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fisheye
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Joined: Feb 05, 2007
Posts: 4

PostPosted: Mon Feb 05, 2007 5:51 pm    Post subject: RT31P2 Drops Offline Frequently Reply with quote Back to top

I live in the Washington DC area, and have Verizon FIOS. I have two phone lines, one of which I use a lot. Nothing is plugged into the RT31P2 except phone lines, and the adapter is on a UPS. These are my numbers from the speed test:

Speed test statistics
---------------------
Download speed: 5192288 bps
Upload speed: 1863536 bps
Quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum download pause: 48 ms
Average download pause: 2 ms
Minimum round trip time to server: 7 ms
Average round trip time to server: 18 ms

Voip test statistics
--------------------
Jitter: you --> server: 4.9 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 1.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 31
Estimated MOS score: 3.7

I have tried everything I can think of (repower, reset the Vonage router, etc.). I tried downloading firmware from Linksys, but got an error message when I tried to load the .bin file.

Calling tech support was a waste of time. I don't want to buy a new adapter and be back in the same spot a week later. Sound quality is decent, but it goes offline once every day or two. FIOS is super-reliable and consistent so I do not believe that is the problem.
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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Mon Feb 05, 2007 6:30 pm    Post subject: Reply with quote Back to top

About the firmware to begin with, Vonage automatically pushes new firmware out to your device, you cannot just use vanilla Linksys firmware on Vonage adapters.

Now, as for the intermittent loss of dialtone. When you lose dialtone, this means your device cannot connect to the Vonage servers to register. This can be caused by your internal network dropping(ie. Any routers infront of the Vonage adapter), your actual internet connection dropping or changing IP addresses frequently, or finally a bad Vonage adapter(least likely).

The most likely scenario is the internet connection going down for a short period of time causing the adapter to lose dialtone. To test for this you can enable WAN ping on whatever you have as your border router(probably the FIOS provided d-link or actiontec) and run this test: http://www.dslreports.com/smokeping This test will monitor your connection for 24hrs. During this time if you lose dialtone, check the results of this test and it will tell you if that loss of dialtone corresponded with a momentary drop in your internet connection.
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fisheye
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Joined: Feb 05, 2007
Posts: 4

PostPosted: Mon Feb 05, 2007 8:06 pm    Post subject: Reply with quote Back to top

Thanks, I am running the test now. My luck of course, it won't drop off during the test, but I'll keep at it.

I have a conceptual problem though, with the behavior of the Vonage adapter. When it's sitting behind a router, all it sees is the non-changing IP the router gives it. All the other computers on my network are happily surfing, video, whatever. The Vonage box will sit with the phone-lights out and no dial tone indefinitely. Shouldn't it reconnect if everything else is working perfectly? I've tried it both sheltered behind the firewall and also opening the DMZ mode for the Vonage box.

BTW this is my ongoing test for any interested:
http://www.dslreports.com/r3/smokeping.cgi?target=network.e92b171f0ad9102f587a280a0fec3573
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Saber
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Joined: Mar 23, 2005
Posts: 24

PostPosted: Tue Feb 06, 2007 8:48 am    Post subject: Reply with quote Back to top

What version firmware are you at now?
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fisheye
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Joined: Feb 05, 2007
Posts: 4

PostPosted: Tue Feb 06, 2007 8:35 pm    Post subject: Reply with quote Back to top

Firmware Version: 1.30.01 and Voice Version: 3.1.6(LI)
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fisheye
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Posts: 4

PostPosted: Mon Apr 09, 2007 9:32 am    Post subject: Reply with quote Back to top

I wanted to report on how this all came out, and to thank those who posted suggestions. I gave up trying to find a problem with my ISP, and tried replacing the Voip box with a new one. This time I chose a PAP2. Sound quality and reliability instantly became flawless. For some reason, the auto-redial function didn't work initially on my PAP2, but eventually Vonage tech support was able to fix the problem.
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