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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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marc_subin
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Joined: Feb 17, 2007
Posts: 41
Location: Houston, TEXAS

PostPosted: Tue Feb 20, 2007 2:49 am    Post subject: Reply with quote Back to top

CHECKOUT THIS LINK...........

http://www.vonage.com/features_terms_service.php?lid=footer_terms


GO TO

3.6 Disconnection Fee (Does Not Apply to Business Plus Customers)..............

IT ONLY APPLIES ON YOUR ACTIVATION DATE OF THE ACCOUNT.......... NOT THE LINE!!!!!!!!!!

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Marc Jason
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zander
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Joined: Feb 10, 2007
Posts: 9

PostPosted: Tue Feb 20, 2007 6:10 am    Post subject: Reply with quote Back to top

marc_subin wrote:
CHECKOUT THIS LINK...........

http://www.vonage.com/features_terms_service.php?lid=footer_terms


GO TO

3.6 Disconnection Fee (Does Not Apply to Business Plus Customers)..............

IT ONLY APPLIES ON YOUR ACTIVATION DATE OF THE ACCOUNT.......... NOT THE LINE!!!!!!!!!!


Let me quote 3.6 in its entirety for you:

"3.6 Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your Service is disconnected, subject to applicable state and local laws. However, if your Service was activated on or after February 1, 2007 and is disconnected after two (2) years following your activation date, the disconnection fee is waived. If your Service was activated on or before January 31, 2007, the disconnection fee is waived if your Service is disconnected one (1) year following your activation date."

Now, can you please point out where exactly where in the above paragraph I find your exclamation "IT ONLY APPLIES ON YOUR ACTIVATION DATE OF THE ACCOUNT.......... NOT THE LINE!!!!!!!!!!" ? Thanks.

You do know that in "if your Service was activated on or after February 1, 2007", by "service" they could mean either the account OR an individual line, at their choice, right? History shows that their choice would be made exclusively in their own favour. Well, if you couldn't see past that not so fine intricacy of the English language, I hope you can now. It's true what they say, that denial is not just a river in Egypt.


... and on a personal note, further to my previous post of cancelling Vonage and sending back the router, I am happy to report that Vonage refused to accept the return from the courier yesterday. I am still trying to work out the reason why and a second attempt will be made today. What a joke!
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zander
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Joined: Feb 10, 2007
Posts: 9

PostPosted: Tue Feb 20, 2007 7:20 pm    Post subject: Reply with quote Back to top

Jesus! What kind of a scam outfit is this?! Vonage refused to accept the router return package for a second day in a row. It is now sitting at the sorting depot awaiting pick up instead. Are they trying to stall so that I go over the 14 days from cancelling, within which I have to return the router in order to get the disconnect fee refund? This is a total scam! I've never seen anything like this in my life! I'm upset enough to tell the courier to return it to me and drive it out there and shove it down their throats myself! But then it wouldn't be "registered". Would video footage be enough proof? Incredible!
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marc_subin
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Full Forum Member


Joined: Feb 17, 2007
Posts: 41
Location: Houston, TEXAS

PostPosted: Tue Feb 20, 2007 7:36 pm    Post subject: Reply with quote Back to top

zander wrote:
marc_subin wrote:
CHECKOUT THIS LINK...........

http://www.vonage.com/features_terms_service.php?lid=footer_terms


GO TO

3.6 Disconnection Fee (Does Not Apply to Business Plus Customers)..............

IT ONLY APPLIES ON YOUR ACTIVATION DATE OF THE ACCOUNT.......... NOT THE LINE!!!!!!!!!!


Let me quote 3.6 in its entirety for you:

"3.6 Disconnection Fee (Does Not Apply to Business Plus Customers). You will be charged a disconnection fee of $39.99 per voice line if your Service is disconnected, subject to applicable state and local laws. However, if your Service was activated on or after February 1, 2007 and is disconnected after two (2) years following your activation date, the disconnection fee is waived. If your Service was activated on or before January 31, 2007, the disconnection fee is waived if your Service is disconnected one (1) year following your activation date."

Now, can you please point out where exactly where in the above paragraph I find your exclamation "IT ONLY APPLIES ON YOUR ACTIVATION DATE OF THE ACCOUNT.......... NOT THE LINE!!!!!!!!!!" ? Thanks.

You do know that in "if your Service was activated on or after February 1, 2007", by "service" they could mean either the account OR an individual line, at their choice, right? History shows that their choice would be made exclusively in their own favour. Well, if you couldn't see past that not so fine intricacy of the English language, I hope you can now. It's true what they say, that denial is not just a river in Egypt.


... and on a personal note, further to my previous post of cancelling Vonage and sending back the router, I am happy to report that Vonage refused to accept the return from the courier yesterday. I am still trying to work out the reason why and a second attempt will be made today. What a joke!



yeah a doubt is liable but you can see that the date of activation of service is the day you sign up for the Vonage and the second line or any addition is just additional...................... so the service is still there on the sign up date............. so it really doesnt matter when u add the second line............. as the TOS when u signed up is gonna be there till u remain in the service...............

U CAN JUST SEND AN EMAIL TO THE CS FOR FURTHER DOUBTS.............. OR RATHER THEY HAVE CHAT NOW SO THAT IT COULD BE CLEARED,,,,,,,,,

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Marc Jason
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NewView
Full Forum Member
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Joined: Oct 30, 2006
Posts: 44
Location: Lost in the 60's

PostPosted: Wed Feb 21, 2007 8:38 am    Post subject: Reply with quote Back to top

marc_subin wrote:
U CAN JUST SEND AN EMAIL TO THE CS FOR FURTHER DOUBTS.............. OR RATHER THEY HAVE CHAT NOW SO THAT IT COULD BE CLEARED,,,,,,,,,


That's strikes me as pretty useless in the event of a dispute with Vonage over this . . . I'd MUCH rather see a "grandfather clause" in the TOS, spelling it out.

It all boils down to . . .
"Do I trust Vonage in the event this issue happens to me?.

No.

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