No Dialtone!! Anybody else having this problem this morning?

Posts: 43 · Full Forum Member Joined: Nov 27, 2006 Posts: 43

eurbani wrote:

Vonage has arguably the worst customer service of any company out there. Obviously there is a major outage this morning and what do they do? Send all of the calls to a message that no one is there to take calls.

I've already removed my vonage fax line after more than 5 hours on the phone with support. Maybe it is time to remove them all.

Gosh - I'm not sure if I rather deal with bad english overseas or with NJ attitude !!! I got thru to their NJ call center and gosh - they are being obnoxious and rude !

Their answer to the problems is "It's rare but it can happen"

No ETA as to when it would get fixed..

It's insane !

Posts: 12 · Vonage Forum Associate Joined: Jan 23, 2007 Posts: 12

Right now i can make outbound calls but incoming calls just do nothing. I tried from my cell and I don't get an error, a ring or anything. I just get dropped after about 10 seconds.

Posts: 43 · Full Forum Member Joined: Nov 27, 2006 Posts: 43

Incoming is still down...

"This line is not in service"

If you have a business that depends on this, you should know who to call !!!

Posts: 34 · Vonage Forum Junior Joined: Sep 07, 2005 Posts: 34

Just an update - I'm able to reach the Vonage website and log in. There was no mention of the outage.

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

********------------Note from Vonage rep-----------************

Which is me.

There is a major outage right now with Vonage. Incoming calls are intermittent, and lines are failing to register and get dial tone.

Please do not call in as call volume is very high. They are working on it, and the outage most likely due to the ice storm here in New Jersey.

Posts: 4 · New Forum Member Joined: Mar 07, 2005 Posts: 4

All Vonage lines came back up about 10:00 EST. Seems like whatever it was has been fixed.

Posts: 43 · Full Forum Member Joined: Nov 27, 2006 Posts: 43

Even their web server can't take the load - wanted to set up forwarding/simulring/voicemail just in case any of those would work, but now the web site seems dead...

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

No.

Lines are failing intermittently, and a automated message has now been posted.

It's affecting inbound AND outbound calling.

Posts: 43 · Full Forum Member Joined: Nov 27, 2006 Posts: 43

ibcs wrote:

All Vonage lines came back up about 10:00 EST. Seems like whatever it was has been fixed.

Incoming just came back... I'd say no ealier than 10:30am...

Posts: 7 · New Forum Member Joined: Feb 14, 2007 Posts: 7

su_A_ve wrote:

Even their web server can't take the load - wanted to set up forwarding/simulring/voicemail just in case any of those would work, but now the web site seems dead...

Use your head...Pretty much every single vonage user is going to the website for info, that is overloading the servers...Make sense?