Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jrsshore
Full Forum Member
Full Forum Member


Joined: Dec 27, 2006
Posts: 43

PostPosted: Sat Mar 10, 2007 4:40 pm    Post subject: tier 1 and tier 2 Reply with quote Back to top

some of this information was correct but it is no longer correct; Vonage has opened a couple of new call centers and their tier1 personnel have shown themselves capable of creating tickets for engineers and solving simple install problems, as well as features troubleshooting
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Mon Mar 12, 2007 4:03 pm    Post subject: Reply with quote Back to top

Argh. They wrote to me again:

Quote:
Dear John Covert,

Thank you for contacting Customer Care and we do apologize for the delay in responding back to you.

We understand from your email that you're still having issues with your Caller-ID with Name feature when you make outbound calls from your Vonage phone displaying the incorrect number on peoples Caller-ID.

Please be advised that we've made some additional adjustments to the device properties of your Cisco ATA-186 and we'd like for you to reboot your entire network for about 2 to 3 minutes. For assistance with this procedure, you can refer to the link below as a guide:

http://vonage.com/help.php?article=386&category=44&nav=3

If you continue to have issues, please respond back to this email with the exact make and model number of your modem that you're using for your Internet service.


I replied:

You can adjust my Cisco ATA all you want, and I can reboot my network a million times, but it will not fix the problem, since the problem when calling 206 and 360 numbers is not happening only to me, but to every Vonage customer. I have already explained this in the past.

As I told you before, just pick up any Vonage phone and make the
following tests:

Dial 1-360-526-mnop then enter 958 at the prompt. Caller ID is correct only occasionally, most of the time it is wrong.

Dial 1-206-203-xyzz then enter 1-mno-x958 at the prompt. Caller ID is always wrong.

If I call these numbers on another carrier, e.g. Brxxxxxx, the caller ID is always correct.

You asked for the make and model of the modem that I'm using for my Internet service. My internet service is not provided by a modem. But the problem has nothing to do with my internet service. I have taken Vonage ATAs to many locations around the country, even around the world. I recently participated in the Beta Trial of the Vonage VT2542, and carried that to many locations to test it. I always also tested this problem with the Seattle area numbers, and the problem always occurs, no matter whether it is with my Cisco ATA-186, with my Softphone, with the Vonage VT2542, or with any other Vonage device.

The problem is in Vonage's interconnection with the public network in that area of the country.

Please correct the problem before you contact me by email again. Please test the problem yourself from your own Vonage phones, as described above, before you contact me claiming that the problem is fixed.

If you have further questions, you may contact me at my Vonage number, 978 xyz-mnop, during normal business hours.

_________________
Vonage customer since October 2002
digium Certified Asterisk Professional
View user's profile Send private message
odeady
New Forum Member
New Forum Member


Joined: Apr 10, 2006
Posts: 1

PostPosted: Sat May 19, 2007 7:31 pm    Post subject: Wrong Caller ID (206-812-0513) Reply with quote Back to top

I was wondering if the other forum members who receive faulty caller ID from 206 and 360 Vonage phones ever received a satisfactory explanation (much less a solution) from Vonage.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New LatoshaCan
New Today 5
Yesterday 9
Total 99040

Who Is On Site
Visitors 117
Members 1
Total 118


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.97
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 473 Pages In The Last 60 Seconds
The Vonage VoIP Forum