Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
spacko
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 6
Location: Chicago, IL

PostPosted: Sat Feb 10, 2007 6:14 pm    Post subject: Terrible Phone Line Static Reply with quote Back to top

1. Chicago, IL
2. Comcast – Cable
3. Download 1515 / 306 (Kbps)
Upload (184.9 / 37.3 KB/sec)
4. Modem: Motorola SB5100
5. Vonage adaptor: Linksys RPT300
6. Modem – Wireless Router: Belkin (Vonage IP in the DMZ) – Vonage Adaptor
7. Terrible Static on the phone almost can’t hear the caller, some of the callers cannot hear it but I hear it on the receiver side terrible. I rebooted everything several times the problem just started occurring in the last couple months and now has compounded to be terrible. I have the adaptor plugged into the home phone and quality fr the past year before that was great. I’ve tried unplugging various phones, plugging one phone directly into the adaptor with no luck.

8. Speed test statistics
---------------------
Download speed: 1137768 bps
Upload speed: 363448 bps
Quality of service: 64 %
Download test type: socket
Upload test type: socket
Maximum download pause: 230 ms
Average download pause: 15 ms
Minimum round trip time to server: 40 ms
Average round trip time to server: 126 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.4 ms
Jitter: server --> you: 9.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.6 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 6
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Feb 10, 2007 7:28 pm    Post subject: Reply with quote Back to top

Try changing phone ports. You can do that on line now. If that doesn't work, see what happens if you eliminate the Belkin and plug the RTP300 directly into your modem.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
spacko
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 6
Location: Chicago, IL

PostPosted: Sun Feb 11, 2007 10:45 am    Post subject: Reply with quote Back to top

I've tried putting the RTP300 right after the modem with no luck still tons of static. The phone worked great for over a year and the last two months worse and worse to the point now of unusable.

You mentioned port which one and how do you change I looked on my account and didn't see anything about a port.

Thanks.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Feb 11, 2007 3:22 pm    Post subject: Reply with quote Back to top

The RTP300 has two phone ports. Assuming that you have just one Vonage line, you're currently using just one of them- probably port 1. Go to your account, select add-ons from the menu, then move a number.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Sun Feb 11, 2007 3:27 pm    Post subject: Reply with quote Back to top

If the problem is really "static" and not Voip related noise, you should check any wires between the ATA and the phone as well as the curly handset cord if you are using a wired (not cordless) phone. If you are using a cordless phone, you may also try changing the channel - or hooking up a corded phone for a test to see if that fixes the trouble.

For "testing" wired connections - one good way is to "wiggle" the wires around near the connectors while listening on the phone. If that gives you the static that you hear - then you have found your trouble and need new wires or at least new or reattached connectors to fix things.
View user's profile Send private message
spacko
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 6
Location: Chicago, IL

PostPosted: Sun Feb 11, 2007 8:50 pm    Post subject: Reply with quote Back to top

I've already tried that plugged the Adapter right after the modem and plugged "3" different phones all have the crackling line noise. Also changed the phone to port 2 and still exists. Vonage was awesome for about a 1 1/2 then this issue has come up in the last couple months I also noticed before this the phone quality used to be loud and started to get fainter. Looks like I am going to have to resort back to a normal land line if I can't get this resolved.
View user's profile Send private message
howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Sun Feb 11, 2007 9:22 pm    Post subject: Reply with quote Back to top

It seems like your ATA is in the process of slowly failing - have you tried a different one?
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Feb 11, 2007 9:34 pm    Post subject: Reply with quote Back to top

I agree. That would be my next step.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
racerboy69
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 03, 2007
Posts: 18

PostPosted: Mon Feb 12, 2007 9:57 am    Post subject: Reply with quote Back to top

contact Vonage & have them roll back the firmware. this will normally fix this issue. After firmware is rolled back, do a power cycle on phone adapter
View user's profile Send private message
spacko
New Forum Member
New Forum Member


Joined: Feb 10, 2007
Posts: 6
Location: Chicago, IL

PostPosted: Mon Feb 12, 2007 10:29 am    Post subject: Reply with quote Back to top

I called Vonage support again did all the power cycle stuff. Per their request I changed all the RJ cable and during the changing on the phone with support the static noise disappeared. I put the original RJ back and the static was gone so not sure what they did but it went away. Now the only weird thing is I have one phone that when you pick it up clicks in the handset. Oh well all the other phones in the house work.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.70
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.42 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum