V-Access page updated

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

Received an email today from Vonage regarding the V-Access. I thought for a brief moment that they brought back the toll free number, but I have to come to terms that this is gone forever.

They did change the format for Canada and The U.S. You pick which state or province you want, then the area code and then they tell you which cities the numbers will work for.

Posts: 25 · Vonage Forum Junior Joined: Dec 29, 2005 Posts: 25

"You pick which state or province you want, then the area code and then they tell you which cities the numbers will work for."

Not exactly an improvement, in my opinion. They display both a list of phone numbers (in ascending numerical order), and also a list of cities and towns (in alphabetical order). There is no way from their list alone to determine which number applies to which town. I looked over the list of numbers for my area code, and they are all pretty obscure exchanges and not one of them I recognized for my local area even though my town is on their list now.

Neither lists are clickable, which would have made sense: Click a phone number, get a list of what towns it works in. Or click a town, see the local number or numbers available.

Vonage is still brain dead when it comes to the V-Access thing. I believe their corporate policy on this one must be, "Let's give 'em a feature, but let's make it so hard to use, nobody will bother!"

They did add more numbers, I'll give them that.

Posts: 25 · Vonage Forum Junior Joined: Dec 29, 2005 Posts: 25

As a followup to my own message, I found a site today where potential users of V-Access in the US, Canada, and certain Carribbean countries can go to look up the locations of the three digit local exchange numbers:

Local Exchange Lookup (not a Vonage site)

and click on a state, then an area code, and finally enter the three digit local exchange, and it will show the location of the exchange.

I can't vouch for its accuracy, but by going through the Vonage list within a given area code, it zeroed in on a local number I could give to my family in Florida that should be free for them to call. Just to be sure, when I gave them the number I asked them to verify it by checking the front of their local phone book to make sure that exchange was listed as being in their local calling area.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

the numbers are in order with the cities.

what I mean is you pick the number say it is 5 on the list move down 5 on the city list. I agree it would have been better to click on the city and the vaccess number comes up.

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

I'm not sure if your family will experience what I did but vonage called my work # after I had used the v-access # to call my home phone. I moved so my home phone is a long distance call from work.

Maybe you can warn you family about that possibility if they choose to use v-access.

Posts: 1424 · Posted: Thu Feb 15, 2007 5:04 pm Post subject: Re: the numbers are in order

roscopco wrote:

the numbers are in order with the cities.

what I mean is you pick the number say it is 5 on the list move down 5 on the city list. I agree it would have been better to click on the city and the vaccess number comes up.

This is not true, at least not in my case. I suspect if it is true in some cases it is purely by luck.

Here is the information for US-CA-760;

Code:

760-203-9673 Adelanto
760-206-9673 Baker
760-209-9681 Barstow
760-230-4947 Big Pine
760-232-9720 Bishop
760-258-0765 Blythe
760-263-9300 Boron
760-264-9693 Borrego Springs
760-266-0744 Bridgeport
760-273-2449 Calexico
760-276-0844 Daggett
760-278-9173 Earp: Earp DA
760-279-2127 Edwards
760-297-2151 Encinitas
760-299-1296 Escondido
760-301-9701 Fort Irwin
760-302-2110 Helendale
760-303-8541 Hinkley
760-306-9680 Holtville
760-307-0846 Julian
760-308-2604 June Lake
760-309-8580 Kernville
760-314-9033 Lancaster
760-316-9677 Landers
760-350-9686 Lee Vining
760-356-8279 Lenwood
760-481-3121 Llano
760-488-2995 Lone Pine
760-494-8112 Lucerne Valley
760-512-1510 Ludlow
760-553-1534 Mammoth Lakes
760-709-7193 Newberry Springs
760-742-9545 Oceanside: Carlsbad DA
760-748-2100 Oceanside: Oceanside DA
760-870-4430 Oceanside: Pendleton DA
760-892-0319 Olancha
760-994-4888 Palmdale
Parker Dam
Pauma Valley
Phelan
Pine Creek
Ramona
Randsburg
Ridgecrest
San Marcos
Shoshone
Trona
Twentynine Palms
Valley Center
Victorville
Victorville: Hesperia DA
Vista
Warner Springs
Weldon
Wrightwood

Note that there are more cities than numbers and that both the cities and numbers are sorted.

Posts: 1320 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1320

I was in Texas and the area code matched the city no problem.

Why did Vonage call your work number with regards to the vaccess?

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

What I was trying to say was that I think Vonage is using the phone numbers they collect when people use V-access as their database so that they can telemarket to those people to try to get them to join vonage.

Posts: 38 · Posted: Fri Feb 16, 2007 10:43 am Post subject:

Quote:

What I was trying to say was that I think Vonage is using the phone numbers they collect when people use V-access as their database so that they can telemarket to those people to try to get them to join vonage.

Can anyone confirm this? Does vonage really use telemarketers?

I've been thinking about switching, if they harass me or my friends, we will all definately cancel within the hour.

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

My question to you would be, what company out there doesn't use telemarketers? Even your local telco will bombard you with junk mail pleading to get you back and since I am on the do not call list, they cannot call me at home. But if it wasn't for that do not call list, they would also be bombarding me with telemarketing calls at home.

I'm not sure why this would be a surprise to you. And I am even more unsure why this would be a good reason to cancel. It's a fact of life and if you want to deal with a company that does not market itself either by mail or by phone, you would be hardpressed to find any. This is even more understandable in light of Vonage's age as a company, that is it is still a very young company trying to establish itself.