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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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daleastar
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Joined: Jan 12, 2005
Posts: 6

PostPosted: Fri Jan 28, 2005 1:45 pm    Post subject: Reply with quote Back to top

JS:

You know it's sad these days how willingly companies will tell their customers to "F - off" and use such awful language.

Your language is despicable and I and others are going to try to find your supervior to tell him or her, not that they care either.

Just another way our nation goes down the tubes.

Your posting should be posted in ALL places on internet forums so people know ahead of time that if they have a problem, you reps are their to tell us all we are idiots and to "f-off."
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Jan 28, 2005 6:50 pm    Post subject: Re: EXTREMELY Poor Sound Quality (Choppy) Reply with quote Back to top

darrenj191 wrote:
Another thing that stinks is since my number transfer is in limbo (3 months and counting) I am afraid that I will not be able to put it back with Verizon. I should have never left.

The good news is, you still have the opportunity to cancel the LNP before the porting is complete. Telephone Vonage support before it's too late, if you want to keep your number on the POTS service.

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Jan 28, 2005 8:15 pm    Post subject: Reply with quote Back to top

JScott wrote:
and you KNOW you aren't going ANY DAMN PLACE.

In business, the kiss of death is believing you have your customers by the short hairs. It's a dangerous assumption, and one that over time has always been proven wrong. Ma Bell thought that way, and look where it got her. A few decades ago American electronics manufacturers thought that way, then were spanked by the Japanese. Ford, Chrysler, and GM also thought that way until fuel efficient foreign imports took the country by storm during the energy crisis in the 70s.

And GOD FORBID Vonage should take such an attitude, given that Voip providers are popping up faster than weeds after a summer rain. Of ANY business on earth, the LAST company that should be taking a "you aren't going any damned place" attitude is one that is founded on an Internet technology.

You are visibly representing yourself in this forum as a Vonage employee. Before I lower the boom, let me first say that I, and many others, greatly appreciate the informative contributions you have made in this form.

But as you pointed out, when you are in front of customers you ARE Vonage. With that said, given the tone of your post in the capacity of, and representing yourself as, a Vonage representative, if I were Jeffrey Citron you would be fired and held up as an example of behavior that is not tolerated under any circumstances.

I'm not calling for your beheading... just pointing out that you've left yourself wide open for some real unpleasantness if any Vonage executives are lurking here.

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Fri Jan 28, 2005 9:06 pm    Post subject: Reply with quote Back to top

JScott wrote:
"If I knew I was gonna have this problem I never would have left Verizon (or SBC, Quest, MCI, etc.)" Give me a f****n break with that bulls***t.

It's easy to look at it that way when you're an insider. What's hard is looking at it through the eyes of your customers. The average Gomer doesn't have a clue. These are the same people who hook up a DSL or cable connection directly to their computer's NIC with Windows file sharing wide open, no firewall of any kind, don't think twice about opening any stray email virus that crawls down the pipe, they think "remove me" links in spam really work, and are easy prey for phishing scams.

You can't swing a dead cat without hitting advertising-- banner ads, TV ads-- proclaiming Vonage as "the broadband phone company". Not a supplement to your existing phone service with the telco, but the broadband PHONE COMPANY. Calling yourselves a Phone Company raises expectations far higher than if you claimed to be "a service for saving some money on long distance." NOWHERE does Vonage propaganda say, "If you expect uninterrupted service, don't cancel your POTS line because it's not a matter of if you'll need it, but when."

So don't expect people to instinctively know about static, choppy or dropped calls, poor fax reliability, or that their less than optimal internet service will deliver phone service reliability more on par with a CB radio, when we as Americans have come to associate the words Phone Company with a service that never, ever fails.

 
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DarKev
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Joined: Jan 25, 2005
Posts: 336
Location: Gatineau, QC

PostPosted: Fri Jan 28, 2005 10:02 pm    Post subject: Customer Service Reply with quote Back to top

It is not good for business to broadcast conversations that took place between you and another customer. Yes, we all know that the technology is new, but there is nothing on the Vonage website stating that there will be problems with the sound. In fact, the website had literature on there at one point stating that the quality was high and just as good as an old fashioned telephone line. It was all positive, which of course, lures customers in by raising their expectations. Now that I've seen the attitude with your display of how Vonage thinks of their customers behind the scenes, it does not surprise me as to why people are saying there are problems with Vonage customer service. It's really a managerial problem. The people on the call centre lines should be trained to deal with situations, and need constant supervision so that their attitude does not become sour. Remember that it is your customers who are paying your salary. You cannot curse and swear to our faces when it is our money. Sure we are saving, but if I wanted to buy a hot piece of pizza and paid $4.00 for a hot slice, and had the option to buy another piece of pizza for $2.00 (but that slice was cold), I would rather pay the $4.00 and get a hot slice of pizza. Understand? Don't sell me pizza for $2.00 telling me that it is hot, only to find out that it is ice cold. You cannot jilt your customer and then have the attitude, "We can do whatever we f***ing want because you are getting a deal!" That's stinking thinking.

I called Vonage tech support a couple of days ago, and when the customer service rep answered, she was laughing and carrying on a conversation with someone sitting beside her. I listened for 20 seconds while she was talking, laughing and giggling. Finally she said, "Can I help you?" She was smacking gum in my ear. I explained my problem to her, the whole time listening to "smack smack smack smack". I felt like I was calling a junior high school and was speaking to one of the kids on a cell phone having a recess break on the playground. After explaining my situation, she said she couldn't help me and transferred me to someone else and I waited on hold for 45 minutes listening to the same recorded advertisements over and over until I thought I was going insane. Fortunately, I don't have need to call Customer Service very often. I think it was my 3rd time and I've been with Vonage for almost a year now.

Companies go out of business all of the time, and it is almost always over bad customer service, which leads to a bad reputation. Please do not post any further hostile emails representing Vonage. This is extremely harmful to your business. It's only common sense that people are not going to appreciate a Vonage employee speaking about their customers like that.

The intent of my mailing is not to make you more hostile. My intent is to try to explain to you how we, as customers, feel. I think Vonage would be such a super company because they are very innovative, reasonably priced, and offer a wide variety of telephone features. The only real problem is Vonage is the customer service, and the only way that is going to change is if the people manning the phone lines somehow change their attitude towards their customers. Cool
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