Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
theotang
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 2

PostPosted: Wed Feb 14, 2007 3:35 pm    Post subject: Emergency upgrade Reply with quote Back to top

Hi folks. I have been following this thread since 8a CST after my wife reported Vonage down. My Vonage service is in Milwaukee, WI.

It's 2p CST and it's still down; when I call home from work, I get 2.5 rings, then "beep, Beep, BEEP - The area code or number as dialed is not valid. Check the area code and number and dial again. The following tones are for the hearing impaired...

Dialing from my cell phone, I get the same thing but the call is cut after the three beeps. The phone displays "Call Failed: Not Available".

I called Vonage customer care again 866-243-4357 (this AM's service was much to be desired; no one had a clue about an outage), and after navigating through the menus, was told the wait time was over 15 minutes. I had some time to waste and was able to do other stuff while on hold.

Eventually, a rep answered. After providing my account info, she was able to inform me they are having a problem and are presently "doing an emergency upgrade". She had no idea when it was expected to be fixed but mentioned "in a couple of hours".

She asked if she could help me with anything else, otherwise, they were swamped and needed to answer other calls. I commented to her that they should put a message on the menus to announce a service problem (my cable company does that when there is an outage). She mentioned that she wished her supervisor could hear that. I thanked her and hung up.

One thing to note was our call was a little choppy. Not sure if Vonage was having a circuit capacity issue which would explain a lot (but rather stupid if they run their customer Voip, their Voip, and their web site through the same pipe, hope not).

+++

Suggestions to improve service:

1. Web page with service status available without having to login.

2. Status message on customer service number. After most people hear this, they hang up and wait it out a bit more.


Well, I'm still waiting.
View user's profile Send private message
theotang
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 2

PostPosted: Wed Feb 14, 2007 3:44 pm    Post subject: Inbound working! Reply with quote Back to top

I called home from work and got my answering machine! It's 2:44p CST. Vonage service in Milwaukee, WI.
View user's profile Send private message
jmelcher
Full Forum Member
Full Forum Member


Joined: Jan 19, 2006
Posts: 60

PostPosted: Wed Feb 14, 2007 3:51 pm    Post subject: Reply with quote Back to top

2:50pm CST and voice mail now answers again!
Vonage website now active again and message on dashboard states the following:

Quote:
At this time some customers are experiencing intermittent issues making and receiving calls. This also may affect calling features such as Call forwarding, Voicemail, etc. Our engineers are aware of the issue and are working towards resolving it as soon as possible.

Thank you for your patience in this matter and we apologize for any inconvenience this may cause.
View user's profile Send private message
rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Feb 14, 2007 4:28 pm    Post subject: Reply with quote Back to top

KlownKilla wrote:
HMMM,, maybe Packet8 was the better option,, ,oh well ..

We've been taking a closer look at AT&T now that they've brought their pricing in line with Vonage. Between home and business, we have a total of 6 Vonage lines. The tentative plan is to split those lines 50/50 between Vonage and AT&T. Only one business line is published (biz cards, yellow pages, etc) and the others are just rollover lines, so it won't be any problem for us to move 3 lines to another carrier.

We've gotta have some redundancy, since Vonage apparently does not.
 
View user's profile Send private message
Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 5:17 pm    Post subject: Reply with quote Back to top

I'm a little surprised that an outage of this magnitude isn't generating any press. Search news.google.com for "Vonage," sort by date, and you won't find anything (right now, anyway).

In the past, it was apparently newsworthy:

http://news.com.com/VoIP+provider+Vonage+suffers+outage/2100-7352_3-5293439.html
View user's profile Send private message
LuisPR
Vonage Forum Master
Vonage Forum Master


Joined: Oct 08, 2004
Posts: 292

PostPosted: Wed Feb 14, 2007 5:24 pm    Post subject: Reply with quote Back to top

Here is one: BULLETIN: Massive Vonage "No Dialtone" reports
View user's profile Send private message
Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Wed Feb 14, 2007 6:23 pm    Post subject: Reply with quote Back to top

They do have redudancy but unfortuntely i have an idea that this ICE storm has something to do with it. I am not at work now, I am home. Do not take your frustations out on me either please as I am in a non-professional matter especially on these forums, I will be happy to help,l but please keep the attacking away from me, and focus it on something else.
View user's profile Send private message Yahoo Messenger
Djinn
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 07, 2005
Posts: 34

PostPosted: Wed Feb 14, 2007 8:21 pm    Post subject: Reply with quote Back to top

Trinijoy wrote:
They do have redudancy but unfortuntely i have an idea that this ICE storm has something to do with it. I am not at work now, I am home. ....

Is this an "idea" or are you unequivocally stating "Today's Vonage connectivity problems are due to harsh weather conditions in the northeast U.S.?"

Any of us here could come up with "an idea" as to the cause. If you work for Vonage, and you can tell us the cause with some certainty, that would be appreciated. It would be the most information we'd received all day.
View user's profile Send private message
unsure
New Forum Member
New Forum Member


Joined: Feb 14, 2007
Posts: 2

PostPosted: Wed Feb 14, 2007 8:36 pm    Post subject: Redundancy Reply with quote Back to top

If they do not have geographical redundancy then we should not be using Vonage. For example, if you have a tech company of any size in CA you have to have redundancy some place where there are no earthquakes. You also need to have redundancy on different major power grids etc. so if major power goes down on the eastern seaboard you switch all capacity to someplace in the midwest. The idea that an ICE strorm is causing this problem would indicate that Vonage is learning as they go along and needs a better crisis prevention and management staff. I am amazed at the complete lack of customer service. Glad I did not need to place a 911 call today.
View user's profile Send private message
thrllskr
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 23, 2007
Posts: 12

PostPosted: Wed Feb 14, 2007 9:04 pm    Post subject: Reply with quote Back to top

9:03pm. Still couldn't receive calls so I called Vonage and spoke to Habib over in India. All I needed to do was unplug my modem and plug it back in - annoying and between that and the phone call, about 20 minutes of my time wasted. THIS would have been useful information for the web site. "IF you are still experiencing problems, please try..."

I swear Vonage is run by a bunch of monkeys. I can't wait to get new service.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jinkikkDup
New Today 2
Yesterday 9
Total 99046

Who Is On Site
Visitors 94
Members 0
Total 94


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.70 Seconds and 544 Pages In The Last 60 Seconds
The Vonage VoIP Forum