You may also want to proactively disable international calling from your dashboard. I don't know if the person is making any international calls, but don't tempt the fates.
Another idea is for you to forward your number to your cell while your not at home. That way when the person hijacks your number and if someone tries to call it, it has to go to your cell, they can't control that.
The only other possibility is that someone has discovered the MAC address of the Vonage device (Perhaps a recycled device) and is using it to clone the device. This would provide the authentications one would need to at least get some information about the account, and or to use it...
REALLY?!!! With over 2% churn rate every month this will become an absolute nightmare! I can see hundreds if not thousands of used MAC address floating around in underground cyberspace where hackers use this rather trivial way to make free calls... Free calls. Great.
But then again, this is what Vonage advertises (with Unlimited Residential Plan at least).
EzCo Vonage Forum Evangelist
Joined: Jul 21, 2005 Posts: 533
Location: Southeastern PA
The only other possibility is that someone has discovered the MAC address of the Vonage device (Perhaps a recycled device) and is using it to clone the device. This would provide the authentications one would need to at least get some information about the account, and or to use it...
REALLY?!!! With over 2% churn rate every month this will become an absolute nightmare! I can see hundreds if not thousands of used MAC address floating around in underground cyberspace where hackers use this rather trivial way to make free calls... Free calls. Great.
But then again, this is what Vonage advertises (with Unlimited Residential Plan at least).
If you read my post a few back, you'll see it's not just that easy.
The Violet-Orange, Indigo-Purple Boxers.. (As I'm going to call them) Laugh now..
Require the MAC address, the password to the router, and at least the PSN of the device (Telephone Number)
Since most don't change the routers default password. Well..
Then finally they need the challenge password for the account.. Hell, could be the simple account number or again the PSN for all we know.. It's not that hard to strip it out of the device, but it's hard enough for common folk.
As far as i can tell, the router's "allow external" access does not need to be enabled.. A simple crafted packet to cause a buffer overrun is all that is needed.
If Vonage simply recycled a Device, that in itself would not allow this "exploit" to occur. However, the use of the default passwords, other faults of the said devices are enough.. If you really want to screw with someone..
And like other's said before, Hell maybe Vonage screwed up and sent two boxes out with the same info on it...
Just jumping in here, but wouldn't it be possible for someone to hack into your online account and add a device to your account? You can now move your Vonage service among all registered devices via the online account services. Someone could wait until you're at work, switch to their bax, call all day, switch back and your service at home would be back up.
Well, I got an email from Vonage telling me that the situation is resolved. No idea what they did but there has been no mystery placed calls on my account for the past couple of days now. I'll keep an eye on the logs for awhile but perhaps this is the end of this one.
I did disable international calling, just in case, and I also checked that there is only one device on my account.
Nick
EzCo Vonage Forum Evangelist
Joined: Jul 21, 2005 Posts: 533
Location: Southeastern PA
Well, I got an email from Vonage telling me that the situation is resolved. No idea what they did but there has been no mystery placed calls on my account for the past couple of days now. I'll keep an eye on the logs for awhile but perhaps this is the end of this one.
I did disable international calling, just in case, and I also checked that there is only one device on my account.
Nick
Would it be possible for you to ask them what the issue was? It would be good to have that documented on the forum in case someone in the future runs across this.
Nullmn - you said when you carried your PAP around that calls were still being made right?
I know this may seem ballsy - but something you might want to do is if you see a number being called - call it and ask who just called them. The reason I'm asking is I'd be curious to see if the Caller ID is still indeed your number... or better yet ask the person if the person calling them was someone they KNEW.
Just a thought if you haven't already tried. 3 minutes is hardly a "wrong" number call.
You can't be serious! To solve a "crossed-wires" issue, you are asking the end user to do the investigative work instead of the service provider? And in the process bother a whole bunch of other already irate people? Wow! Why pay for phone service at all then? Why don't we just run our own lines and take care of everything ourselves? Oh wait...
It is clear that the only viable solution if this continues is to have Vonage assign the OP a new number at their (Vonage's) own expense. Furthermore, if anyone is to be calling those other people, it should be Vonage, to apologise profusely for their "crossed-wires".
Come on now. You're going to tell me that when you've run into issues on anything (internet, car, TV, etc, etc) that you don't poke around a little bit to see if you can find the problem? You always call tech support first thing? Yes, this is a Vonage issue and they really need to fix it but doing some snooping around, especially if Vonage has been made aware of the problem (which in this case they were), who knows what it could result in. Calling someone out of blue might be a little weird but information needed to fix the issue might come from it which then can be passed to Vonage so they can fix it for good. I'd do that just to get the issue fixed faster,
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