Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
darrenj191
New Forum Member
New Forum Member


Joined: Oct 25, 2004
Posts: 6

PostPosted: Tue Oct 26, 2004 11:27 am    Post subject: EXTREMELY Poor Sound Quality (Choppy) Reply with quote Back to top

I have been dwelling over this problem all weekend. I have just been testing my phone quality and have come to this observation.

I have 2 Vonage customer friends. One guy the quality is extremely poor on both sides. I can barely hear him. He can barely hear me. He has 2 Vonage friends. He says everything is clear on both sides when he calls both of them.

My other friend, the quality is much better but can hear little choppy noise. He hears me perfectly.

When I call a phone company (Verizon) person, I thought it was perfect. I hear him perfectly but he says he hears me extremely distorted.

I have tried putting a new Linksys box that Vonage sent me on the outside of my firewall and called these people, same thing.

I put the origional Motorola box outside and inside my firewall, exactly the same thing.

I opened all the ports as instructed on the Vonage website, same thing.

I have a brand new 5.8 GHz Panasonic cordless phone. I tried 2 different phones. Same thing.

I just purchased a new router too. My speed tests are 2.9MB download and 256k upload. Much better with the new router. Same thing.

I have brand new Ethernet wiring. Disconnected the rest of my network. Same poor quality.

I have an RCA cable modem. I went out today and bought a new Motorola cable modem, called Comcast and switched the MAC address. Same thing.

I am extremely frustrated with the poor quality of sound from Vonage. My cell phone sounds 200% better than Vonage.

I am a network administrator for a company and know how this works. I have firmware upgraded on all my hardware.

I called Comcast and they tested my line, excellent signal, no packet loss.

One last observation, I am currently waiting for my phone number transfer. When people call my number from Vonage it gets forwarded to my Virtual Vonage number. Is there a possibility that if it gets bounced to my virtual number that it could cause a degradation in quality?

Another thing that stinks is since my number transfer is in limbo (3 months and counting) I am afraid that I will not be able to put it back with Verizon. I should have never left.

Any ideas?

Thanks

Darren
View user's profile Send private message
darrenj191
New Forum Member
New Forum Member


Joined: Oct 25, 2004
Posts: 6

PostPosted: Thu Nov 04, 2004 10:40 pm    Post subject: Finally fixed! Reply with quote Back to top

Replaced motorola with NEW Linksys wireless 54g Vonage unit at Best Buy. Fixed my problem.

Dont know why but must have some new technology implemented into the new unit.

Hopefully Vonage will reimburse me for the unit and for my time and effort.
View user's profile Send private message
darrenj191
New Forum Member
New Forum Member


Joined: Oct 25, 2004
Posts: 6

PostPosted: Wed Nov 10, 2004 10:29 pm    Post subject: One Last solution Reply with quote Back to top

The Linksys/Vonage router worked great with one problem. I VPN into my home server and could not find a way to VPN into my VPN server at home. Linksys worked with me for 2 hours, we tried everything. They told me that Vonage has full control of that box and must be blocking some ports on it. 1723 was open. Terminal Services worked fine 3389.

Anyway, I have found my final solution. I bought the WRT54G Linksys wireless 54g router, upgraded the firmware with QOS. Got the Linksys/Vonage PAP2 unit, configed that with a static IP address. Pointed the QOS on the router to the Vonage port with 250k. Everything is back to being perfect.

I found 2 ways to get perfect quality out of Vonage.

Best Buy is selling the PAP2 for $60 with $50 rebate, $10 bucks, cant beat that.

QOS is definitely the way to go. I have spent so many hours on this thing that my wife is ready to leave me Smile Just kidding.

I can now VPN into my server flawlessly and everything is great.

I was probably about 24 hours from just giving up on this Vonage thing. I am back to being happy.

Peace out.
View user's profile Send private message
Coke
New Forum Member
New Forum Member


Joined: Nov 14, 2004
Posts: 3

PostPosted: Sun Nov 14, 2004 8:04 pm    Post subject: Thank you Reply with quote Back to top

After scouring these forums I would like to post that I just signed up service and the product they now ship is the Linksys RT31P2 Device.
View user's profile Send private message
catsfive
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 17, 2004
Posts: 10

PostPosted: Tue Nov 16, 2004 11:37 pm    Post subject: Same thing here Reply with quote Back to top

I am in Canada and up here we have the same problem with my line. Some of my friends can't call me from their cells, and naturally, Vonage insists that I call the carriers involved. So I did. We went through some MAJOR log files and lots of other stuff, made calls at specified times so they could trace the calls, etc., and Fido couldn't find anything wrong. Vonage still insists it's not their problem.

Obviously, we're still getting out money's worth, but JUST that amount. Using Vonage sure cuts on my long distance bills, but once I am more on my feet after all the expenses of moving up here, I'm going to go back to my $150/month phone bills. The money you save comes out of the customer in other ways that eventually I'm going to find totally unacceptable.

