve48
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Posts: 4777

PostPosted: Sun Mar 04, 2007 10:52 pm    Post subject: Reply with quote Back to top

I think it's a year. Check with customer service.

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Steve Gray
Orlando, FL
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teslaman
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Joined: Oct 19, 2006
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PostPosted: Fri Mar 09, 2007 6:14 pm    Post subject: Reply with quote Back to top

Customer support....bleh.... My fiance is having the same problem with her RTP300 ever since that latest firmware upgrade that messed alot of the 300's up. I say bleh to customer service because all these companies are outsourcing these days and such is the case with Vonage. Wouldn't you know, she asked to speak to someone that spoke english and IN ENGLISH the woman said that no one there spoke english. Lol From now on everyone ask to be transfered to United States customer support, maybe then we won't have to talk to people in India who can barely be understood. Not to mention we won't be giving our valuable information to some other country who can and has givin it away. Grrrrrrr outsourcing grrrrrrrrr.

Back on topic... how can she get the RTP300 replaced without going through customer support. And can she get it replaced with a Motorola? If it is just the power adapter that doesn't help her unless she wants to dish out more money....
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SomeDooD
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PostPosted: Fri Mar 09, 2007 7:34 pm    Post subject: Reply with quote Back to top

^Very True, I'm sorry, but I HATE talking to them Indians, I'm not racist but they are hard to understand and they have you going around in circles on the tech support. Well they replaced mine but I have to send the old one back, and they are making me pay to ship it back. However, the static is gone for now.
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