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racerboy69
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Joined: Jan 03, 2007
Posts: 18

PostPosted: Mon Feb 12, 2007 2:06 pm    Post subject: Reply with quote Back to top

you stated all the other phones in the house work... i take this to mean you are using whole house wiring...
If this is the case, have you disconnected the PSTN incoming line from the demarc ???
If not this is definitely what is causing the static
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spacko
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Joined: Feb 10, 2007
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Location: Chicago, IL

PostPosted: Mon Feb 12, 2007 6:04 pm    Post subject: Reply with quote Back to top

Yes I disconnected the incoming line to the house. Even when I plugged a corded phone directly into the adaptor I still got the static. Like I said it was great for 18 months and of all of the sudden. I am now getting a little static on some of the phones but not as bad as it was though.
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racerboy69
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PostPosted: Tue Feb 13, 2007 8:20 pm    Post subject: Reply with quote Back to top

hhmm.. interesting...
normally static is a equipment issue, like problem with phone wire or telephone. Other than the issue with the new firmware for this device, there is nothing else i can think of.. If they have rolled back the firmware to the last revision, try switching the phone ports around 1 more time... after that I am not sure what the issue is. Have you tried plugging a phone directly into Vonage device since the static started? Could be corrosion starting to form inside the copper line for your house wiring
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dcronshaw
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Joined: Feb 19, 2007
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Location: Delaware

PostPosted: Mon Feb 19, 2007 11:53 pm    Post subject: RTP300 same static problem, same time frame Reply with quote Back to top

I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can hear the other person fine but there is static on my end. I even have static when I unpluged the RTP300 from the internet. The only cables I plugged in were the power cable and an RJ11 cable to a corded phone directly to line 1. I tried 2 different RJ11 cables and 2 different phones. When you pick up the receiver on the telephone, you hear a pre-recorded message about the network being unavailable. I still had static, even though the RTP300 was not connected to the internet! Trying to explain this to Vonage tech support was very painful! After 2 hours and multiple call backs, then being transferred to advanced tech support and being hung up on, I got real pissed and told them they either send me a new phone adapter or I would be switching back to Verizon. A new RTP300 is on the way. They also gave me another option by giving me a $40 credit and I could purchase a new phone adapter. I'll try the new RTP300 first. I have had Vonage for a little over a year and it has been great until the past month or so when it started with the static problem. I thought it was something Comcast was doing. I had read a previous post about using a different power supply as the RTP300 PS is grounded. I tried my WRT54GS supply which is not grounded but 12V and 1000 mA. I still had the static problem. The new RTP300 should be here in 2 days. I'll let you know if it fixes the problem. The tech also informed me the PAP2 V2 has a newer TI chipset. I'll switch to it if I still have problems.

Speed test statistics
---------------------
Download speed: 7961840 bps
Upload speed: 732072 bps
Quality of service: 87 %
Download test type: socket
Upload test type: socket
Maximum download pause: 61 ms
Average download pause: 1 ms
Minimum round trip time to server: 17 ms
Average round trip time to server: 17 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.8 ms
Jitter: server --> you: 8.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9

_________________
WRT54GS, DD-WRT firmware
RTP300
Comcast 8 MB
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marc_subin
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Joined: Feb 17, 2007
Posts: 41
Location: Houston, TEXAS

PostPosted: Tue Feb 20, 2007 1:22 am    Post subject: Reply with quote Back to top

FOR REDUCING STATIC ON THE LINE

1. CONNECT A SINGLE PHONE TO THE TA

2. CHANGE THE PHONE AND CHECK

3.CHANGE THE RJ11 CABLES

4.CHECK FOR ANY POWER SUPPLY CONCERNS AS A FAULTY SURGE OR A BAD ADAPTER

5.CHECK FOR ANY ELECTRONIC OR WIRELESS INTERFRANCE NEAR THE DEVICE

6.STILL IF IT PERSISTS CALL UP TS FOR A FIRMWARE CHANGE OR A REPLACEMENT.

NOTE: STATIC ON LINE DOESNT DEPEND ON THE INTERNET CONNECTION OR SPEEDS...

_________________
REG@RDS & THANX
Marc Jason
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TDaug
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PostPosted: Tue Feb 20, 2007 11:42 am    Post subject: Re: RTP300 same static problem, same time frame Reply with quote Back to top

dcronshaw wrote:
I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can hear the other person fine but there is static on my end. I even have static when I unpluged the RTP300 from the internet. The only cables I plugged in were the power cable and an RJ11 cable to a corded phone directly to line 1. I tried 2 different RJ11 cables and 2 different phones. When you pick up the receiver on the telephone, you hear a pre-recorded message about the network being unavailable. I still had static, even though the RTP300 was not connected to the internet! Trying to explain this to Vonage tech support was very painful! After 2 hours and multiple call backs, then being transferred to advanced tech support and being hung up on, I got real pissed and told them they either send me a new phone adapter or I would be switching back to Verizon. A new RTP300 is on the way. They also gave me another option by giving me a $40 credit and I could purchase a new phone adapter. I'll try the new RTP300 first. I have had Vonage for a little over a year and it has been great until the past month or so when it started with the static problem. I thought it was something Comcast was doing. I had read a previous post about using a different power supply as the RTP300 PS is grounded. I tried my WRT54GS supply which is not grounded but 12V and 1000 mA. I still had the static problem. The new RTP300 should be here in 2 days. I'll let you know if it fixes the problem. The tech also informed me the PAP2 V2 has a newer TI chipset. I'll switch to it if I still have problems.


