Received an email today from Vonage regarding the V-Access. I thought for a brief moment that they brought back the toll free number, but I have to come to terms that this is gone forever.
They did change the format for Canada and The U.S. You pick which state or province you want, then the area code and then they tell you which cities the numbers will work for.
"You pick which state or province you want, then the area code and then they tell you which cities the numbers will work for."
Not exactly an improvement, in my opinion. They display both a list of phone numbers (in ascending numerical order), and also a list of cities and towns (in alphabetical order). There is no way from their list alone to determine which number applies to which town. I looked over the list of numbers for my area code, and they are all pretty obscure exchanges and not one of them I recognized for my local area even though my town is on their list now.
Neither lists are clickable, which would have made sense: Click a phone number, get a list of what towns it works in. Or click a town, see the local number or numbers available.
Vonage is still brain dead when it comes to the V-Access thing. I believe their corporate policy on this one must be, "Let's give 'em a feature, but let's make it so hard to use, nobody will bother!"
They did add more numbers, I'll give them that.
Last edited by scoosdad on Wed Feb 14, 2007 6:39 pm; edited 1 time in total
As a followup to my own message, I found a site today where potential users of V-Access in the US, Canada, and certain Carribbean countries can go to look up the locations of the three digit local exchange numbers:
and click on a state, then an area code, and finally enter the three digit local exchange, and it will show the location of the exchange.
I can't vouch for its accuracy, but by going through the Vonage list within a given area code, it zeroed in on a local number I could give to my family in Florida that should be free for them to call. Just to be sure, when I gave them the number I asked them to verify it by checking the front of their local phone book to make sure that exchange was listed as being in their local calling area.
what I mean is you pick the number say it is 5 on the list move down 5 on the city list. I agree it would have been better to click on the city and the vaccess number comes up.
I'm not sure if your family will experience what I did but Vonage called my work # after I had used the v-access # to call my home phone. I moved so my home phone is a long distance call from work.
Maybe you can warn you family about that possibility if they choose to use v-access.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
scerruti Vonage Forum MVM
Joined: Feb 05, 2005 Posts: 1424
Location: Carlsbad, CA (finally)
what I mean is you pick the number say it is 5 on the list move down 5 on the city list. I agree it would have been better to click on the city and the vaccess number comes up.
This is not true, at least not in my case. I suspect if it is true in some cases it is purely by luck.
Here is the information for US-CA-760;
Code:
760-203-9673 Adelanto 760-206-9673 Baker 760-209-9681 Barstow 760-230-4947 Big Pine 760-232-9720 Bishop 760-258-0765 Blythe 760-263-9300 Boron 760-264-9693 Borrego Springs 760-266-0744 Bridgeport 760-273-2449 Calexico 760-276-0844 Daggett 760-278-9173 Earp: Earp DA 760-279-2127 Edwards 760-297-2151 Encinitas 760-299-1296 Escondido 760-301-9701 Fort Irwin 760-302-2110 Helendale 760-303-8541 Hinkley 760-306-9680 Holtville 760-307-0846 Julian 760-308-2604 June Lake 760-309-8580 Kernville 760-314-9033 Lancaster 760-316-9677 Landers 760-350-9686 Lee Vining 760-356-8279 Lenwood 760-481-3121 Llano 760-488-2995 Lone Pine 760-494-8112 Lucerne Valley 760-512-1510 Ludlow 760-553-1534 Mammoth Lakes 760-709-7193 Newberry Springs 760-742-9545 Oceanside: Carlsbad DA 760-748-2100 Oceanside: Oceanside DA 760-870-4430 Oceanside: Pendleton DA 760-892-0319 Olancha 760-994-4888 Palmdale Parker Dam Pauma Valley Phelan Pine Creek Ramona Randsburg Ridgecrest San Marcos Shoshone Trona Twentynine Palms Valley Center Victorville Victorville: Hesperia DA Vista Warner Springs Weldon Wrightwood
Note that there are more cities than numbers and that both the cities and numbers are sorted.
What I was trying to say was that I think Vonage is using the phone numbers they collect when people use V-access as their database so that they can telemarket to those people to try to get them to join Vonage.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
Basildane Vonage Forum Junior
Joined: Nov 08, 2005 Posts: 38
Location: Maryland, USA
What I was trying to say was that I think Vonage is using the phone numbers they collect when people use V-access as their database so that they can telemarket to those people to try to get them to join Vonage.
Can anyone confirm this? Does Vonage really use telemarketers?
I've been thinking about switching, if they harass me or my friends, we will all definately cancel within the hour.
My question to you would be, what company out there doesn't use telemarketers? Even your local telco will bombard you with junk mail pleading to get you back and since I am on the do not call list, they cannot call me at home. But if it wasn't for that do not call list, they would also be bombarding me with telemarketing calls at home.
I'm not sure why this would be a surprise to you. And I am even more unsure why this would be a good reason to cancel. It's a fact of life and if you want to deal with a company that does not market itself either by mail or by phone, you would be hardpressed to find any. This is even more understandable in light of Vonage's age as a company, that is it is still a very young company trying to establish itself.
_________________ St. Louis, MO Vonage Customer from February 2005 to May 2010 ISP: Charter Router: Linksys RT31P2 (blew up during electrical storm)
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