Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
FarmerBob
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 13, 2004
Posts: 15

PostPosted: Thu Feb 08, 2007 8:23 pm    Post subject: Vonage not "Truthful" Reply with quote Back to top

Vonage not "Truthful"

I was an early adopter and at that time they said when you disconnect, after the time commitment and since now they are giving basic ones away, that they would refund the price of the adapter. Nope. Not the case and that now it's mine to reuse on their service if I want. BUT, since it's mine and I can reuse it, I want the unlock codes so that I can use it. Oh, no that's not possible. Next stop FTC & FCC.

I just moved into a community that has Fiber Optic EVERYTHING. So I ported my number, of which if you do, you must call the business office, not Tech Support, and not the new Voip service you are going to that will tell you that when the service is ported "it's official", it's not officially canceled. Your are not canceled even though the number is gone and you are not using them. That's a nice little scam. All other carriers get the clue. Call the Business Office and to be safe and follow up a week later.

Anyway, in the months prior to porting, I called at least three times, I wanted to make sure the story was the same each time, or to see how many different versions I would get, and was told that I would receive a prorated refund on the time that I paid for and wouldn't be using. WELL, I was just informed by a "senior" manager that all I was told was wrong. And all that I was under the impression of that the agents told me, had entered the our conversations in my record, of which I asked to be done and was told was done, he couldn't find any record of nor that I was told that I would get a "pro-rated refund" for time paid for but not used. Also he said that I was offered a deal not to leave and therefore I could use my adapter again. First, there was never any conversation of me staying and; Second no offers were ever made. Third lie. So all that I was told that was true and I wanted in and was told was being put in the record was not and all this new fictitious stuff and conversations were now popping up.

So:
    • Prepare to be lied to.
    • Don't expect anything you say or ask to be put in your records to be done.
    • Check very carefully about offer details and the like.
    • Get it in writing.
    • Read ALL the fine print. They're pulling stunts.
    • Cover your butt. Better yet, get Via:Talk instead. They have more toys and are cheaper.


Vonage is getting as arrogant as their commercials are stupid. It's too true they need to spend more on infrastructure and less on dumb ads and personnel.

P.S.
Their bill was equal to my old telco bill. So where's the savings?
View user's profile Send private message
xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Thu Feb 08, 2007 9:11 pm    Post subject: Re: Vonage not "Truthful" Reply with quote Back to top

FarmerBob wrote:
Not the case and that now it's mine to reuse on their service if I want. BUT, since it's mine and I can reuse it, I want the unlock codes so that I can use it. Oh, no that's not possible. Next stop FTC & FCC.


I can comment on this part of your post as this is a subject I am pretty familiar with. Unless you have the Cisco ATA-186 adapter Vonage cannot and will not unlock your adapter. The Vonage adapters have a special firmware and chipset that gets the SIP configuration info from Vonage's server which is unlike a traditional Voip adapter. This is why, with the exception of the ATA-186, your device truly cannot be unlocked, as it is not a vanilla Voip adapter and is locked via hardware to Vonage's servers. I have heard of people being able to "hack" the old PAP2(pre v2 version) to work with other services but this is not something Vonage is going to tell you is possible or help you with as you are not supposed to be able to do this. Also I think the are pretty covered themselves on this whole issue.

Vonage TOS wrote:
(b) Unauthorized Usage of Device; Firmware or Software. Other than for Business Plus customers, you (i) have not been granted any license to use the firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in the Device, other than a nontransferable, revocable license to use such firmware or software in object code form (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement, and (ii) expressly agree that the Device is exclusively for use in connection with the Service and that we will not provide any passwords, codes or other information or assistance that would enable you to use the Device for any other purpose. We reserve the right to prohibit the use of any interface device that we have not provided to you. You hereby represent and warrant that you possess all required rights, including software and/or firmware licenses, to use any interface device that we have not provided to you. In addition, you shall indemnify and hold us harmless against any and all liability arising out of your use of such interface device with the Service. You shall not reverse compile, disassemble or reverse engineer or otherwise attempt to derive the source code from the binary code of the firmware or software.


As for their customer service, I think we can all agree that this is a department where at least their outsourced vendors are severely lacking in knowledge of the company policies and how to get things done.
View user's profile Send private message
FarmerBob
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 13, 2004
Posts: 15

PostPosted: Thu Feb 08, 2007 10:11 pm    Post subject: Reply with quote Back to top

Thank you for your reply.

I have read many forums where you can successfully unlock the Motorola VT-1005, but they all say it's easier to call Vonage and get the code. So obviously there are some that are doing it and there are forums devoted to it. Guess I'll just have to hunt or have my lawyer call.

But my point is if they are going to lie on their advertising and use as their excuse that the modem is now mine, make it mine, and let me unlock it and use it as I please. Spoke to a lawyer friend and this could be argued as fraud.

I got a VT-1005 from my old ISP when they tried to do Voip and if failed and didn't want the modem back. They tried to pull the same stunt and when my lawyer called I had the codes the next day.

So basically Vonage is acting arrogant and asinine. And in time it will filter further down to QoS. Oh wait it has.

ALSO . . . I was promised that I would be refunded the month/any residual that I prepaid for and now at their convenience, no. And there is no way around it. When you cancel the service goes down and if there is any leftover you don't get it. If you owe, they'll take a months worth. Nice little SCAM. It'll only be a matter of time before a Class Action suit pops up. Maybe I might start it. But then if the Feds do their jobs that won't be necessary.

Well have to see what my state Attorney General, the FTC, and FCC has to say. Even Verizon that can get blood from a stone gave me the month that I paid for back when I canceled with them.

Who knows?!
View user's profile Send private message
jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Fri Feb 09, 2007 12:53 pm    Post subject: Reply with quote Back to top

Does your lawyer actually call for less than the price of one of these modems? Wow!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New emilymf11
New Today 3
Yesterday 9
Total 99038

Who Is On Site
Visitors 80
Members 0
Total 80


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 448 Pages In The Last 60 Seconds
The Vonage VoIP Forum