Substitute WRTP54G for your RTP300 and remove the threat to leave Vonage, and you have my experience almost exactly. Another thing that I tried was to let the ATA go cold, do a complete reboot from the modem forward, and sometimes the static would go away temporarily. Vonage replaced my Linksys with the D-Link VWR and the problem was fixed (hopefully, permanently); no static at all after several months.
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dcronshaw
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PostPosted: Tue Feb 20, 2007 8:08 pm    Post subject: Re: RTP300 same static problem, same time frame Reply with quote Back to top

TDaug wrote:
dcronshaw wrote:
I have the exact problem with my RTP300, FW 1.01.07. Static only on my end. I can hear the other person fine but there is static on my end. I even have static when I unpluged the RTP300 from the internet. The only cables I plugged in were the power cable and an RJ11 cable to a corded phone directly to line 1. I tried 2 different RJ11 cables and 2 different phones. When you pick up the receiver on the telephone, you hear a pre-recorded message about the network being unavailable. I still had static, even though the RTP300 was not connected to the internet! Trying to explain this to Vonage tech support was very painful! After 2 hours and multiple call backs, then being transferred to advanced tech support and being hung up on, I got real pissed and told them they either send me a new phone adapter or I would be switching back to Verizon. A new RTP300 is on the way. They also gave me another option by giving me a $40 credit and I could purchase a new phone adapter. I'll try the new RTP300 first. I have had Vonage for a little over a year and it has been great until the past month or so when it started with the static problem. I thought it was something Comcast was doing. I had read a previous post about using a different power supply as the RTP300 PS is grounded. I tried my WRT54GS supply which is not grounded but 12V and 1000 mA. I still had the static problem. The new RTP300 should be here in 2 days. I'll let you know if it fixes the problem. The tech also informed me the PAP2 V2 has a newer TI chipset. I'll switch to it if I still have problems.


Substitute WRTP54G for your RTP300 and remove the threat to leave Vonage, and you have my experience almost exactly. Another thing that I tried was to let the ATA go cold, do a complete reboot from the modem forward, and sometimes the static would go away temporarily. Vonage replaced my Linksys with the D-Link VWR and the problem was fixed (hopefully, permanently); no static at all after several months.


I tried to get them to give me a different model but they would not. I had the same experience with the static going away sometimes after power cycling but it always came back.

_________________
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RTP300
Comcast 8 MB
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racerboy69
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Joined: Jan 03, 2007
Posts: 18

PostPosted: Tue Feb 20, 2007 8:49 pm    Post subject: Reply with quote Back to top

there is an issue with the newest firmware for the linksys Vonage devices. If they have rolled back the firmware & you have done a power cycle & the issue still persists, try moving the line from port 1 to port 2.
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jayson
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Joined: Jan 13, 2007
Posts: 100

PostPosted: Tue Feb 20, 2007 9:44 pm    Post subject: Reply with quote Back to top

what are the other appliences that you run on the same electrical circuit?
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UMP25
Vonage Forum Master
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Tue Feb 20, 2007 9:44 pm    Post subject: Reply with quote Back to top

I had the RTP300 for 10 months and in December, the static was quite loud and annoying, on both ends of the conversation. I b*tched and moaned about it and they eventually sent me a replacement RTP300, but it wasn't new; it was a refurbished model. I immediately sent the bad one back. Since then, the refurbed one has been surprisingly good. No problems, knock on wood.

BTW, when you return the bad adapter, be SURE to use a shipping service like FedEx Ground or UPS, for they have tracking #'s to verify your item was, in fact, returned. Vonage loves to charge people for the returned adapter, waiting for YOU to prove you returned it.

I returned mine via FedEx Ground, Vonage got it 3 days after they sent me the refurbed replacement, then every few days Vonage sent me warning Emails telling me I was going to be billed for the returned adapter. Sure enough, 3+ weeks later I get an Email telling me they charged my Mastercard $79 for an "adapter" purchase.

I researched that charge and found that it was, indeed, for the returned adapter. I then had to call and chew them out and provide them tracking information that confirmed they did receive it. The rep then goes on to explain that's how they handle all their returns; they charge the customer then expect the customer to "prove" not that they returned it but that Vonage received it. Unbelievable.

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