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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Fri Feb 09, 2007 6:07 pm    Post subject: Reply with quote Back to top

I think it's 99.44% sure that it's AllTel's fault.

I think it's 99.99% sure that it's NOT Vonage's fault.

The wiggle room (about half a percent) is that it could be Telcove's fault.

We need to find some non-Vonage numbers in Telcove's switch, and it would be useful to find some working numbers in both 919-769 and one or more of the other Telcove codes (local to Sanford) in my last reply and see how AllTel handles them.

It would further be interesting to carefully determine the actual source of the recording happening in AllTel. This takes an extremely well-trained ear. But is this the same recording you get, for example, if you call a 919-XXX number where XXX is not assigned? That provides more information, but still doesn't give a definitive answer to what the problem is.
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ricks99
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 24, 2007
Posts: 20

PostPosted: Mon Feb 12, 2007 2:00 pm    Post subject: Reply with quote Back to top

The saga continues....

Vonage now reports that they're aware of the problem and have confirmed it. However, they're unable to give me an ETA on a fix and seem to imply that the problem is with Windstream/Alltel.

I contacted the NC Public Utilities Commission. Howver, they do not regulate Vonage and there was little they could do (since I'm not an Alltel/Windstream customer). They're only suggestion was to have all my Alltel/Windstream customrs call to complain that they could not call my Vonage phone number.

Next stop... the FCC....
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Cajunnanci
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Joined: Oct 06, 2006
Posts: 9
Location: Katy, Texas

PostPosted: Thu Feb 15, 2007 12:08 am    Post subject: Reply with quote Back to top

ricks99 wrote:
The saga continues....

Vonage now reports that they're aware of the problem and have confirmed it. However, they're unable to give me an ETA on a fix and seem to imply that the problem is with Windstream/Alltel.

I contacted the NC Public Utilities Commission. Howver, they do not regulate Vonage and there was little they could do (since I'm not an Alltel/Windstream customer). They're only suggestion was to have all my Alltel/Windstream customrs call to complain that they could not call my Vonage phone number.

Next stop... the FCC....



Ricks99

If I read right, people who are with your old telephone company can't call you.
I had the same problem when I switched to Vonage. I had to call my old telephone company ( tech support) and explained the problem, it did take a week with me calling every day.( In this case the problem is not with Vonage.)
Another way to get a friend who is still with your old telephone company to call them and tell that they can't reach your number.
The old telephone company needs to get your number out of their database.

Hope this helps.

Nanci
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jcovert
Vonage Forum Master
Vonage Forum Master


Joined: Jan 11, 2007
Posts: 153

PostPosted: Thu Feb 15, 2007 8:24 am    Post subject: Reply with quote Back to top

Nanci,

What a great world it would be if it were that simple.

Why should AllTel even talk to him? He's not their customer. As the original poster reported, customers of AllTel who have called reporting that they cannot call him have been told "tough, we don't connect calls to Vonage."

Quote:
The old telephone company needs to get your number out of their database.


It's not that simple. His number isn't an old AllTel number, in fact, it's not even in an NPA-NXX served by AllTel, so there's no "getting his number out of AllTel's database" here. I'm willing to bet that AllTel customers cannot complete any calls at all to any 919-769 numbers.

This is the age-old "new code" problem, and what has to happen is someone has to figure out how to get through the bureaucracy to the people who can diagnose it. It could be that 919-769 is not in AllTel's switch at all. It could be that it is in the switch, but being sent to the wrong place, or to the right place but with incorrect information. The right people have to be put on the problem, but the problem is reaching the right people.

_________________
Vonage customer since October 2002
digium Certified Asterisk Professional
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ricks99
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 24, 2007
Posts: 20

PostPosted: Sat Feb 24, 2007 6:23 pm    Post subject: Reply with quote Back to top

jcovert wrote:

Why should AllTel even talk to him? He's not their customer.


This is exactly the problem. I called Windstream (Alltel sold their local landlines to Windstream in my area) and was basically told there was nothing they could do for me.

I've had friends call Windstream. They were told that there must be a problem with the physical phone line in their home and it would take a service call to fix (!)

Vonage has now "pushed" me to Level 3 (who I belive handles the routing for Vonage's VOIP?). They are opening a ticket directly with Windstream. Keeping my fingers crossed....

I tried the NC Public Utilities Commission but:
1. They don't regulate Voip
2. They can't take a complaint from a non-customer

My next course of action is to re-activate my old landline (Winstream)... as a customer they have to work for me, right? Actually, my "final" bill is not yet paid, maybe I can use that as leverage....

<SIGH>
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ricks99
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 24, 2007
Posts: 20

PostPosted: Tue Mar 27, 2007 2:42 pm    Post subject: Reply with quote Back to top

I have filed a complaint with the FCC on this issue (reference: 07-W12833960), as it is >STILL< unresolved.

If you are having similar issues (with Windtream or another carrier), please contact me...
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