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jjeff
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Joined: Jan 06, 2007
Posts: 6

PostPosted: Thu Feb 15, 2007 5:42 pm    Post subject: People calling me often get strong echo Reply with quote Back to top

My Vonage setup is

ISP: Comcast
Setup: Motorola SB5120 to RT31P2 to Apple Airport Extreme
Phone: Panasonic 5.8 GHz connected directly to Phone Port 1 of RT31P2

Callers to my line very often get loud echos. I've done a lot of searches of this forum, but there seems to be little consensus on how to cure the problem. While I love saving money, the downside of an unhappy wife and teenage daughters is pretty steep.

I would greatly appreciate ideas on this issue! Thank you!
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jjeff
New Forum Member
New Forum Member


Joined: Jan 06, 2007
Posts: 6

PostPosted: Thu Feb 15, 2007 7:47 pm    Post subject: Reply with quote Back to top

More info on my connection:

Location: Bloomington, MN
Voip test results:

Speed test statistics
---------------------
Download speed: 1162160 bps
Upload speed: 229184 bps
Quality of service: 50 %
Download test type: socket
Upload test type: socket
Maximum download pause: 194 ms
Average download pause: 14 ms
Minimum round trip time to server: 57 ms
Average round trip time to server: 113 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.8 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.6 %
Packet loss: server --> you: 1.6 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Thu Feb 15, 2007 7:56 pm    Post subject: Reply with quote Back to top

To start, your round trip time is pretty high and there is some packet loss on your connection which may give you some choppy/dropped audio but I don't think that would cause echo.

As for the echo, first thing I would do is try the 2nd phone port on the device. You can change the port your number is assigned to right from your web account under add-ons -> move a line. Reboot your device so it takes the change and test port #2.

If is still occurs on port #2, then I would try a new phone cord with your current telephone, then finally a new telephone all together(corded if possible to eliminate the possibility of any kind of wireless interference).

If it still occurs, then you will probably need to call Vonage. Have them check what your transmit(TX) gains are set at ask them to drop it down a few decibels and retest.

If all of this fails, then it is a bad device.
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jayson
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 13, 2007
Posts: 100

PostPosted: Fri Feb 16, 2007 1:13 am    Post subject: Reply with quote Back to top

yes,what xcrunxc is correct.echo is mainly because of device and enviroinment.in addition to that if you have house wiring try swapping out.try to reduce the volume on your phone.

Vonage also have some setting for echo on their servers
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talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Fri Feb 16, 2007 3:50 am    Post subject: Reply with quote Back to top

try adjusting the bandwidth as wel for your line like lowering it.
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Fri Feb 16, 2007 8:08 am    Post subject: Reply with quote Back to top

talisman wrote:
try adjusting the bandwidth as wel for your line like lowering it.


Bandwidth saver does not effect echo. Unless he has choppy/dropped audio this is not the solution.
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jjeff
New Forum Member
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Joined: Jan 06, 2007
Posts: 6

PostPosted: Fri Feb 16, 2007 10:34 am    Post subject: Reply with quote Back to top

xcrunxc wrote:
As for the echo, first thing I would do is try the 2nd phone port on the device. You can change the port your number is assigned to right from your web account under add-ons -> move a line. Reboot your device so it takes the change and test port #2.

If is still occurs on port #2, then I would try a new phone cord with your current telephone, then finally a new telephone all together(corded if possible to eliminate the possibility of any kind of wireless interference).

If it still occurs, then you will probably need to call Vonage. Have them check what your transmit(TX) gains are set at ask them to drop it down a few decibels and retest.

If all of this fails, then it is a bad device.


Thanks! I will try these ideas and report back.
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talisman
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 27, 2006
Posts: 39

PostPosted: Fri Feb 16, 2007 7:32 pm    Post subject: Reply with quote Back to top

if all the suggestions above still doesn't work, call tech support and have them make sure that the port impedance value is set to the default of 600. should this value be different it may adversely effect the audio of phone calls.
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dbarkeep
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 01, 2006
Posts: 92

PostPosted: Sat Feb 17, 2007 12:56 am    Post subject: Reply with quote Back to top

I would recommend reducing the RX volume on your line by about 2-4db. This should reduce if not resolve your issue,

Edit: Vonage tech support can do this for you.

- Kukk
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