Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Wed Feb 14, 2007 12:43 pm    Post subject: Calls placed from empty house and phantom caller-id Reply with quote Back to top

Hello!

Well, after emailing and phoning Vonage support I was unsuccessful in receiving any response of value. I am hoping someone here could perhaps help with these two issues.

1) My account shows places calls that I didn't make.

My activity logs on vonage.com show placed calls that I didn't make to numbers I do not recognize. To top it off some of these calls are placed at a time of the day when no one is home!

Vonage support response: There must be someone at the house placing these calls.


2) I get 2 or 3 phone calls a week from people who say they are returning my call. Their caller-id display shows my number and they return the call. Some people get a bit upset when I deny that I called them.

I checked my activity logs at vonage.com and searched my placed calls list for a few of the numbers that called claiming to be returning my calls. According to the activity records I never-ever placed a call to those people. Many callers INSIST that my number is displayed on their caller-id screen and that they hit the 'call-back' function on their phone so they did not make a dialing error.

Vonage support: No response for a month. Still an open ticket.

Is anyone else experiencing such issues?

Many thanks,
Nick
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 1:21 pm    Post subject: Reply with quote Back to top

This may sound like a weird suggestions,

but have you tried unplugging the phone for a day and see if it still occurs?

Have you also tried switching out the phone?
View user's profile Send private message Yahoo Messenger
Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 2:07 pm    Post subject: Re: Calls placed from empty house and phantom caller-id Reply with quote Back to top

Just a shot in the dark, but is it possible that someone else is accessing your Vonage connection, possibly through a poorly-secured wireless connection? That wouldn't explain why the calls aren't being listed on the dashboard, but ... hey, it's a thought.
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 2:12 pm    Post subject: Reply with quote Back to top

No all the phone coversations are encrypted. Through the web, the only one that can make the call is the device that's connected to the phone.
View user's profile Send private message Yahoo Messenger
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Wed Feb 14, 2007 2:15 pm    Post subject: Reply with quote Back to top

I'll try that! Smile That way, whoever is coming into my house to make these calls will have to plug it back in, then I'll know they were there! Wink

Nick

Trinijoy wrote:
This may sound like a weird suggestions,

but have you tried unplugging the phone for a day and see if it still occurs?

Have you also tried switching out the phone?
View user's profile Send private message
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Wed Feb 14, 2007 2:23 pm    Post subject: Reply with quote Back to top

Yeah, the only way I could see someone using my service without my knowledge would be if they somehow got their wireless handheld to become associated with my basestation.

I don't know how easy/difficult it is to break into a Panasonic 5.8 ghz phone though. (this one http://www2.panasonic.com/webapp/wcs/stores/servlet/vModelDetail?storeId=15001&catalogId=13401&itemId=98294&catGroupId=25039&modelNo=KX-TG6700B&surfModel=KX-TG6700B&cacheProgram=11002&cachePartner=7000000000000005702)

This is the only device plugged into the Vonage Linksys PAP.

Nick

Trinijoy wrote:
No all the phone coversations are encrypted. Through the web, the only one that can make the call is the device that's connected to the phone.
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Wed Feb 14, 2007 3:38 pm    Post subject: Reply with quote Back to top

sorry, duplicate submission was an accident.


Last edited by jcovert on Wed Feb 14, 2007 3:41 pm; edited 1 time in total
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Wed Feb 14, 2007 3:40 pm    Post subject: Reply with quote Back to top

If they had made the calls from your Vonage service (and they were answered at the other end, by voicemail or anything) then they would show up on the call logs on the Activity tab of the Vonage web site.

Did you port your number? Could your old service still be active somewhere for outgoing calls?

Or could someone simply be spoofing your callerID when calling these people?

/john
View user's profile Send private message
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Thu Feb 22, 2007 11:56 am    Post subject: An Update! Reply with quote Back to top

Trinijoy wrote:
No all the phone coversations are encrypted. Through the web, the only one that can make the call is the device that's connected to the phone.



The most annoying thing to me about this incident was that Vonage Technical Support's final answer on this was that someone must be at my house making these calls despite that I insisted the house was empty at the time the calls were made. They said it is impossible for placed calls to be appearing on my account otherwise (this was from someone at the 3rd tier of support). So, someone was able to break in, get past the dogs, make a 3 minute call to Chicago and get out without leaving any evidence. Yeah, right.

So, last Friday I disconnected the Linksys PAP and took it to work with me. I kept an eye on the little box sitting on my desk all day (disconnected, no power) to ensure no coworker took it and made a phone call. Sure enough, at 4:35PM that day a 3 minute call was placed from my account while the Linksys PAP sat powered off on my desk! So much for Vonage Technical Support's "final" answer.

I spent an hour and 20 minutes on the phone with Vonage that night... got to their highest level of support and he was able to confirm that calls were being made originating from not-my-ip address (I have a static IP). He said he had a solution and was going to get an engineer to implement it.

There have been 11 calls made from my account that are not-mine since then. The most recent was yesterday so no solution is in place yet.

Nick
View user's profile Send private message
zander
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 9

PostPosted: Thu Feb 22, 2007 4:27 pm    Post subject: Reply with quote Back to top

I have posted here before that my Vonage line was making dozens of outgoing calls a day from the time I first signed up for the service. This is even before I had received the Vonage box/router/VTA and had a chance to hook it up. As soon as I connected the box, I immediately started receiving calls from dozens of people ripping me for calling them and hanging up.

After a few hours of this nonsense and after finally logging into my online dashboard and seeing a huge list of these phantom calls, I called Vonage. No one at Vonage could explain what was going on. Their solution was to assign me a new phone number. They waived the fee for this due to me being within my thirty day trial still. Otherwise, they said, it would have cost me $14.99 (Can.). Wow, so kind of them. Rolling Eyes

I have since cancelled Vonage service, well within my thirty day trial period. I have shipped back their box, but they have refused to accept it from the courier for almost a week now (tomorrow will be a week). I am now convinced that they are doing so because they want my 14 days for the return to lapse, so that I won't be eligible for the disconnect fee refund.

As far as I'm concerned, Vonage are a bunch of lying crooks and scammers. Sure, if your service works and you have no issues, then you will have nothing but good to say about them. But if you ever have to have a problem solved without incurring any fees, or if you plain want to cancel, then look out! Read some reviews from people who have tried to cancel. It's less painful to pull out your own fingernails with pliers.

Vonage is not a regulated company.
Vonage is not a member of the Better Business Bureau.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New mariezu11
New Today 1
Yesterday 10
Total 99058

Who Is On Site
Visitors 94
Members 0
Total 94


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.74 Seconds and 478 Pages In The Last 60 Seconds
The Vonage VoIP Forum