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On Feb 19, 2017 at 00:21:48

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Steve48
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Posts: 4777

PostPosted: Tue Feb 20, 2007 9:57 pm    Post subject: Reply with quote Back to top

If I were you I'd report that conversation to Vonage management using the contact page here in the forum. That's supposed to get special attention. I'd request a credit on general principles.

For what it's worth, when my adapter failed there was no nonsense like that. They sent the new one, I returned the old one, they acknowledged receipt via Email, end of story.

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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Tue Feb 20, 2007 10:15 pm    Post subject: Reply with quote Back to top

Oh, they did credit the $79 charge. The fact that they even charged me, though, is what irked me.

Reporting it via this forum won't do a thing.

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UMP25
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PostPosted: Tue Feb 20, 2007 10:16 pm    Post subject: Reply with quote Back to top

Double post.

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dcronshaw
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PostPosted: Tue Feb 20, 2007 10:37 pm    Post subject: Firmware and port Reply with quote Back to top

racerboy69 wrote:
there is an issue with the newest firmware for the linksys Vonage devices. If they have rolled back the firmware & you have done a power cycle & the issue still persists, try moving the line from port 1 to port 2.


I told the advanced tech support rep my firmware, 1.01.07, and he said that was what it was suppose to be. We also tried port 2, same problem.

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dheiy
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PostPosted: Wed Feb 21, 2007 7:52 pm    Post subject: Re: Firmware and port Reply with quote Back to top

dcronshaw wrote:
racerboy69 wrote:
there is an issue with the newest firmware for the linksys Vonage devices. If they have rolled back the firmware & you have done a power cycle & the issue still persists, try moving the line from port 1 to port 2.


I told the advanced tech support rep my firmware, 1.01.07, and he said that was what it was suppose to be. We also tried port 2, same problem.




addition on this,
tried checking the phone ports if they are firmly connected, paacketization to 20 and roll the firmware back once. Eek

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racerboy69
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PostPosted: Wed Feb 21, 2007 10:46 pm    Post subject: Reply with quote Back to top

advanced tech support is correct, that is the newest firmware.
but they have had a problem with it on some of the linksys devices & sometimes rolling it back to the previous firmware version fixes the issue.
Not always but sometimes. You do not need to speak with advanced tech support to get this done, but probably do need to speak with english speaking tech support to get them to understand what you are saying. Level 1 tech support should be able to do this for you
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dcronshaw
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PostPosted: Thu Feb 22, 2007 9:42 pm    Post subject: Static problem was RTP300, refurb unit has no static Reply with quote Back to top

I received a refurb. RTP300 today. I plugged it in and had no static. I waited 30 minutes and tried the old P/S (power supply), still no static. I waited about an hour and swapped back to the old unit with the new P/S. At first, the static was not there. But after the unit warmed up for about 10 minutes, the static came back. I tried both P/S's and had static. I pressed the reset button in for 30 seconds on the bad RTP300 to reset it to factory defaults, still had static. So it appears after a year or so, some of the RTP300's start to go bad. Hopefully they have fixed the problem in my refurb. Time will tell. This unit also has the same firmware as the previous unit.

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mundy5
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PostPosted: Thu Feb 22, 2007 10:10 pm    Post subject: Reply with quote Back to top

Here is lecep who suggests a solution that appears to work for him with his rtp300.

Try at your own risk of course, but if you get the generic power supply from a reputable store like Radio Shack they should take the return if it doesn't fix the problem.

http://www.vonage-forum.com/ftopic18602.html

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dcronshaw
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PostPosted: Thu Feb 22, 2007 10:32 pm    Post subject: Already tried non-ground power supply from WRT54GS Reply with quote Back to top

mundy5 wrote:
Here is lecep who suggests a solution that appears to work for him with his rtp300.

Try at your own risk of course, but if you get the generic power supply from a reputable store like Radio Shack they should take the return if it doesn't fix the problem.

http://www.vonage-forum.com/ftopic18602.html


Thanks for the suggestion. I had already read that and tried a dfferent power supply before I called Vonage. I stated earlier in this forum on page 2 that I tried a WRT54GS power supply. It was not grounded like the Radio Shack model. Also, both of my RTP300 power supplies work fine with the refurb RTP300. Both have static with my original RTP300. I'm 99.9% sure it is not a power supply problem.

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