Seeking Executive Contact E-Mails For The Company

Posts: 6

Hi Everyone,

I am looking for e-mail addresses for the President and Vice-President of Vonage Canada and anyone else high up within the company who can assist me.

I have gone through the Customer Service phone route as well as the Contact Us form on the vonage.ca website and have gotten nowhere.

For over a full year, I have been trying to get one of my referral credits. Every couple of months, I would call Vonage and they would look it up and tell me that yes, I do qualify for the credit and that they will put it on my account and it will show on my online statement within 7 days. When it doesn't show up, I wait a month or two in case it is delayed and I call back again. I am told the same thing every time.

I spoke with a gentleman just before New Year's Day and he said that he would put it directly to the attention of the person who does the crediting and I would have it by "Tuesday because of the holiday". I sat for ten minutes and waited as he "typed out very accurate notes so there would be no future confusion or invonvenience" to me. Tuesday came and went...followed by a week and no referral credit.

So I called again and spoke with a girl and she said that I do not qualify for a credit. She spoke with a supervisor and they said no credit. I asked to speak with someone higher up and all she kept telling me to do was use the Contact Us form on the website...which I had done several times with absolutely NO response. Not even an acknowledgement that I had even sent it in to them. She further stated there were no notes on the account of any previous calls over the past year. She also stated, when I asked her about my last call, that the man only typed "Customer called about credit he never received." She said that is all that was entered for notes. For that, I waited TEN MINUTES while he clicked away in my ear? Those are " very accurate notes so there would be no future confusion or invonvenience" to me?

I have had Vonage for over two years and I have had absolutely no problems with the service. I love Vonage and would gladly recommend it to others but this was my first referral and it happened over 13 months ago and I have hit a brick wall after a year of being told that I would get the credit each time.

I am hoping that someone here will be able to provide me with a direct email address for President Bill Rainey, Vice President Joe Parent, or someone high up in the company who can finally correct this.

I apologize for the length of my post but feel that all the details are important.

Thank you for taking the time to read and I look forward to any and all replies posted.

Warmest Regards,

Doc
Loyal Vonage Customer for over 2 Years
Prince Edward Island, Canada

Posts: 6 · Posted: Sun Feb 11, 2007 5:08 pm Post subject:

In addition to my previous post, I have read the rules concerning the forum and I do not expect anyone to post any of these executives' addresses that are not readily available to the public in some form or another.

I do believe that each of them has a direct e-mail address that customers can use to contact them...but they appear to be buried somewhere in the site that I cannot find them or else are not available unless specifically asked for as I am doing now.

Just wanted to clear that up before any confustion ensued.

Thanks,

Doc

Posts: 6 · Posted: Sun Feb 18, 2007 8:43 pm Post subject:

After 17 days, there are no replies to my post.

Are you all telling me that there is NO WAY to contact Vonage's President of Vice President via e-mail other than the form on the website that goes nowhere?

Surely there must be an e-mail contact for these offices?

If someone can help out...I'm all ears! Smile

Posts: 22 · Vonage Forum Associate Joined: Sep 14, 2006 Posts: 22

Well Doc
I have had many credits posted to my account over the past two years and never had a problem. I am a Vonage retailer as well and can most lkey help you> however I will not give out info in this forum. so send me a email give me your name and account # and I will look into it. m420@cabtel.ca

Posts: 6 · Posted: Tue Feb 20, 2007 5:33 pm Post subject:

Thank you for the reply, cndvoip.

I have sent you an email to the address you have provided and look forward to hearing from you.

Regards,

Doc