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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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amatricia
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Joined: Jan 26, 2007
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PostPosted: Fri Jan 26, 2007 4:14 pm    Post subject: Number ported from Vonage without my authorization - ? Reply with quote Back to top

Has anyone ever had their number ported from Vonage without their knowledge and without their authorization? Vonage reps tell me this has happened to my number - I only discovered this by talking to advanced tech support after a day of not receiving calls. At the moment I'm frustrated, angry, and confused and am looking for any help I can get, as the reps I've talked to can only say the engineers are "working on it." They say Verizon has the number. I've never been a Verizon landline customer - in fact, the number is my original landline that I've had for 14+ years and acquired long before Verizon existed. It ported without a problem from Sprint over a year ago. At first, Vonage service was very spotty and I tried porting to Earthlink's service after three bad months. However, that service turned out not to support Macs and after much effort I was able to return the number to Vonage. To be fair the reps at that time were very helpful and my initial problems with the service seemed to be resolved. But now this. Can anyone help me understand what's going on and suggest how to proceed?
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miatch
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Joined: Nov 28, 2006
Posts: 23

PostPosted: Tue Jan 30, 2007 5:58 pm    Post subject: port out Reply with quote Back to top

so your saying your number is being ported OUT of Vonage without your knowledge? if yes, its possible for your number to be ported out from Vonage w/o your knowledge OR w/o the knowledge of Vonage itself. its what you call slamming of numbers or freezing. even if your number is currently registered to Vonage, there is a possibility that "slamming/freezing" is enabled in your phone number. this feature prevents other phone/voip companies to easily get your number and pirate it. so you're number is being slammed back to your old carrier, hence your unable to receive calls because your number is registered to two different rate center. what you need to do is call Vonage and ask them for a purchase order number so that, if incase, other carrier bills you for using the service, you can give them that Purchase order number as proof that Vonage already bought your number Smile
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downsouth
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Joined: Jan 02, 2008
Posts: 9

PostPosted: Thu Jan 24, 2008 4:03 pm    Post subject: Reply with quote Back to top

Probably similar to what happened to me, the Vonage reps were clueless. Level 3 took my number out of Vonage's switch on accident.
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bigbyte777
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Joined: Jan 19, 2008
Posts: 7

PostPosted: Fri Jan 25, 2008 9:12 pm    Post subject: Its almost impossible to happen Reply with quote Back to top

These days, its almost impossible for that to happen. But nevertheless, it can be done. It is totally illegal and if Verizon did do it illegally they can fix it quickly. Call the Winback department at Verizon. They may be able to help you. The only problem is, you will have trouble getting through since your number is not in their system. While Verizon is a horrible company, there are some nice people in Winback. You might add you are thinking of switching to Verizon. Unfortunately they may not be there on Saturday. Keep saying agent agent to get you throught the audio response mess.

As far as Vonage is concerned in this case even calling the Executive Response team at Vonage may not help. Vonage uses a third party to port the number and there isn't much ability in all of Vonage to connect with the third party. They supposedly only have email contact. Is it true? who knows...

The Vonage LNP department generally doesn't have a clue either. And because the regular CSRs and the LNP department don't use the same computer system, what you request of LNP gets lost if you call a regular CSR and vice versa. Tech support may use their own system as well. Just keep reminding whoever you talk to where to look for previous info.

Geeez, I forget, the Executive Response Team doesn't work on weekends and the magic phone number, that doesn't get results until Monday either. The only chance you have is a Holmdel Supervisor. If you reach the Phillipines, don't even bother. Even the supervisors in the Phillipines are not trained to think.
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