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mikebrown Posted:
Hello, I think
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it with the Expert
they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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diana87 Posted:
You have to use
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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

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Topic:
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On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
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many more
Dreamcast games
are opened up
recently.
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
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...

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On Dec 05, 2016 at 12:35:11


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EzCo
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PostPosted: Thu Feb 22, 2007 4:58 pm    Post subject: Reply with quote Back to top

zander wrote:

Vonage is not a member of the Better Business Bureau.


I don't want to get this thread off track, because it is a good one. But just to clarify, Vonage Canada is not a BBB member, but Vonage US is.

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PostPosted: Thu Feb 22, 2007 5:55 pm    Post subject: Reply with quote Back to top

While I can conceive of a way to do this by having a different Vonage device pretend to be your device while connecting to Vonage, this solution is a bit extreme.

I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

The third alternative is that someone else's legitimate service is misconfigured and using the number Vonage assigned to you.

Have you tried calling the people the calls were made to and ask them to have the people that called them at that time get in touch with you? You may find out that they are having problems as well or you may find out that they are telemarketers, either would be useful information.

Is this a number Vonage assigned or one you ported in? Would you consider having your number changed to resolve the issue?

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zander
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PostPosted: Thu Feb 22, 2007 7:45 pm    Post subject: Reply with quote Back to top

scerruti wrote:
I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

If that were the case, and if the person whose account wasn't closed properly was still making calls, the result would be completed calls, not hangups. In this case, the OP is experiencing precisely what I was - calls originating from the OP's number, but resulting in simple dial-ups and immediate hangups when answered. What I did determine in my particular case was that all calls seemed to be to phone numbers in my immediate area/city.

Quote:
The third alternative is that someone else's legitimate service is misconfigured and using the number Vonage assigned to you.

Again, this would result in fully completed calls and a usable service on that misconfigured person's end. Not so, in this case.

Quote:
Have you tried calling the people the calls were made to and ask them to have the people that called them at that time get in touch with you? You may find out that they are having problems as well or you may find out that they are telemarketers, either would be useful information.

You can't be serious! To solve a "crossed-wires" issue, you are asking the end user to do the investigative work instead of the service provider? And in the process bother a whole bunch of other already irate people? Wow! Why pay for phone service at all then? Why don't we just run our own lines and take care of everything ourselves? Oh wait...

It is clear that the only viable solution if this continues is to have Vonage assign the OP a new number at their (Vonage's) own expense. Furthermore, if anyone is to be calling those other people, it should be Vonage, to apologise profusely for their "crossed-wires".
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PostPosted: Thu Feb 22, 2007 9:14 pm    Post subject: how is your system wired? Reply with quote Back to top

By any chance to you have your Vonage adapter hard wired into your house's phone wiring? If so, it is possible that someone is plugging in a basic phone to the jack in your service box outside and making calls from there. It's the only explanation I can think of.
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xcrunxc
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PostPosted: Thu Feb 22, 2007 9:42 pm    Post subject: Re: how is your system wired? Reply with quote Back to top

jpils54 wrote:
By any chance to you have your Vonage adapter hard wired into your house's phone wiring? If so, it is possible that someone is plugging in a basic phone to the jack in your service box outside and making calls from there. It's the only explanation I can think of.


Not possible, and if you read the thread you would see that. They disconnected their adapter and took it to work with them and the calls persisted. This is not a local issue, this is a Vonage issue that only Vonage can fix.
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PostPosted: Thu Feb 22, 2007 11:07 pm    Post subject: Reply with quote Back to top

The only other possibility is that someone has discovered the MAC address of the Vonage device (Perhaps a recycled device) and is using it to clone the device. This would provide the authentications one would need to at least get some information about the account, and or to use it..

I'd ask for a Vonage device with a different MAC address.
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nullmn
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PostPosted: Fri Feb 23, 2007 11:06 am    Post subject: Reply with quote Back to top

These placed-calls-that-I-didn't-make only started appearing on my account in the last 3 weeks. I have been a Vonage customer for about 6 months now so I don't think it is an 'unfinished' account closure. Also, I did not port my number, I just took a number they gave me.

I'm leaning towards the theory that someone has cloned the MAC address in my PAP and is running their device pretending to be me. The last level-3 support technician I spoke to said that the logs showed calls being placed from IP addresses that were not mine. I have had the same static IP number at my house for years now so knowing exactly which calls were mine was easy. It does seem strange that the Vonage servers don't create some kind of an alert for two boxes with the same MAC on at the same time though.

It is rather silly that I had to go to the level of disconnecting and carrying around my PAP for a day to convince them of the issue. Someone breaking into my house and making calls was an acceptable explanation for Vonage before I did that.

Today is 1 week since I did the take-your-PAP-to-work-day fun and got Vonage to admit the problem. Placed calls are still showing up on my account though.

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EzCo
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PostPosted: Fri Feb 23, 2007 11:54 am    Post subject: Reply with quote Back to top

Hmm, I believe it's more than just the MAC address used for authentication. Also, when the MAC is used as part of your credentials, it's within the SIP part of the packet, not in the packet header. Your ATA's mac address get stripped from the original header as soon as it hits the next upstream router. So, it would take a lot to spoof your ATA. However, someone using a softphone would be more logical.

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PostPosted: Fri Feb 23, 2007 12:20 pm    Post subject: Reply with quote Back to top

zander wrote:
scerruti wrote:
I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

If that were the case, and if the person whose account wasn't closed properly was still making calls, the result would be completed calls, not hangups.


nullmn wrote:
at 4:35PM that day a 3 minute call was placed


zander wrote:
You can't be serious! To solve a "crossed-wires" issue, you are asking the end user to do the investigative work instead of the service provider?


I am quite serious. The success of this forum is directly the result of Vonage's inadequate customer support. It is a source for self help, not a trouble ticketing system for Vonage. If someone comes here to post a question then they are asking "What can I do to resolve this issue?"

zander wrote:
It is clear that the only viable solution if this continues is to have Vonage assign the OP a new number at their (Vonage's) own expense. Furthermore, if anyone is to be calling those other people, it should be Vonage, to apologise profusely for their "crossed-wires".


This is not clear to me. If the problem is from a cloned MAC address then, since the Vonage account information is delivered to the ATA based on its MAC address, the problem will follow the user. In that case replacing the ATA would be the solution.

However, regardless of whether the problem is intentional or unintentional it could be easily corrected through the non-technical mechanism of contacting the person making these calls.

It may even be possible to disconnect the adapter and keeping and eye on activity, attempt to call the number when it appears to be online.

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PostPosted: Fri Feb 23, 2007 2:12 pm    Post subject: Reply with quote Back to top

scerruti wrote:

It may even be possible to disconnect the adapter and keeping and eye on activity, attempt to call the number when it appears to be online.


I like that suggestion! Disconnect my PAP and then call my Vonage number, see if someone answers! Smile

Thanks! I'll try that!

The other suggestion of calling one of the placed numbers and asking who called them previously from my number would be a stange call but perhaps I'll try that too.

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