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trilogyent
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Joined: Feb 06, 2007
Posts: 3

PostPosted: Tue Feb 06, 2007 7:51 pm    Post subject: 3-way calls are faint Reply with quote Back to top

Greetings:

My business recently switched to Vonage. So far, it has been a rough ride.

The current problem is a deal breaker. Unless we can resolve it, we are kicking Vonage to the curb.

We need to be able to roll calls. We have four lines and two four line phones. When we answer a call that needs to be rolled (ie, connected to someone outside of the office, a call which we listen in on) we put the call on hold, open a new line, and call the guy we need to connect to, hitting conference to connect them, then muting our line so we can hear the call but not be heard.

The issues is, while WE can hear both parties just fine, neither party on the call can hear each other very well, usually complaining that they are very faint. This MUST be fixed or we're done.

What can I do to resolve this issue?

Here are my Voip scores:

Speed test statistics
---------------------
Download speed: 730936 bps
Upload speed: 564408 bps
Quality of service: 54 %
Download test type: socket
Upload test type: socket
Maximum download pause: 197 ms
Average download pause: 25 ms
Minimum round trip time to server: 91 ms
Average round trip time to server: 103 ms

Voip test statistics
--------------------
Jitter: you --> server: 6.2 ms
Jitter: server --> you: 8.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 2.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 9
Estimated MOS score: 3.6
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Steve48
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PostPosted: Tue Feb 06, 2007 9:56 pm    Post subject: Reply with quote Back to top

What happens if you simply use the Vonage 3-way calling feature?

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Steve Gray
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trilogyent
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PostPosted: Tue Feb 06, 2007 10:01 pm    Post subject: Reply with quote Back to top

I am not familar with the Vonage 3-way calling feature.
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Tue Feb 06, 2007 10:50 pm    Post subject: Reply with quote Back to top

To use 3-Way Calling you dial your call as you normally would. When you need a third party you simply press flash or your switch hook to get a dial tone. You dial the third party. After they pick up you press flash or your switch hook again - and you're on a 3-way.

http://vonage.com/features.php?feature=3_way_calling
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Steve48
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PostPosted: Tue Feb 06, 2007 11:18 pm    Post subject: Reply with quote Back to top

I should have thought of this, but does it work if the original call is incoming?

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Steve Gray
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trilogyent
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PostPosted: Wed Feb 07, 2007 1:13 pm    Post subject: Reply with quote Back to top

While that 3-way calling feature is nifty, our business still needs to be able to use our multiple lines to roll calls.

Why are my calls faint when connected?
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Steve48
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PostPosted: Wed Feb 07, 2007 7:17 pm    Post subject: Reply with quote Back to top

Are each of the calls OK from your point of view, before you try to connect them? How about after you connect them (from your point of view)?

What kind of Vonage adapters do you have, and how are your 4 lines distributed? If you have more than 1 line on one adapter, does the problem occur when you use lines on the same adapter for the rollover? How about when the lines are on different adapters?

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Steve Gray
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Maaz
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Posts: 170

PostPosted: Wed Feb 07, 2007 11:18 pm    Post subject: Reply with quote Back to top

One thing I've noticed with Vonage: The person talking to the Vonage customer hears the Vonage customer at a lower volume than normal. I have an RTP300; not sure if this is the case with all adapters or not. It's not a huge problem but there is a noticeable difference and often times, it's necessary for the other party to raise the volume on their phone by a notch or two.

So anyway, I think when combining 2 Vonage lines using a phone system, this would make the volume even lower.

By the way, I've found that Vonage's 3-way calling feature works better than using a phone system to conference 2 landlines.

Maaz
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rebus
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PostPosted: Mon Feb 12, 2007 6:10 pm    Post subject: Reply with quote Back to top

This may be an issue with the lower line voltage being supplied by the adapter, vs. the voltage supplied over copper by the telco.

If you can get a tech with a clue at Vonage (sometimes this seems impossible) you can have them increase the line voltage when the phone is off-hook.
 
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