new set-up help

Posts: 6 · New Forum Member Joined: Feb 05, 2007 Posts: 6

Ordered Vonage f1000, just got it and charged it, sees my router and my neighbors. but wont register to network. When I turn it on sees my router and says registering via (name of router) but thats as far as it will get. Is it possible Vonage never registered my phone serial # so it wont register. I have comcast neighbor has verizon dsl. Same result on both. Any Ideas.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

It is possible that Vonage neglected to register it. You should be able to check on line in your account, and register it if necessary.

Posts: 328 · Vonage Forum Evangelist Joined: Dec 13, 2005 Posts: 328

You can also try a reset:

Go to Menu - MISC - Factory Reset

When it asks you to ehter the code, try just hitting OK (NULL code). If that says Code Error, then try utvonpw (all lower case).

After than, try to connect to your AP and register again. It should pull a configuration from Vonage.

Posts: 6 · New Forum Member Joined: Feb 05, 2007 Posts: 6

Steve48 wrote:

It is possible that Vonage neglected to register it. You should be able to check on line in your account, and register it if necessary.

Thanks for the help,
I dont see the phone or any way to register it in my account. where would I try it to register it in my acount

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

First, in your account, select add ons on the top menu, then select move a number. See if the new phone is registered as a device to which you can move a number. If it isn't, exit from your account and go to Vonage.com. In the window labelled Bought Vonage at a Store, push the activate your device now button.

Posts: 328 · Vonage Forum Evangelist Joined: Dec 13, 2005 Posts: 328

The F1000 is not sold in retail stores so if you bought it, you likely bought it directly from Vonage. This would say that it was already registered with your account when you got it (though you could check on the web to be sure).

I would recommend the reset - as described above - there is nothing to lose as there are no working settings in the phone anyway so you can try it without a problem.

Posts: 6 · New Forum Member Joined: Feb 05, 2007 Posts: 6

howiewifi wrote:

You can also try a reset:

Go to Menu - MISC - Factory Reset

When it asks you to ehter the code, try just hitting OK (NULL code). If that says Code Error, then try utvonpw (all lower case).

After than, try to connect to your AP and register again. It should pull a configuration from Vonage.

It was in my account, Then I tried the factory reset and it worked Very Happy

thanks for the help

Posts: 1 · New Forum Member Joined: Feb 24, 2007 Posts: 1

i had the same problems listed here. the device would connect and i could get and IP etc but wouldn't register. did a factory reset with a pw of null and upon reboot it immediately connected and began downloading settings.