Terrible Phone Line Static

Posts: 6 · Posted: Sat Feb 10, 2007 6:14 pm Post subject: Terrible Phone Line Static

1. Chicago, IL
2. Comcast – Cable
3. Download 1515 / 306 (Kbps)
Upload (184.9 / 37.3 KB/sec)
4. Modem: Motorola SB5100
5. Vonage adaptor: Linksys RPT300
6. Modem – Wireless Router: Belkin (Vonage IP in the DMZ) – Vonage Adaptor
7. Terrible Static on the phone almost can’t hear the caller, some of the callers cannot hear it but I hear it on the receiver side terrible. I rebooted everything several times the problem just started occurring in the last couple months and now has compounded to be terrible. I have the adaptor plugged into the home phone and quality fr the past year before that was great. I’ve tried unplugging various phones, plugging one phone directly into the adaptor with no luck.

8. Speed test statistics
---------------------
Download speed: 1137768 bps
Upload speed: 363448 bps
Quality of service: 64 %
Download test type: socket
Upload test type: socket
Maximum download pause: 230 ms
Average download pause: 15 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 126 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.4 ms
Jitter: server --> you: 9.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.6 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Try changing phone ports. You can do that on line now. If that doesn't work, see what happens if you eliminate the Belkin and plug the RTP300 directly into your modem.

Posts: 6 · Posted: Sun Feb 11, 2007 10:45 am Post subject:

I've tried putting the RTP300 right after the modem with no luck still tons of static. The phone worked great for over a year and the last two months worse and worse to the point now of unusable.

You mentioned port which one and how do you change I looked on my account and didn't see anything about a port.

Thanks.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

The RTP300 has two phone ports. Assuming that you have just one Vonage line, you're currently using just one of them- probably port 1. Go to your account, select add-ons from the menu, then move a number.

Posts: 328 · Vonage Forum Evangelist Joined: Dec 13, 2005 Posts: 328

If the problem is really "static" and not Voip related noise, you should check any wires between the ATA and the phone as well as the curly handset cord if you are using a wired (not cordless) phone. If you are using a cordless phone, you may also try changing the channel - or hooking up a corded phone for a test to see if that fixes the trouble.

For "testing" wired connections - one good way is to "wiggle" the wires around near the connectors while listening on the phone. If that gives you the static that you hear - then you have found your trouble and need new wires or at least new or reattached connectors to fix things.

Posts: 6 · Posted: Sun Feb 11, 2007 8:50 pm Post subject:

I've already tried that plugged the Adapter right after the modem and plugged "3" different phones all have the crackling line noise. Also changed the phone to port 2 and still exists. Vonage was awesome for about a 1 1/2 then this issue has come up in the last couple months I also noticed before this the phone quality used to be loud and started to get fainter. Looks like I am going to have to resort back to a normal land line if I can't get this resolved.

Posts: 328 · Vonage Forum Evangelist Joined: Dec 13, 2005 Posts: 328

It seems like your ATA is in the process of slowly failing - have you tried a different one?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I agree. That would be my next step.

Posts: 18 · Vonage Forum Associate Joined: Jan 03, 2007 Posts: 18

contact Vonage & have them roll back the firmware. this will normally fix this issue. After firmware is rolled back, do a power cycle on phone adapter

Posts: 6 · Posted: Mon Feb 12, 2007 10:29 am Post subject:

I called Vonage support again did all the power cycle stuff. Per their request I changed all the RJ cable and during the changing on the phone with support the static noise disappeared. I put the original RJ back and the static was gone so not sure what they did but it went away. Now the only weird thing is I have one phone that when you pick it up clicks in the handset. Oh well all the other phones in the house work.