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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 10:44 am    Post subject: Reply with quote Back to top

jungleland wrote:
... Use your head...Pretty much every single Vonage user is going to the website for info, that is overloading the servers...Make sense?

If so, then the responsible thing to do is to temporarily strip out all unnecessary graphics and advertisements from the home page to reduce the load on the servers. Then use the page to display information concerning the outage, and the progress of repairs.
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jungleland
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PostPosted: Wed Feb 14, 2007 10:48 am    Post subject: Reply with quote Back to top

Djinn wrote:
jungleland wrote:
... Use your head...Pretty much every single Vonage user is going to the website for info, that is overloading the servers...Make sense?

If so, then the responsible thing to do is to temporarily strip out all unnecessary graphics and advertisements from the home page to reduce the load on the servers. Then use the page to display information concerning the outage, and the progress of repairs.



Absolutely...move to an all text version, or better yet, take down the entire site and just leave the home page up and the service announcement...of course Vonage would not like that from a NEW business perspective as that would scare away potential customers, but at least it would be HONEST, which they have not been in the past, all the way up the line to their FELON EXECUTIVE TEAM
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thrllskr
Vonage Forum Associate
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Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 10:48 am    Post subject: Reply with quote Back to top

What a bunch of friggin idiots. I called customer service and went to the "cancel service" option. Got a rep and asked about porting my number. She barely spoke english and didn't even ask why I was canceling. So near the end of the call, I asked her why the service was so bad. She said she didn't know and transferred me to an "advanced tech support" rep. He basically told me there is a known outage. No s*** Sherlock! I told him its atleast the 2nd known outage in a month and I work from home. Again, couldn't really care less, but at least he spoke English and I could understand him.

I'm calling Embarq today to get the process moving on local phone service.
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FatKao
Vonage Forum Associate
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Joined: Jan 20, 2006
Posts: 21

PostPosted: Wed Feb 14, 2007 10:53 am    Post subject: Reply with quote Back to top

jungleland wrote:
Djinn wrote:
jungleland wrote:
... Use your head...Pretty much every single Vonage user is going to the website for info, that is overloading the servers...Make sense?

If so, then the responsible thing to do is to temporarily strip out all unnecessary graphics and advertisements from the home page to reduce the load on the servers. Then use the page to display information concerning the outage, and the progress of repairs.



Absolutely...move to an all text version, or better yet, take down the entire site and just leave the home page up and the service announcement...of course Vonage would not like that from a NEW business perspective as that would scare away potential customers, but at least it would be HONEST, which they have not been in the past, all the way up the line to their FELON EXECUTIVE TEAM


Because any company does this. Hell when roadrunner goes out I have to spend 10 minutes looking through the website trying to find the service status link. Then you talk to the reps and they deny anything is wrong even though all my buddies are down too.

It makes no business sense to publicaly announce anything is wrong to non-customers. Don't forget that the websites for companies are marketing tools, nothing more.
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jungleland
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Joined: Feb 14, 2007
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PostPosted: Wed Feb 14, 2007 10:55 am    Post subject: Reply with quote Back to top

Word is that they are migrating over to new telephone switches this week...Anyone know anything about this?
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Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 11:00 am    Post subject: Reply with quote Back to top

FatKao wrote:
... It makes no business sense to publicaly announce anything is wrong to non-customers. Don't forget that the websites for companies are marketing tools, nothing more.

Fair enough... Then they should do what can be done to reduce server load (i.e. removing graphics), and also leave the login controls intact. That way, the servers could handle the load, and only customers could view the repair updates.

Bear in mind this would GREATLY reduce the number of calls being made to their service lines. As such those who check the website will get information more quickly, and those who insist on calling in would receive quicker service due to the lightened call load.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Feb 14, 2007 11:11 am    Post subject: Reply with quote Back to top

I've said it before, and I'll say it again...

Customer service/tech support is the ONLY contact Vonage users will have with Vonage, therefore it is imperative that these experiences be good. If they want to stand out from the other carriers, cust. service would be a great place to do it. Yes, it might cost more money, BUT, if other providers can charge $8/mo and still make a modest profit, Vonage should be able to hire competent state-side CS staff.

In times like this current outage, CS staff are key to keeping your customers happy. Yes, it is possible to have a satisfied customer who is currently without service. I'm not sure if any of you have ever dealt with high-end customer service (Ritz-Carlton, Bentley/Rolls-Royce), but they have a way of making sure the customer is satisfied even if things aren't what they had hoped for.

Lastly, where the hell is the redundancy and monitoring in this network? A large portion of my business is broadcast automation. I literally have a couple dozen TV & radio stations and other facilities around the state running by computer. Downtime is NOT an option for me. All processes are monitored 24/7; many of them are self-healing, with the others calling pagers & transferring to backup systems when the main systems are starting to show the slightest hint of trouble, long before it becomes an actual problem.

The 2004 & 2005 hurricanes did test and strain the networking between my sites, but I never had an outage because of it, and I can assure you that my budget for IT equipment is far less than Vonage's. To make matters even more interesting, some of the servers I run were 8-9 years old at the time of the hurricanes, well past their prime, but the systems still kept cranking away.

Lastly, the two aforementioned problems are both addressed through the same solution -- good advanced planning. There's a reason I can get away with using a server for 10 years before taking them out, and it's not because we blew a huge chunk of money at the time. If you plan for every possible screwup, you'll have very few surprises and happier clients. This does lead to a somewhat unwelcome side-effect of people being so used to everything working that when a glitch does come up, it seems like a major deal since it happens so infrequently. This is a side-effect I don't care for, but am more than happy to accept it. My thoughts on where Vonage needs to improve have been unchanged over the past 2-3 years I've had them. It would be nice if they took it to heart and did something about it. The Voip market isn't THAT difficult to dominate in.

FWIW, 11:13am ET, still having Vonage issues. My other Voip co trunks are working like champs.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 11:19 am    Post subject: Reply with quote Back to top

Nothing is perfect man. You need to also realize the reps are human beings and do make mistakes.
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jerimiahf
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2007
Posts: 13

PostPosted: Wed Feb 14, 2007 11:34 am    Post subject: Reply with quote Back to top

Trinijoy wrote:
Nothing is perfect man. You need to also realize the reps are human beings and do make mistakes.


FACT - Vonage has STILL yet to implement their HP OpenView solution properly... last I heard they had it but needed some real consulting services to get it implemented properly.

Guess they still haven't yet. Now we know why we have issues that go on and on.
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Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 11:38 am    Post subject: Reply with quote Back to top

Trinijoy wrote:
Nothing is perfect man. You need to also realize the reps are human beings and do make mistakes.

I'm not faulting Vonage for the outage... When the U.S. telephone network was in its infancy, I'm sure they had their share of problems. My issue is that Vonage has the means to easily provide all Internet-enabled customers with the information they deserve, and they've chosen instead to keep us in the dark.
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