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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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kblack1971
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Joined: May 13, 2006
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PostPosted: Wed Feb 14, 2007 2:49 pm    Post subject: Is there some kind of network status web page? Reply with quote Back to top

If anyone knows of one post it here please.

Or just some sort of known issues page that people can view... that would really save the support center a lot of calls.

The wait que for support is over 15 minutes long today.

Today the phone system is giving no dial ton, fast busies, number is not in service and call forwarding/simulring is forwarding sometimes or not for about 2 minutes. Really odd system behavior.

Kirk
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Trinijoy
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Posts: 143

PostPosted: Wed Feb 14, 2007 2:52 pm    Post subject: Reply with quote Back to top

There was an ICE storm here in New Jersey so it probably affected more then was throught. Give it time , it will be resolved.
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kblack1971
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PostPosted: Wed Feb 14, 2007 2:58 pm    Post subject: Reply with quote Back to top

hmm not sure that would cause such an effect like this because it comes through New York.

To add to my list of issues... I am now getting rigs from known numbers that are delayed many minutes coming in and theres noone on the other end. I just called that number from my cell phone and was unable to make the connection, "not in service" type message.

So I called the parties cell number and they are not on the other line and they have the same delayed ringing happening too.
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gemino
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Location: Hamilton, Ontario

PostPosted: Thu Feb 15, 2007 9:43 am    Post subject: Reply with quote Back to top

My Vonage service has been out for over 24hrs now and I still get no dial tone. Power cycling th adapter didn't help at all. There seems to be more ppl in the States experiencing the same problem but I've only seen two ppl mentioning it for Canada. I guess we're the unlucky few.

Update: Ok, apparently power cycling the adapter alone doesn't work. Got through to tech support and he said he did something at his end and had me power cycled everything on my end; modem, router and adapter. Now my Vonage service is back online and happy.
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Spounce
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PostPosted: Thu Feb 15, 2007 1:20 pm    Post subject: Reply with quote Back to top

Same problem here in Toronto yesterday. All calls to my number got a "number not in service message" and I was unable to make calls for much of the day. I have only had Voip for a couple of days, so am unsure as to whether I can depend on it. I couldn't reach tech support, and the Vonage website had no updates. Is it always this unreliable?
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kblack1971
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PostPosted: Thu Feb 15, 2007 2:13 pm    Post subject: Reply with quote Back to top

This service has been generally reliable. It has been going through growing pains as the pioneering of the system is still in it's infancy. Considering the mass undertaking of such a large scale version of Voip telecommunications network it's doing pretty good from a technical stand point.

Yes there are some interruptions in the network occasionally but it has to happen sometimes while the system matures.

Vonage Engineers should consider a user accessible network page that can give some real time view of interruptions and a status of repair or at least show that it is known and being dealt with. THIS WOULD ALLEVIATE A PILE OF CALLS TO TECHNICAL SUPPORT.
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DocMan
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Joined: Feb 11, 2007
Posts: 6
Location: Prince Edward Island, Canada

PostPosted: Sun Feb 18, 2007 8:34 pm    Post subject: Reply with quote Back to top

I've had Vonage for over two years and have had VERY FEW problems with the service. Occasionally I will get a small issue...usually more of a minor annoyance than an issue. Perhaps my simulring won't ring my cell phone and the caller gets my voicemail when my cell didn't ring on my end. Sometimes calls going straight to voicemail with no ringing of my home Vonage line. Just little things like that. They usually work themselves out very quickly.

Any time I have had to call support, I have never had to wait any more than 5 minutes to talk to an agent and usually it is immediate. They are always extremely friendly and fix the issue very quickly. Customer Service...well...that's a different story for a different time and place. Don't even get me started on Customer Service. *LOL*

On the whole..Vonage is awesome! I would highly recommend it to anyone who makes a lot of long distance calls. Nothing better....so stick it to your local phone companies...they have been sticking it to us for years!!
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kblack1971
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PostPosted: Mon Feb 26, 2007 3:38 pm    Post subject: Follow this thread to here Reply with quote Back to top

This thread refreshed here http://www.vonage-forum.com/ftopic18705.html
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