Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Michaelmek Posted:
www.youtube.com/wa
tch?v=BxN_Dup4RkM
...

In The Forum:
Hard Wiring - Installation
Topic:
посыл&
On Nov 22, 2017 at 20:14:20

ElalfZek Posted:
michael kors
backpacks Actress
Rosario Dawson was
recently spotted
greeting
...

In The Forum:
Hard Wiring - Installation
Topic:
michael kors bags 650732700
On Nov 21, 2017 at 05:42:42

ElalfZek Posted:
cheap coach purses
Some sections are
fairly sound,
nevertheless the
general
...

In The Forum:
Hard Wiring - Installation
Topic:
mcm shoulder bag 761727408
On Nov 19, 2017 at 02:16:33

mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
rjh3
New Forum Member
New Forum Member


Joined: Jan 31, 2007
Posts: 3

PostPosted: Wed Jan 31, 2007 11:31 am    Post subject: Ridiculous Mess Reply with quote Back to top

Well, it is safe to say that Vonage is never going to win any JDPower awards. What a group of dolts they have assembled at their customer service departments. Four days before Christmas, my reconditioned RTP-300 died; no lights, no power, nada. I called Vonage and they assured me that they would send a new unit within two business days. So, I waited…, waited…, waited…, and waited. On business day number six, I received an email saying that my order had been shipped via DHL and Vonage was even nice enough to send a tracking number. Unfortunately, the tracking number they provided was non-existent in the DHL system. I had now gone 10 days without a home phone, racked up $40 worth of over-charges on my cell phone due to the holidays and still, no router.

Next, I had the distinct pleasure of wasting another $10 talking to customer service personnel. I spoke with five different people who all spoke English as if they had learned it from watching Bugs-Bunny cartoons. Of course, each person I was transferred to required the same six pieces of information that I had given to the previous person. Finally, I got everything sorted out and was told that it was a mix-up at Vonage, my order had never actually been entered in the system but they would ship the new router the next business day. Two business days later, I got an email with an actual tracking number and received the unit two days after that. Fifteen total days with no home phone.

After I setup the new (refurbished again) router, I called Vonage to see what could be done about my 15 days of no phone. I was told that I would be credited .83 a day for all of my troubles. I told the woman I was speaking to that this was unacceptable and I would need to speak to a manager. After two more transfers, I was finally able to speak to a manager. I explained the situation, what I expected and was told that the best they could do was credit me a month. Fine, $50 worth of overages, no phone for 15 days over the holiday season, I will wash my hands over the entire matter.

It should’ve ended there. Nope. I was credited one month on my bill and three days later, invoiced for 15 days worth of service. I called and was told that my credit was too much and they deducted 15 days for a net credit of $11. Eleven dollars is what they credited me for all the bs they put me through. I was not amused and was informed that a manager would call me that day in the next few hours. Did I get a callback? Nope. Next, they invoiced my account $70 for the refurbished router. I called and asked why I was being debited $70 and was informed that they had not received the defective unit. I explained that I had no information regarding where to ship the defective unit, how to ship it, or how I was to be reimbursed for the shipment. The woman I spoke with stated that an RMA had been issued with my original order (which never existed at Vonage). I explained that as well, but from her tone and repetitive statements, I am certain she suffered from some sort of dementia. I finally got sick of talking with idiots, got all the relevant information and sent the defective router back. I received an email saying that Vonage had received the unit four days ago, but as of yet there has been no credit to my bank account.

As if this wasn’t enough indignation, the new router (refurb) will not pass caller ID to the phones. I have reset, uninstalled, reinstalled, switched phones, unplugged phones, units, blah blah blah. I fear that if I had to speak to one more moronic imbecile at Vonage over this entire dilemma, I may snap and well…. Who knows?

Long and the short of it- this is the worst customer serviced based operation I have ever had the displeasure of doing business with. The people are rude, deceptive, repetitive, and well, stupid to be blunt. I am going to drop Vonage and switch to a local cable-providers phone service as that I am utterly and completely disgusted that a company would conduct business in such a manner.
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Jan 31, 2007 1:59 pm    Post subject: should have bought one Reply with quote Back to top

It might have been easier to have gone out and bought one of the Vonage adapters in the store.

Vonage, like any other service is not responsible for you having to pay extra on your cell phone. If you had a land line and for some reason the phone service was interrupted you are SOL. I do believe Vonage is responsible for a credit for the days that you were without Vonage service.

Always when dealing with any customer service, get a tracking number.
View user's profile Send private message
rjh3
New Forum Member
New Forum Member


Joined: Jan 31, 2007
Posts: 3

PostPosted: Wed Jan 31, 2007 2:38 pm    Post subject: Yeah, right.... Reply with quote Back to top

You fail to see the point. Go out and buy one? That is absurd. That would be like if you had a car under warranty and the engine died, the customer purchasing a new engine on his own. And FYI, I asked if I could go purchase one at BestBuy due to the holiday season and Vonage would reimburse and the answer was no.

As for land line.. I've had a land line for 20+ years and I'm here to tell you, during that time cummulatively, I've not had 15 total days of outage. Vonage Customer Service does not provide tracking numbers independently, they are "assigned automatically when the order is placed" to quote the customer service agent.

Nice try tho-
View user's profile Send private message
roscopco
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 08, 2006
Posts: 1326

PostPosted: Wed Jan 31, 2007 3:07 pm    Post subject: buy and return Reply with quote Back to top

What I failed to say was you could have bought a device and once you got yours from Vonage, you could have returned it to the store, unethical maybe, but you would have had phone service.

When I have talked to customer service I had been given a reference number, so if I had to call back they knew what I was referring to.

Why are you buying refurbished goods in the first place? When I signed up with Vonage I got a Motorola device worth about $140 at no charge.
View user's profile Send private message
rjh3
New Forum Member
New Forum Member


Joined: Jan 31, 2007
Posts: 3

PostPosted: Wed Jan 31, 2007 5:21 pm    Post subject: That's the issue... Reply with quote Back to top

I suppose that was an option, but I think just about all electronics are once it is opened, you bought it- exchanges only; that would have been pointless.

I have no idea why Vonage is sending me refurbished units. I guess to save the bottom line. That is my entire issue- they have handled this entire situation like I would expect a pawn shop to operate.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.23 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum