Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
DMS1
Full Forum Member
Full Forum Member


Joined: Mar 21, 2006
Posts: 72

PostPosted: Tue Jan 23, 2007 8:00 pm    Post subject: Reply with quote Back to top

xcrunxc wrote:
And for the record if you try and do a chargeback and you actually used the service Vonage can and will dispute the chargeback and your bank will not refund you the money. If you block future charges and keep your Vonage account open it will just be termed for non payment and any existing balance will go to collections and make a nice hit on your credit report. Just so you know.

Not to mention the fact that a chargeback which the vendor sucessfully disputes is noted on your credit report too. It may not affect your credit score, but it could deter card issuers.
View user's profile Send private message
usa_chris
New Forum Member
New Forum Member


Joined: Jan 23, 2007
Posts: 6

PostPosted: Tue Jan 23, 2007 11:49 pm    Post subject: Your right Reply with quote Back to top

Hi,
No need to be rude. I have lived in the UK for 30yrs. I have NEVER HEARD of NGN. Never! Surely thats simple enough to understand.

Thats almost as daft as asking if anyone understand what the Routing transit number on their bank account is. Everyone knows there is one but how many people know the breakdown. I do but I'm in that job.Just because you understand it is obvious for you, not everyone else.

Also the number I have called is not one that is listed in the above as a NGN number!

How on earth is a regular customer supposed to know 1 etc is a landland number I never knew that and where does it say only 1 etc are free. I've even looked where does it say that?

All I'm thinking and hearing here is/are Vonage employees? Sorry if you come across like that but it does sounds that way. Why not learn from this and perhaps make things clearer on the site. If I was on the receiving end of this complaint I would think. This guys sounds reasonable, he is trying to make a point and perhaps it ISN'T clear to the average consumer in the street.

Sorry I don't know everything about everything. Do I have to do a wikipedia on everything I do in life before I proceed. Sorry but that is a total joke!

If I'm told all calls are free except the ones listed then I assume ALL calls are free unless they are listed. It is not listed SO I assume they are free. Perhaps I'm TOO trusting that people selling me this actually know their product and are telling me the truth!

So...
I was told I had to pay the charges as apparently NGN numbers are not free. WHERE does its say that AND what is NGN. I have phoned friends and family no one has heard of NGN. My brothers work at Vodafone and Orange and they do not know what NGN is.

In short.

1) I was told one thing and which is not totally true.
2) No one in my family/friends know what NGN is
3) My friends and family do not know whether their number is NGN
4) I don't do a wikepedia on everything in life. I'm not as sad as some people who state I should do that on this posting. How impracticial and get a life to be honest.
5) I don't see where they have stated for the number I dialed I should be charged 51c a minute. I do have and email stating all charges are free to the UK with the exception of the ones listed!

Yes a lesson learned the hard way and an ex-customer (soon to be) of Vonage.

All I keep hearing is THE CUSTOMER IS ALWAYS WRONG, FIND A WAY TO PROVE IT.
View user's profile Send private message
usa_chris
New Forum Member
New Forum Member


Joined: Jan 23, 2007
Posts: 6

PostPosted: Tue Jan 23, 2007 11:57 pm    Post subject: missed this bit Reply with quote Back to top

sorry, the last part was...

when I pointed out my number wasn't not on the list provided as you guys have pointed out I assumed they were free. The Vonage customer service pointed me into the direction of the terms and conditions. Good luck trying to understand that.

Honestly though, the guy said they can charge for anything not listed if it is seen as a NGN provided number.

How on earth as a consumer as I'm supposed to know that? Be serious thats a joke.

I look at the list, its not listed therefore I assume its free. I don't search the internet for every number I'm about to dial to determine its NGN and then call Vonage to check the rate before I dail.
View user's profile Send private message
xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Jan 24, 2007 12:34 am    Post subject: Reply with quote Back to top

I am pretty sure no one in this thread is a Vonage employee to start with. Some of us may work in the telecom industry and all of us use Vonage but that doesn't mean we work for Vonage. You never provided us with the exchange that you were calling for us to tell you why that is considered an NGN number, so going on that one would assume you dialed a number listed as an NGN number(What is the exchange by the way?) I looked through that listing that I posted earlier and I can't see how you can be calling a valid UK number and not have it fall under one of the categories listed there.

