Caller ID not working

Posts: 11 · Vonage Forum Associate Joined: Jan 30, 2007 Posts: 11

Anyone else having trouble with Caller ID?

My phone displays a series of dashes -----------

It's not a problem with my phone either, I tried 2 different types plus PhoneTray software. Furthermore the incoming calls on the website don't display the callerid either.

I'm in the St. Catharines area on Cogeco.

Posts: 4 · New Forum Member Joined: Dec 04, 2006 Posts: 4

I have a similar problem. My caller id name is not working. When soneone call me i see the number but not the name

After talking to EVERY tech in Vonage and after being transfert to the hight tech of Vonage us i receive this stupid answer:

I regret to inform you that there is nothing more we can do concerning this as
the carriers have told us there is no Guarantee on caller ID to work in Canada
it is on a "Best Effort" Basis. So they we will be unable to open tickets for
us in order to resolve these issues.

Posts: 11 · Vonage Forum Associate Joined: Jan 30, 2007 Posts: 11

Neither the name nor the number works for me.

I opened a ticket a week ago. Yesterday they emailed me saying the issue should be fixed:

Quote:

We have made changes to the settings of your Vonage device which should allow your inbound caller id info to appear correctly. Please retest at your convenience.

But no joy. Nothing changed.

As I explained in my ticket request, it has nothing to do with my Vonage device. Because even on the website call log there is no caller id. Every incoming call says "Caller ID Not Available".

Posts: 8 · New Forum Member Joined: Feb 20, 2007 Posts: 8

I have been with Vonage for a year now and I am going back to bell, I really don't want to but I am not going to pay for lousy services.I was not informed at first that if I cancelled my bell service that I would have to get a "dry loop" connection. Well after about 10 days of no phone or internet service I finally got reconnected and the problems continued.I am fed up with the crap you need to do to get Vonage to sort of work !!I e-mailed Vonage several days ago and I still have not heard back from them! NOW THAT IS CUSTOMER SERVICE EH!!!!Well add me to the unimpressed list for Vonage! Between the echo which Vonage says is all my fault, caller id not working much anymore, lousy sound quality, making calls that people on other end cant hear me,having to call back, bad connections, cant hear other person because of lousy connections the list goes on and on. It has also caused me problems with my computer. So best wishes to all you fishes with vonage!! hope it works better for you!!
Signed An Unhappy Vonage Customer!

Posts: 508 · Posted: Tue Feb 20, 2007 8:36 pm Post subject:

^^ sorry to hear you had a bad experience with Vonage, I have been using Vonage in my home since Jan '05 on Rogers Cable.. and even recently I have downgraded my Internet speed to Rogers 1MB service, and am still having good qualtiy calls...

good luck with Bell, enjoy paying more for less.. lol..

Posts: 8 · New Forum Member Joined: Feb 20, 2007 Posts: 8

Well "Dabones" I would rather get SERVICE and pay a little more for QUALITY!!! You may like Vonage but the QUALITY **** BIG TIME!!!!! I e-mailed Vonage twice in the last 3 days and I still have not heard from them!
NOW THATS QUALITY CUSTOMER SERVICE!!!!
iF YOU LIKE ECHO ,DROPPED CALLS, CALL DISPLAY NOT WORKING(both ways, in and out) LOUSY CALL QUALITY, INTERNET CONNECTION ISSUES, PEOPLE NOT ABLE TO HEAR YOU SOMETIMES, COMPUTER PROBLEMS, just to save $5-$10 a month go ahead !!10-10-924.......5 cents a minute or any one of the other plans, but dont call me on your Vonage line because I probably wont be able to hear you !!! LOL on you!!!

Posts: 8 · New Forum Member Joined: Feb 20, 2007 Posts: 8

Sorry I guess the word s u c k s is to offensive on this site

Posts: 2 · New Forum Member Joined: Feb 17, 2007 Posts: 2

jhalloran - I agreed what you said about the QUALITY! Vonage quality really gone down badly and I am too lazy to switch back to BELL. I really miss the high quality phone Sad

Posts: 8 · New Forum Member Joined: Feb 20, 2007 Posts: 8

I just completed the switch back to bell I can actually have nice clear calls now, it wasn't that hard to do. Bell was very helpful and it went smooth. I kept my number, Vonage did not give me a hard time about this, thanks. I lost incoming calls for about 12 hours ( but I could call out)while my number was ported back to bell, the service was great, I wasn't expecting the level of service from bell and was pleasantly surprised!! Have fun **** about the lousy quality from vonage!! Bye !!

Posts: 8 · New Forum Member Joined: Feb 20, 2007 Posts: 8

I guess the word B I T C H I N is realy too wild and OFFENSIVE!!!
W. A. J. (what a joke... lol)