I have no dial tone, but no problems with internet. This has happened twice today - it was fixed once already, but it's happened again. Here's my info (I have Comcast Broadband, in Chicago):
1. The exact network setup. Mention the make and model number of the devices in your network. -One iMac, Linksys WRT 54G wireless router, C, DLink VTA-VD adapter, Motorola MD7261 5.8ghz digital phone
2. The make and model number of your modem. -DLink VTA-VD adapter
3. The model number of the Power Adapter. DLink VTA-VD adapter
4. The WAN MAC address of your Vonage device. -where do I find this? The Mac ID is 00179AC09C45
5. The light status of your Vonage device. -All lights on and solid
6. Are you able to access the Internet through your Vonage device? -yes
7. Have you connected your phones to the existing home wiring? -yes
Also, first one and now both of my phone handsets have no digital displays. This has corresponded with outages - is it possible that because I didn't buy a phone from Vonage that the system has shorted out the displays? Now I have no Caller ID or phonebook.
Also, first one and now both of my phone handsets have no digital displays. This has corresponded with outages - is it possible that because I didn't buy a phone from Vonage that the system has shorted out the displays? Now I have no Caller ID or phonebook.
No, the Vonage equipment doesn't much care what kind of phone you use. Exception: If the phone is a two line phone, then there are issues with the D-link VTA, and there are potential issues using the VTA with home wiring. Do you have more than one active line on your house wiring, Vonage or otherwise?
It really sounds as if the phone itself may have gone bad. Start by disconnecting from the house wiring and plugging the phone directly into the VTA. If that doesn't work, try to get hold of a simple analog phone and see if that works when plugged directly into the VTA.
Nope, we only have one phone line. Vonage has moved my port 1 settings to port 2, but that still hasn't fixed the problem.
And now I realize that no, my phone isn't hooked up to the house, it's plugged directly into the Vonage adapter.
Any other suggestions? They don't seem to be able to fix this, and our cell reception in our house is awful, which means I have to go outside (in Chicago in winter) to get a decent signal. I've only been a customer for about three months, and I'm already fed up.
Have you tried a different phone? It really sounds like a non-Vonage related telephone failure. I can't imagine how the Vonage adapter could have caused the phone display to go awry.
Thanks - the phone is working again, but the display is lost for good, I fear. They are two separate problems, but it just seemed too coincidental that when each display went dead, it was during a Vonage outage.
Even though it's a pretty new phone (less than a year old), I'm going to see if a battery replacement will help. Wouldn't that just be the kicker???
Thanks for your help. Hopefully I won't have another service outage again soon.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.25 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
