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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Djinn
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Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 1:25 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
..., if the PSTN carriers are having issues, we can't route anything...

Which reminds me, AFAIK, we still have no idea what caused (or is causing) the current problems. Is it the weather? Construction equipment severed a line? Local emergency at the Vonage HQ? Seriously, we have no idea.
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Trinijoy
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Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 1:32 pm    Post subject: Reply with quote Back to top

Root cause is still being investigated.
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Feb 14, 2007 1:33 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
I think the response time was quite fast.

Some people may keep their copper POTS line for everyday use, and use Vonage just for free long distance, but I think you're forgetting the way Vonage has positioned itself. Specifically, Vonage is promoting itself as a phone company, not just a long distance alternative.

People demand and expect the phone company to be reliable. When they pickup the phone, they expect a dialtone, and expect that calls inbound and outbound will just plain work no matter what. I've lived in this (Tampa Bay) area for 30 years, and even through hurricanes, I can count on one hand the number of times our Verizon (formerly GTE) service ever went down in those 30 years. Even when we had no power for several days after the last round of hurricanes in 2005, the phone never stopped working.

By the same token, it would take me 2 hands worth of fingers to count all the times Vonage has taken a dump since November 2004 when I ported my first Verizon numbers over. (real Vonage outages, not a problem with my Road Runner service)

The problem is, Vonage bills itself as a bona fide, legitimate Phone Company--- yet their customer service attitude (and your attitude on this forum) suggests they're still a hobby-type service and if the service is unavailable for a few hours, it's no big deal.

Your attitude shows me you have not fully realized that real people, with real needs, and real businesses, COUNT on Vonage to deliver their phone calls reliably-- and that a few hours of downtime is NOT "just one of those things" to those who use it on a daily basis.
 
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thrllskr
Vonage Forum Associate
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Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 1:37 pm    Post subject: Reply with quote Back to top

rebus wrote:
The problem is, Vonage bills itself as a bona fide, legitimate Phone Company--- yet their customer service attitude (and your attitude on this forum) suggests they're still a hobby-type service and if the service is unavailable for a few hours, it's no big deal.

Your attitude shows me you have not fully realized that real people, with real needs, and real businesses, COUNT on Vonage to deliver their phone calls reliably-- and that a few hours of downtime is NOT "just one of those things" to those who use it on a daily basis.


Thank for you saying exactly what I've been thinking!


Last edited by thrllskr on Wed Feb 14, 2007 1:38 pm; edited 1 time in total
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Trinijoy
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Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 1:38 pm    Post subject: Reply with quote Back to top

In my experience throughout the years I experienced many issue with POTS lines. So I guess it doesn't phase me. I am a tech so I am used to it, that's the problem. So yes I am bias in a way. Not going to argue that.

Unfortuntely if you are a running a major business on ANY kind of Voip line, I wouldn't trust it. I would never use Packet8, Viatalk, Sunrocket, Vonage or ANY Voip service with a major business. To be honest. The POTS line took a century to become nearly perfect, Voip will as well. Can't be done in 5 years.

TO be honest as well for the 2 years nearly that I have had my Vonage service, never had an issue. Only issues caused by my Cable service. Oh and the infamous stutter tone issue almost 2 years ago, but that's about it.


Last edited by Trinijoy on Wed Feb 14, 2007 1:42 pm; edited 1 time in total
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rebus
Vonage Forum Evangelist
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Feb 14, 2007 1:42 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
Root cause is still being investigated.

What is the preliminay RFO? You had to know what caused the problem, in order to resolve it. You can't fix a problem when you don't know what it is.
 
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thrllskr
Vonage Forum Associate
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Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 1:42 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
Unfortuntely if you are a running a major business on ANY kind of Voip line, I wouldn't trust it. I would never use Packet8, Viatalk, Sunrocket, Vonage or ANY Voip service with a major business. To be honest. The POTS line took a century to become nearly perfect, Voip will as well. Can't be done in 5 years.


Then your company shouldn't be offering "business" accounts if can't deliver on them.
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Trinijoy
Vonage Forum Senior
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Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 1:54 pm    Post subject: Reply with quote Back to top

Guys I am trying to sympathize but you are chewing me out. I am sorry.
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maxwell1295
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Joined: Feb 28, 2005
Posts: 1

PostPosted: Wed Feb 14, 2007 1:56 pm    Post subject: Reply with quote Back to top

I can't call the house without the calls being forwarded to a long inactive cell phone number. It's like the Call Forwarding feature has gone back in time. My wife is at home and is able to dial out. I had to email her to tell to call me.... Mad
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thrllskr
Vonage Forum Associate
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Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 2:05 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
Guys I am trying to sympathize but you are chewing me out. I am sorry.


I don't think anyone's trying to chew you out personally, we're just frustrated. Obviously, you're going to take your employer's side, who wouldn't? But if you want to be helpful, stop justifying the downtime and give us relevant information - like when I can expect my incoming calls to work again. And why this keeps happening?

Its not your fault - its Vonage's fault - and right now you are a venting mechanism for a lot of people.
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