C5
View user's profile Send private message
craigf
New Forum Member
New Forum Member


Joined: Nov 22, 2004
Posts: 6

PostPosted: Mon Nov 22, 2004 4:26 pm    Post subject: Re: One Last solution Reply with quote Back to top

darrenj191 wrote:
The Linksys/Vonage router worked great with one problem. I VPN into my home server and could not find a way to VPN into my VPN server at home. Linksys worked with me for 2 hours, we tried everything. They told me that Vonage has full control of that box and must be blocking some ports on it. 1723 was open. Terminal Services worked fine 3389.

Anyway, I have found my final solution. I bought the WRT54G Linksys wireless 54g router, upgraded the firmware with QOS. Got the Linksys/Vonage PAP2 unit, configed that with a static IP address. Pointed the QOS on the router to the Vonage port with 250k. Everything is back to being perfect.

I found 2 ways to get perfect quality out of Vonage.

Best Buy is selling the PAP2 for $60 with $50 rebate, $10 bucks, cant beat that.

QOS is definitely the way to go. I have spent so many hours on this thing that my wife is ready to leave me Smile Just kidding.

I can now VPN into my server flawlessly and everything is great.

I was probably about 24 hours from just giving up on this Vonage thing. I am back to being happy.

Peace out.


Were you trying to use PPTP through the Linksys router? I tried getting that to work, and it simply won't work through a Linksys. I had to get a Netgear to allow PPTP to passthrough.

I am having call Quality issues also. I have a Netgear WGR614v4 as my "backbone" with the Linksys RT3P2 connected to that. For the first 25 days, our call quality was great. Then it went downhill. I'm getting aggrevated. 3 phone calls today to my wife and I'm about to pull my hair out!

Craig
View user's profile Send private message
darrenj191
New Forum Member
New Forum Member


Joined: Oct 25, 2004
Posts: 6

PostPosted: Mon Nov 22, 2004 6:32 pm    Post subject: Reply with quote Back to top

Yes I am using PPTP. I use it to VPN into my server at home. If I understand correctly, you are using the Netgear as your main router. You need to open port 1723 to allow VPN connectivity.

If you are using the RT3P2 as your main router (connected directly to the cable modem) then you WILL NOT be able to VPN into your server. Vonage must be blocking that incoming port. It didnt work with the new wireless Vonage router too (I forget the model number). There must be a reason for it but Vonage could not tell me why. I had Linksys tech support on the phone for 2 hours and nothing. They told me it must be Vonage.

As I said in my previous posts, buy new equipment. It isnt that costly now with sales. It will relieve lots of frustration. Trust me, I have been thru everything with this thing. The new Linksys router Wireless (WRT54G) without Vonage built in has QOS (Quality of Service). This will push more bandwidth to one of your ports (PAP2).

I had so much trouble with static before I did this.

I can VPN (1723) and Terminal Service (3389) into my server with out problems.

The PAP2 is made to be inside my firewall.

Been crystal clear since I made the switch.

Hope I answered your question.

I know your frustration.

Bill
View user's profile Send private message
darrenj191
New Forum Member
New Forum Member


Joined: Oct 25, 2004
Posts: 6

PostPosted: Mon Nov 22, 2004 6:35 pm    Post subject: Reply with quote Back to top

BTW, the Linksys WRT54G needs the latest firmware to include QOS.
View user's profile Send private message
craigf
New Forum Member
New Forum Member


Joined: Nov 22, 2004
Posts: 6

PostPosted: Mon Nov 22, 2004 6:46 pm    Post subject: Reply with quote Back to top

Actually, I had a really old Linksys BEFW11S4 or something, that wouldn't pass incoming PPTP traffic. Also, the Linksys Wireless VPN device (don't get me started on that) wouldn't pass PPTP either, so it's not just a Vonage thing.

At least it sounds like they got the firmware right on the new 54G router.
View user's profile Send private message
matgreig
New Forum Member
New Forum Member


Joined: Dec 15, 2004
Posts: 2

PostPosted: Wed Dec 15, 2004 2:40 pm    Post subject: Reply with quote Back to top

Darren - ? for you when you said:

"If you are using the RT3P2 as your main router (connected directly to the cable modem) then you WILL NOT be able to VPN into your server. Vonage must be blocking that incoming port. It didnt work with the new wireless Vonage router too (I forget the model number). There must be a reason for it but Vonage could not tell me why. I had Linksys tech support on the phone for 2 hours and nothing. They told me it must be Vonage."

Did you try to put the server into the DMZ? Yes, I realize that you then have no protection from the Internet, but I'm curious to know you could then VPN into the server. What I'm specifically after, is when a node is placed into the DMZ on the RT3P2 Linksys device that Vonage includes when you sign up for their service, does it truly forward all traffic to that device or are there limitations imposed on a node in the DMZ - specifically, if the RT3P2 is blocking ports (such that a VPN connection will not work) are those ports still blocked for nodes in the DMZ??
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New kendrage4
New Today 4
Yesterday 10
Total 99061

Who Is On Site
Visitors 72
Members 0
Total 72


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.84
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 376 Pages In The Last 60 Seconds
The Vonage VoIP Forum