Posted:
Wed Feb 07, 2007 4:52 pm Post subject: Ported # to Optimum - Vonage says it's not complete
I recently ported my number from Vonage to Optimum Voice (last week). I have taken the Vonage equipment off my network, and I am able to receive calls using Optimum's equipment. I've called Vonage to cancel my service, and they keep saying that according to their records, the transfer is "not complete". They also can't tell me when the transfer is likely to be "complete".
Is it really possible that the transfer is not yet complete since I am receiving calls without Vonage equipment, or is this a ploy to try to get me stay on 1 more month until the transfer is "complete"?
xcrunxc Vonage Forum Evangelist
Joined: Aug 04, 2006 Posts: 414
Location: New Jersey
If you are receiving calls on your Optimum line then most likely the transfer is complete. Vonage normally does not see when a port-out is completed and there system most likely would not even tell them you were going through a port-out. You should be able to go ahead and cancel your Vonage service if that is what you wish to do. Make sure that you have them remove your number from their database, and make sure they give you a work order number for the request to have it removed or else Vonage customers will not be able to call you/ a Vonage customer might be re-assigned your number.
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