Verizon FIOS 20Mbps down / 5Mbps up

Posts: 37

Hello, I am looking for help on this subject and hopefully I posted in the correct forum...
I currently have cable (comcast) high speed broadband connection and Vonage service with the RTP 300 Linksys router..
.I am switching to Verizon FIOS Service in a few days and wanted to know does Vonage work with Verizon FIOS? is there anything I will need to do in the router setting's or anything else? the person I spoke with says Vonage will work with Verizon FIOS Service. if anyone else is already gone through this, let me know anything you can tha may be of importance..Thanks,,
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P.S. the reason I am switching is because cable through comcast only has 6mbps download speeds and the verizon FIOS Service has 20 mbps speed's, with 5 mbps up stream..and both are about the same price per month, so it is a smart switch over.

Posts: 100 · Vonage Forum Senior Joined: Jan 13, 2007 Posts: 100

yes Vonage is compatiable with FIOS.the only thing that you need to check is that if there is any static ip from verizon or they are are using pppoe.

Posts: 1424 · Posted: Wed Feb 14, 2007 7:55 pm Post subject:

I have used Vonage with my FIOS connection for quite some time without problems. There are some issues with Verizon that you should be aware of, but nothing too serious.

Verizon uses phone numbers to identify accounts. You may not have a Verizon phone number since you are using Vonage, I didn't. This has two ramifications
1. Verizon is going to ask you to set up your account with a credit card, someone recently posted they were able to get a paper bill account after pressing the issue.
2. It will be harder for Verizon to locate your records when you call for service, you will need an account number that can be found on your bill.
Verizon provides a router that accomplishes two things
1. Allows them to remotely manage it for technical support
2. Connects to set top boxes for FIOS TV
It is best to use their router connected to the service and connect your Vonage device behind it, however some people have had issues setting up QoS on the FIOS router and have put their Vonage routers out front.

You can do a search of the forums for FIOS issues and see what experiences other people have had, but, in general, FIOS is a good Internet solution for Voip.

Posts: 206 · Posted: Wed Feb 14, 2007 7:57 pm Post subject:

I kept losing dial tone after I switched to FIOS. I port forwarded this morning and haven't lost it yet today.

I resolved it via this thread:

http://www.vonage-forum.com/ftopic18527.html

Posts: 37 · Posted: Fri Feb 16, 2007 7:47 pm Post subject:

well I got the FIOS Installed today and it is very fast....As far as the Vonage goes, currently I can only make phone calls, but can not receive any. I have the cat5 cable to the back of the FIOS/VERISON router and my 2 pc's plugged into it. then I have the 3rd lan plug into my Vonage router, but for some reason it wont accept any incoming calls, they all get forward to my cell phone..any clues what I can do? thanks

Posts: 100 · Vonage Forum Senior Joined: Jan 13, 2007 Posts: 100

it merely seems to be a firewall issue.try following the previous thread or call FIOS support so that they can open the ports for youbefore doing that try disabling your call forwarding and rebooting whole ntw

Jay Very Happy

Posts: 37 · Posted: Fri Feb 16, 2007 10:44 pm Post subject:

Hello all, great news, after endless hours of trying to firgure out how to get PORT FORWARDING working correctly on the ACTIONTEC M1424WR FIOS VERIZON Router..to my Linksys RTP 300 router...By some Miracle of God, I got it working!!! whoohoo!!!..now I can go to bed, even if it is 1:15am ..LOL..
So anyways what I did was listen to your advice's and looked at the above thread links to portforwards.com, and from there learned about Static Ip's and all that. But I didnt set any static Ip, All I had to do was this.
Connected my Linksys RTP300 router directly to cat5 from verizon, and then a cat 5 into one of the 4 ports to my lan on pc,..even though I couldnt get it to connect to web, I was able to go into Linksys router and restore router back to FACTORY DEFAULT'S, and at same time realize the Ip address I needed was 192.168.15.1
so I connected everything back to normal (cat5 to actiontec router and all PC'S and links to ports on back of the Actiontec Router, then booted up
from there I went into actiontec router setting's and then to FIREWALL/PORT FORWARDING....add the exact ip address (192.168.15.1) and then added the Vonage Voip Ports that need to be forward, which were the 5061 single and the 10000-25000 range, both in the UDP Setting and applied changes and WAHLAA!!
My Phone/Vonage, can now make and receive calls like it was doing yesterday....I am Glad I got this going Because I really like Vonage and didnt want to have to loose/cancell it.

by the way...the speeds that this FIOS Connection can download at are INCREDIBLE, although going from web page to web page is really not much fast, probabbly due to traffic and image loading times....but I did A speed test at 2 different sites and both times it was 20mbps Down and 5000 up load...Bye Bye Comcast!!!....I may even get verizon's FIOS for HD TV package when it becomes available in the area.

so thanks for the help people and I am sure I will be back again

If anyone get's FIOS, and can not get their Vonage working, like the problems I had...I will be more than happy to help you out..just give me a Holla.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

That's great. One note of caution. If I understand correctly, you've enabled port forwarding for a specific IP address, but you're not using static addressing. That being the case, you'll want to make sure that whenever you need to re-boot things, you bring the FIOS router up first. Then bring up the RTP300 so that it's assigned the same address it had before, then bring up the computers.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

What you actually can do is connect the Vonage directly to the FIOS connection Ethernet cable coming into the house. HOWEVER, after you do this you must CALL VERIZON and have them release and renew the ip address on there side so you can use the Vonage router as the first device and completely solve your router problems.

Posts: 1424 · Posted: Sat Feb 17, 2007 3:28 pm Post subject:

Trinijoy wrote:

What you actually can do is connect the Vonage directly to the FIOS connection Ethernet cable coming into the house.

I don't recommend this configuration if you plan on using FIOS TV, especially video on demand because the guide data and video on demand programming needs to go through the Actiontec router. It also prevents Verizon access to the FIOS router.

The actiontec routers are designed for high throughput and have advanced traffic shaping and QoS settings that make them more suited than Vonage routers for handling your network traffic.

zippydodah wrote:

so I connected everything back to normal (cat5 to actiontec router and all PC'S and links to ports on back of the Actiontec Router, then booted up
from there I went into actiontec router setting's and then to FIREWALL/PORT FORWARDING....add the exact ip address (192.168.15.1) and then added the Vonage Voip Ports that need to be forward, which were the 5061 single and the 10000-25000 range, both in the UDP Setting and applied changes and WAHLAA!!

Congratulations on getting it working.

I have to question if your port forwarding is actually doing anything. 192.168.1.15 is the address that the Vonage device refers to itself on the LAN side, factory defaults should enable a DHCP client on the WAN side so the Vonage device would get an IP assigned by the Actiontec.

Just for reference, I am using a VT1000 behind an Actiontec. I have told the Actiontec to assign a fixed IP address to my Vonage device based on the MAC address. I do not have port forwarding enabled. One of the features of Vonage is transparent NAT traversal so no port forwarding should be required. I do have security set at medium. I assign the static IP for QoS purposes only.

If you go to the home page on the Actiontec router you should be able to see the actual IP address assigned to the Vonage device. If it happens to be 192.168.1.15 then I would certainly make sure that the actiontec is either not assigning this address (not in the DHCP range) or is assigning it statically to the Vonage device. If the Vonage device is not using that address then I would disable port forwarding and see if incoming calls still work.

It would be great if you could try this and report back. We have a lot of people coming in with the same issues and there isn't a consensus on exactly what works. Your current solution is better, in my opinion, than placing the Vonage device ahead of the FIOS router based on the FIOS bandwidth available.