No Dialtone!! Anybody else having this problem this morning?

Posts: 34 · Vonage Forum Junior Joined: Sep 07, 2005 Posts: 34

Trinijoy wrote:

..., if the PSTN carriers are having issues, we can't route anything...

Which reminds me, AFAIK, we still have no idea what caused (or is causing) the current problems. Is it the weather? Construction equipment severed a line? Local emergency at the Vonage HQ? Seriously, we have no idea.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

Root cause is still being investigated.

Posts: 424 · Posted: Wed Feb 14, 2007 1:33 pm Post subject:

Trinijoy wrote:

I think the response time was quite fast.

Some people may keep their copper POTS line for everyday use, and use Vonage just for free long distance, but I think you're forgetting the way Vonage has positioned itself. Specifically, Vonage is promoting itself as a phone company, not just a long distance alternative.

People demand and expect the phone company to be reliable. When they pickup the phone, they expect a dialtone, and expect that calls inbound and outbound will just plain work no matter what. I've lived in this (Tampa Bay) area for 30 years, and even through hurricanes, I can count on one hand the number of times our Verizon (formerly GTE) service ever went down in those 30 years. Even when we had no power for several days after the last round of hurricanes in 2005, the phone never stopped working.

By the same token, it would take me 2 hands worth of fingers to count all the times Vonage has taken a dump since November 2004 when I ported my first Verizon numbers over. (real Vonage outages, not a problem with my Road Runner service)

The problem is, Vonage bills itself as a bona fide, legitimate Phone Company--- yet their customer service attitude (and your attitude on this forum) suggests they're still a hobby-type service and if the service is unavailable for a few hours, it's no big deal.

Your attitude shows me you have not fully realized that real people, with real needs, and real businesses, COUNT on Vonage to deliver their phone calls reliably-- and that a few hours of downtime is NOT "just one of those things" to those who use it on a daily basis.

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2007 Posts: 12

rebus wrote:

The problem is, Vonage bills itself as a bona fide, legitimate Phone Company--- yet their customer service attitude (and your attitude on this forum) suggests they're still a hobby-type service and if the service is unavailable for a few hours, it's no big deal.

Your attitude shows me you have not fully realized that real people, with real needs, and real businesses, COUNT on Vonage to deliver their phone calls reliably-- and that a few hours of downtime is NOT "just one of those things" to those who use it on a daily basis.

Thank for you saying exactly what I've been thinking!

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

In my experience throughout the years I experienced many issue with POTS lines. So I guess it doesn't phase me. I am a tech so I am used to it, that's the problem. So yes I am bias in a way. Not going to argue that.

Unfortuntely if you are a running a major business on ANY kind of VOIP line, I wouldn't trust it. I would never use Packet8, Viatalk, Sunrocket, Vonage or ANY VOIP service with a major business. To be honest. The POTS line took a century to become nearly perfect, VOIP will as well. Can't be done in 5 years.

TO be honest as well for the 2 years nearly that I have had my Vonage service, never had an issue. Only issues caused by my Cable service. Oh and the infamous stutter tone issue almost 2 years ago, but that's about it.

Posts: 424 · Posted: Wed Feb 14, 2007 1:42 pm Post subject:

Trinijoy wrote:

Root cause is still being investigated.

What is the preliminay RFO? You had to know what caused the problem, in order to resolve it. You can't fix a problem when you don't know what it is.

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2007 Posts: 12

Trinijoy wrote:

Unfortuntely if you are a running a major business on ANY kind of VOIP line, I wouldn't trust it. I would never use Packet8, Viatalk, Sunrocket, Vonage or ANY VOIP service with a major business. To be honest. The POTS line took a century to become nearly perfect, VOIP will as well. Can't be done in 5 years.

Then your company shouldn't be offering "business" accounts if can't deliver on them.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

Guys I am trying to sympathize but you are chewing me out. I am sorry.

Posts: 1 · New Forum Member Joined: Feb 28, 2005 Posts: 1

I can't call the house without the calls being forwarded to a long inactive cell phone number. It's like the Call Forwarding feature has gone back in time. My wife is at home and is able to dial out. I had to email her to tell to call me.... Mad

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2007 Posts: 12

Trinijoy wrote:

Guys I am trying to sympathize but you are chewing me out. I am sorry.

I don't think anyone's trying to chew you out personally, we're just frustrated. Obviously, you're going to take your employer's side, who wouldn't? But if you want to be helpful, stop justifying the downtime and give us relevant information - like when I can expect my incoming calls to work again. And why this keeps happening?

Its not your fault - its Vonage's fault - and right now you are a venting mechanism for a lot of people.