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xellios
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Joined: Feb 15, 2007
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PostPosted: Thu Feb 15, 2007 9:51 pm    Post subject: So i've had no dialtone for over 24 hours now. Reply with quote Back to top

Thats just great considering I just signed up for the service on Monday.

Anyone else still having connection issues from the other topic? For me, its as if the phone line wasnt even plugged in.

Do these outages happen often? If so I may just cancel after the free month. I need phone service that.. you know.. works.
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butterman
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Joined: Jan 29, 2006
Posts: 323

PostPosted: Thu Feb 15, 2007 10:00 pm    Post subject: Reply with quote Back to top

I do not think tis is relayed to the other topic.

I work from home on many days (as I did today) and had no issues making or receiving calls.

If you aren't getting a dial tone something more might be wrong. If I remember (depending on the device) you will get a dial tone even if you don't have internet service.

Yesterday's intermittent outage was the first I have noticed with Vonage in many months.

You will see people with issues on this forum, but the vast majority of them are due to poor internet connections.

I you haven't done so yet you should power off you Vonage Device, your modem and any other router you are using. leave them all powered off for 30 seconds.

Then power them on in the following order.

1. Cable Modem (power up then wait 30 seconds)
2. Power up any other routers then wait 30)
3. Lastly power up your Vonage device.

If you see the Phone 1 and/or Phone 2 lights lit on your Vonage device go ahead and try a call.

If this does not work post what your specific setup is so that people can help in troubleshooting the issue.

Welcome to Vonage.

_________________
Vonage Customer since: 11/2004
ISP: Time Warner (RoadRunner)
Location: NC
Network Setup: Motorola SB5101->Linksys WRT54GL (Running Tomato) ->RT31P2 & PAP2
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xellios
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Joined: Feb 15, 2007
Posts: 2

PostPosted: Fri Feb 16, 2007 5:52 pm    Post subject: Reply with quote Back to top

Yes, that worked like a charm actually. Thank you. I will keep those steps in mind for the future. I didnt even try before beccause i assumed that Vonage was just down. Sorry about the rant.


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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Feb 16, 2007 9:06 pm    Post subject: Reply with quote Back to top

No problem. As it turns out, most problems can be solved by re-booting, assuming good internet service and a setup that has been working.

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Orlando, FL
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