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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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su_A_ve
Full Forum Member
Full Forum Member


Joined: Nov 27, 2006
Posts: 56

PostPosted: Wed Feb 14, 2007 10:23 am    Post subject: Re: Customer Service? What customer service? Reply with quote Back to top

eurbani wrote:
Vonage has arguably the worst customer service of any company out there. Obviously there is a major outage this morning and what do they do? Send all of the calls to a message that no one is there to take calls.

I've already removed my Vonage fax line after more than 5 hours on the phone with support. Maybe it is time to remove them all.


Gosh - I'm not sure if I rather deal with bad english overseas or with NJ attitude !!! I got thru to their NJ call center and gosh - they are being obnoxious and rude !

Their answer to the problems is "It's rare but it can happen"

No ETA as to when it would get fixed..

It's insane !
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thrllskr
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 10:26 am    Post subject: Reply with quote Back to top

Right now i can make outbound calls but incoming calls just do nothing. I tried from my cell and I don't get an error, a ring or anything. I just get dropped after about 10 seconds.
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su_A_ve
Full Forum Member
Full Forum Member


Joined: Nov 27, 2006
Posts: 56

PostPosted: Wed Feb 14, 2007 10:27 am    Post subject: Reply with quote Back to top

Incoming is still down...

"This line is not in service"

If you have a business that depends on this, you should know who to call !!!
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Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 10:29 am    Post subject: Reply with quote Back to top

Just an update - I'm able to reach the Vonage website and log in. There was no mention of the outage.
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 10:31 am    Post subject: There is major issue.... Reply with quote Back to top

********------------Note from Vonage rep-----------************

Which is me.

There is a major outage right now with Vonage. Incoming calls are intermittent, and lines are failing to register and get dial tone.

Please do not call in as call volume is very high. They are working on it, and the outage most likely due to the ice storm here in New Jersey.
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ibcs
New Forum Member
New Forum Member


Joined: Mar 07, 2005
Posts: 4

PostPosted: Wed Feb 14, 2007 10:32 am    Post subject: Reply with quote Back to top

All Vonage lines came back up about 10:00 EST. Seems like whatever it was has been fixed.
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su_A_ve
Full Forum Member
Full Forum Member


Joined: Nov 27, 2006
Posts: 56

PostPosted: Wed Feb 14, 2007 10:33 am    Post subject: Reply with quote Back to top

Even their web server can't take the load - wanted to set up forwarding/simulring/voicemail just in case any of those would work, but now the web site seems dead...
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 10:36 am    Post subject: No. Reply with quote Back to top

No.

Lines are failing intermittently, and a automated message has now been posted.

It's affecting inbound AND outbound calling.


Last edited by Trinijoy on Wed Feb 14, 2007 10:37 am; edited 1 time in total
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su_A_ve
Full Forum Member
Full Forum Member


Joined: Nov 27, 2006
Posts: 56

PostPosted: Wed Feb 14, 2007 10:37 am    Post subject: Reply with quote Back to top

ibcs wrote:
All Vonage lines came back up about 10:00 EST. Seems like whatever it was has been fixed.


Incoming just came back... I'd say no ealier than 10:30am...
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jungleland
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 7

PostPosted: Wed Feb 14, 2007 10:37 am    Post subject: Reply with quote Back to top

su_A_ve wrote:
Even their web server can't take the load - wanted to set up forwarding/simulring/voicemail just in case any of those would work, but now the web site seems dead...




Use your head...Pretty much every single Vonage user is going to the website for info, that is overloading the servers...Make sense?
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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