I personally was not trying to be rude but you came here giving us very little information and immediately blaming Vonage for something that seemed to be a lack of information on the product you are using so you can see where our responses were coming from.

As for "The customer is always wrong", that is something you should not be hearing from Vonage and they should have a better reason for you. As for here, again this is an independent site none of us work for or represent Vonage in any way and if you are wrong, or I believe you are I don't see any reason to not tell you so.

Finally, (again) what is the exchange that you are calling?
View user's profile Send private message
bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Wed Jan 24, 2007 12:15 pm    Post subject: Reply with quote Back to top

And this thread is not on the UK board why?

For most people in the USA this is not an issue.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
View user's profile Send private message
DMS1
Full Forum Member
Full Forum Member


Joined: Mar 21, 2006
Posts: 72

PostPosted: Wed Jan 24, 2007 12:22 pm    Post subject: Reply with quote Back to top

bg4 wrote:
And this thread is not on the UK board why?

For most people in the USA this is not an issue.

Because this thread is related to calling the UK from the USA. The UK board is primarily for people in the UK with Vonage UK service.
View user's profile Send private message
bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Wed Jan 24, 2007 12:31 pm    Post subject: Reply with quote Back to top

[deleted]

sorry for any posts in this thread


Last edited by bg4 on Wed Jan 24, 2007 12:40 pm; edited 3 times in total
View user's profile Send private message
DMS1
Full Forum Member
Full Forum Member


Joined: Mar 21, 2006
Posts: 72

PostPosted: Wed Jan 24, 2007 12:33 pm    Post subject: Reply with quote Back to top

bg4 wrote:
I would disagree - read the posts - USA_Chris who is the OP s ates in another post that he has lived in the UK for 30 years.

The full text of the paragraph that you refer to reads: "I have lived in the UK for 30yrs and I have never heard of NGN. I have just moved to the USA last August so I phone my family back home a reasonable amount.".
View user's profile Send private message
vts1cbu
New Forum Member
New Forum Member


Joined: Apr 18, 2007
Posts: 8

PostPosted: Thu Apr 26, 2007 4:03 am    Post subject: Reply with quote Back to top

one of the reasons why the CS people gives u incorrect details is that u also give them incorrect info. and sometimes u direct ur anger to them. they're just working for the company to have a living (a sad state that is working for a company u despise) and do not know everything that's going on with it.

if ur calling one of these ppl, just be nice for them to be nice to u too. just dont go ballistic on a single error they will make.

they're just human... and dont have supernatural powers that can solve all ur problems in a blink.


just my two cents...
View user's profile Send private message
tglea
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 22, 2006
Posts: 433
Location: Nebraska

PostPosted: Thu Apr 26, 2007 10:26 am    Post subject: Reply with quote Back to top

I feel a little sympathy for usa chris. Not really about the customer service issue, but about his feelings that you can't find or possibly know the type of phone you are calling every time you dial internationally. This thread is supposed to be about customer service but it looks more along the lines of international calling. I brought this point up before in another thread but this looks like a good place to bring it up again. My point is quite simple. Vonage could easily include a tool on their website where a person could input a international number and instantly get the rate that one would be charged to dial that exact number. Just like the tool they have to check to see if you can keep your number before you switch. If I can see the charge in my online acct. as soon as my international call is completed, then how difficult could it be to use the same database to let me check the price before I dial? But, in my opinion, they don't because they probably can count on a certain number of dialing mistakes which in turn means more money for Vonage every month. And unfortunately, as is the case for usa chris, if you dial the number and make the call then you should have to pay for it. Look, international dialing can be a little tricky and confusing, specially for someone who just makes an occasional call. Vonage could easily help their customers avoid the confusion and headaches before they actually dial, but they don't.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New dennisho11
New Today 0
Yesterday 9
Total 98995

Who Is On Site
Visitors 100
Members 0
Total 100


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.81 Seconds and 508 Pages In The Last 60 Seconds
The Vonage VoIP Forum