Lost Connection?

Posts: 206 · Posted: Tue Feb 13, 2007 9:37 am Post subject: Lost Connection?

I searched the forum and couldn't find anything that directly applied to my situation. Hopefully, some of you guru's will have a suggestion.

I've been using Vonage for years now with Comcast. Sometimes I'd lose phone service, but if I rebooted the phone adapter it would come back.

I recently switched to Verizon FIOS and now I lose service several times a day. My set up is FIOS----->Actiontec MI424WR---->Linksys RT31P2

My computer hangs off the Actiontec, not the Linksys. When I lose service, I reboot the Linksys and it comes back. Is there anything I should look at to resolve this? Here are the results of my VOIP test:

Quote:

Speed test statistics
---------------------
Download speed: 20757512 bps
Upload speed: 4690352 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 27 ms
Average download pause: 1 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 66 ms

VoIP test statistics
--------------------
Jitter: you --> server: 4.5 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 79
Estimated MOS score: 4.1

Posts: 10 · Vonage Forum Associate Joined: Nov 17, 2006 Posts: 10

The ACTIONTEC Modem has firewall features, which could be one of the reasons, Try logging into the ACTIONTEC interface. Goto security tab & see if the Security is set on MINIMUM or TYPICAL or MAXIMUM. Make sure the Security is set to MINIMUM which has both Inbound & outbound Traffic is unblocked. Placing Vonage adapter in the DMZ host zone can also be an additional change in the same Actiontec Interface. Check the Manual or contact your Internet Service Provider about How to login to ACTIONTEC. or Do refer portforward.com website to work on the defaults. In the portforward.com website. Click on the routers link & then click the correct model number of the actiontec route. choose any application on the next screen ( EVEN VONAGE IS AVAILABE ), That should take u to screen shots of how to login & apply changes.

Posts: 206 · Posted: Wed Feb 14, 2007 10:50 am Post subject:

JEEVA wrote:

The ACTIONTEC Modem has firewall features, which could be one of the reasons, Try logging into the ACTIONTEC interface. Goto security tab & see if the Security is set on MINIMUM or TYPICAL or MAXIMUM. Make sure the Security is set to MINIMUM which has both Inbound & outbound Traffic is unblocked. Placing Vonage adapter in the DMZ host zone can also be an additional change in the same Actiontec Interface. Check the Manual or contact your Internet Service Provider about How to login to ACTIONTEC. or Do refer portforward.com website to work on the defaults. In the portforward.com website. Click on the routers link & then click the correct model number of the actiontec route. choose any application on the next screen ( EVEN VONAGE IS AVAILABE ), That should take u to screen shots of how to login & apply changes.

Thank you so much for that reply. Hopefully, this fixes my problem.

In addition, it might benefit someone else to add that the actiontec MI424WR also has Vonage listed in it's port forwarding menu. I chose that option and supposedly it correctly forwards the ports Vonage requires.

We'll see, I suppose.