Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Feb 22, 2007 4:58 pm    Post subject: Reply with quote Back to top

zander wrote:

Vonage is not a member of the Better Business Bureau.


I don't want to get this thread off track, because it is a good one. But just to clarify, Vonage Canada is not a BBB member, but Vonage US is.

_________________
Comcast 6M/384K -> Cisco 1711 -> RTP300, Juniper 5GT Wireless
"Does anybody remember forests?"
View user's profile Send private message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Feb 22, 2007 5:55 pm    Post subject: Reply with quote Back to top

While I can conceive of a way to do this by having a different Vonage device pretend to be your device while connecting to Vonage, this solution is a bit extreme.

I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

The third alternative is that someone else's legitimate service is misconfigured and using the number Vonage assigned to you.

Have you tried calling the people the calls were made to and ask them to have the people that called them at that time get in touch with you? You may find out that they are having problems as well or you may find out that they are telemarketers, either would be useful information.

Is this a number Vonage assigned or one you ported in? Would you consider having your number changed to resolve the issue?

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
zander
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 9

PostPosted: Thu Feb 22, 2007 7:45 pm    Post subject: Reply with quote Back to top

scerruti wrote:
I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

If that were the case, and if the person whose account wasn't closed properly was still making calls, the result would be completed calls, not hangups. In this case, the OP is experiencing precisely what I was - calls originating from the OP's number, but resulting in simple dial-ups and immediate hangups when answered. What I did determine in my particular case was that all calls seemed to be to phone numbers in my immediate area/city.

Quote:
The third alternative is that someone else's legitimate service is misconfigured and using the number Vonage assigned to you.

Again, this would result in fully completed calls and a usable service on that misconfigured person's end. Not so, in this case.

Quote:
Have you tried calling the people the calls were made to and ask them to have the people that called them at that time get in touch with you? You may find out that they are having problems as well or you may find out that they are telemarketers, either would be useful information.

You can't be serious! To solve a "crossed-wires" issue, you are asking the end user to do the investigative work instead of the service provider? And in the process bother a whole bunch of other already irate people? Wow! Why pay for phone service at all then? Why don't we just run our own lines and take care of everything ourselves? Oh wait...

It is clear that the only viable solution if this continues is to have Vonage assign the OP a new number at their (Vonage's) own expense. Furthermore, if anyone is to be calling those other people, it should be Vonage, to apologise profusely for their "crossed-wires".
View user's profile Send private message
jpils54
New Forum Member
New Forum Member


Joined: Feb 22, 2007
Posts: 1

PostPosted: Thu Feb 22, 2007 9:14 pm    Post subject: how is your system wired? Reply with quote Back to top

By any chance to you have your Vonage adapter hard wired into your house's phone wiring? If so, it is possible that someone is plugging in a basic phone to the jack in your service box outside and making calls from there. It's the only explanation I can think of.
View user's profile Send private message
xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Thu Feb 22, 2007 9:42 pm    Post subject: Re: how is your system wired? Reply with quote Back to top

jpils54 wrote:
By any chance to you have your Vonage adapter hard wired into your house's phone wiring? If so, it is possible that someone is plugging in a basic phone to the jack in your service box outside and making calls from there. It's the only explanation I can think of.


Not possible, and if you read the thread you would see that. They disconnected their adapter and took it to work with them and the calls persisted. This is not a local issue, this is a Vonage issue that only Vonage can fix.
View user's profile Send private message
gjdunga
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 22, 2007
Posts: 11
Location: Pueblo, Colo.

PostPosted: Thu Feb 22, 2007 11:07 pm    Post subject: Reply with quote Back to top

The only other possibility is that someone has discovered the MAC address of the Vonage device (Perhaps a recycled device) and is using it to clone the device. This would provide the authentications one would need to at least get some information about the account, and or to use it..

I'd ask for a Vonage device with a different MAC address.
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger MSN Messenger ICQ Number
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Fri Feb 23, 2007 11:06 am    Post subject: Reply with quote Back to top

These placed-calls-that-I-didn't-make only started appearing on my account in the last 3 weeks. I have been a Vonage customer for about 6 months now so I don't think it is an 'unfinished' account closure. Also, I did not port my number, I just took a number they gave me.

I'm leaning towards the theory that someone has cloned the MAC address in my PAP and is running their device pretending to be me. The last level-3 support technician I spoke to said that the logs showed calls being placed from IP addresses that were not mine. I have had the same static IP number at my house for years now so knowing exactly which calls were mine was easy. It does seem strange that the Vonage servers don't create some kind of an alert for two boxes with the same MAC on at the same time though.

It is rather silly that I had to go to the level of disconnecting and carrying around my PAP for a day to convince them of the issue. Someone breaking into my house and making calls was an acceptable explanation for Vonage before I did that.

Today is 1 week since I did the take-your-PAP-to-work-day fun and got Vonage to admit the problem. Placed calls are still showing up on my account though.

Nick
View user's profile Send private message
EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Fri Feb 23, 2007 11:54 am    Post subject: Reply with quote Back to top

Hmm, I believe it's more than just the MAC address used for authentication. Also, when the MAC is used as part of your credentials, it's within the SIP part of the packet, not in the packet header. Your ATA's mac address get stripped from the original header as soon as it hits the next upstream router. So, it would take a lot to spoof your ATA. However, someone using a softphone would be more logical.

_________________
Comcast 6M/384K -> Cisco 1711 -> RTP300, Juniper 5GT Wireless
"Does anybody remember forests?"
View user's profile Send private message
scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Feb 23, 2007 12:20 pm    Post subject: Reply with quote Back to top

zander wrote:
scerruti wrote:
I suspect that it is more likely that Vonage has recycled your number and didn't close out the previous account holder's service correctly and they are still making Vonage calls.

If that were the case, and if the person whose account wasn't closed properly was still making calls, the result would be completed calls, not hangups.


nullmn wrote:
at 4:35PM that day a 3 minute call was placed


zander wrote:
You can't be serious! To solve a "crossed-wires" issue, you are asking the end user to do the investigative work instead of the service provider?


I am quite serious. The success of this forum is directly the result of Vonage's inadequate customer support. It is a source for self help, not a trouble ticketing system for Vonage. If someone comes here to post a question then they are asking "What can I do to resolve this issue?"

zander wrote:
It is clear that the only viable solution if this continues is to have Vonage assign the OP a new number at their (Vonage's) own expense. Furthermore, if anyone is to be calling those other people, it should be Vonage, to apologise profusely for their "crossed-wires".


This is not clear to me. If the problem is from a cloned MAC address then, since the Vonage account information is delivered to the ATA based on its MAC address, the problem will follow the user. In that case replacing the ATA would be the solution.

However, regardless of whether the problem is intentional or unintentional it could be easily corrected through the non-technical mechanism of contacting the person making these calls.

It may even be possible to disconnect the adapter and keeping and eye on activity, attempt to call the number when it appears to be online.

_________________
Stephen P. Cerruti (ISP: TWC)
View user's profile Send private message Visit poster's website Yahoo Messenger
nullmn
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 8

PostPosted: Fri Feb 23, 2007 2:12 pm    Post subject: Reply with quote Back to top

scerruti wrote:

It may even be possible to disconnect the adapter and keeping and eye on activity, attempt to call the number when it appears to be online.


I like that suggestion! Disconnect my PAP and then call my Vonage number, see if someone answers! Smile

Thanks! I'll try that!

The other suggestion of calling one of the placed numbers and asking who called them previously from my number would be a stange call but perhaps I'll try that too.

Nick
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New dennisho11
New Today 0
Yesterday 9
Total 98995

Who Is On Site
Visitors 95
Members 1
Total 96


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.80 Seconds and 448 Pages In The Last 60 Seconds
The Vonage VoIP Forum