problem with wireless access point

Posts: 5 · New Forum Member Joined: Oct 26, 2004 Posts: 5

We recently moved to Vonage Voip service and were very pleased with the results initially. Everything seemed to work fine. However, whenever we connect our wireless access point, the quality of our Internet connection degrades to the point where it is little more than the equivalent of dial-up - and of course our phone quality is horrible at that point. Also, running bittorrent P2P, while not eating up too much bandwidth (15-20k tops) crushes the quality of our phone service too. Unplugging the wireless, then power cycling everything as the Vonage manual says restores both our wired Internet connections as well as the quality of our phone service.

The manual says that if the WAP is too close to the Voip adapter, we could have trouble. So I tried moving it into a different room (about 12-15 feet away), but that didn't help at all. My connection chain works as instructed from in the manual: Motorola Surfboard Cable modem (3000/256) to Motorola VT-1005V to Netgear wired RP-614 to PCs/Linksys WAP-11 (the WAP-11 isn't a router, it is just a bridge).

How do I make this work properly? What works well for others?

Here is a listing of my equipment:

- Motorola VT-1005V (from Vonage)
- Netgear wired router RP-614
- Linksys WAP-11
- just purchased a Linksys WRT-54G to see if that would help, but it didn't seem to

Posts: 4 · New Forum Member Joined: Oct 29, 2004 Posts: 4

Here are some troubleshooting tips, hope they help:

1. Disconnect all other computers so that all you have are the cable modem, Voip box and Router. This will conclusively determine if the computers and their programs have anything to do with the problem.

2. Try fiddling with the security settings on the WAP to make sure that no one other than you has access to the WAP, for all you know your neightbor's computer is catching your WAP signal and overloading the bandwidth

Good Luck

Posts: 5 · New Forum Member Joined: Oct 26, 2004 Posts: 5

I found out what my problem was, and it didn't have anything to to with wireless per se.

One of the machines that connects wirelessly was running several sessions of bittorrent. None of these sessions consumed very much upstream bandwidth, but apparently the number of connections they created, albeit slow ones, was crushing the VT1005V. So long as I don't run bittorrent, on any machine as a matter of fact (as I said, wireless wasn't the root cause), I'm fine.

So now I have to look into how to put my Linksys WRT-54G with traffic shaping up front instead of the VT1005V.

Posts: 71 · Full Forum Member Joined: Mar 09, 2004 Posts: 71

if you have a router, put the Motorola VT-1005V BEHIND it. the Motorola VT-1005V eats up internet connections big time.

chaos40 wrote:

We recently moved to Vonage Voip service and were very pleased with the results initially. Everything seemed to work fine. However, whenever we connect our wireless access point, the quality of our Internet connection degrades to the point where it is little more than the equivalent of dial-up - and of course our phone quality is horrible at that point. Also, running bittorrent P2P, while not eating up too much bandwidth (15-20k tops) crushes the quality of our phone service too. Unplugging the wireless, then power cycling everything as the Vonage manual says restores both our wired Internet connections as well as the quality of our phone service.

The manual says that if the WAP is too close to the Voip adapter, we could have trouble. So I tried moving it into a different room (about 12-15 feet away), but that didn't help at all. My connection chain works as instructed from in the manual: Motorola Surfboard Cable modem (3000/256) to Motorola VT-1005V to Netgear wired RP-614 to PCs/Linksys WAP-11 (the WAP-11 isn't a router, it is just a bridge).

How do I make this work properly? What works well for others?

Here is a listing of my equipment:

- Motorola VT-1005V (from Vonage)
- Netgear wired router RP-614
- Linksys WAP-11
- just purchased a Linksys WRT-54G to see if that would help, but it didn't seem to

Posts: 5 · New Forum Member Joined: Oct 26, 2004 Posts: 5

I finally did just that. I have the Linksys WRT54G right behind my Motorola Surfboard cable modem. And behind the Linksys is the VT-1005V. I have use the traffic prioritization and port forwarding sections of the router's configuration to ensure that the VT1005V gets #1 priority for traffic and that it can recieve bios updates from Vonage as needed. Seems to be working GREAT!

Smile

MikesF271974 wrote:

if you have a router, put the Motorola VT-1005V BEHIND it. the Motorola VT-1005V eats up internet connections big time.

chaos40 wrote:

We recently moved to Vonage Voip service and were very pleased with the results initially. Everything seemed to work fine. However, whenever we connect our wireless access point, the quality of our Internet connection degrades to the point where it is little more than the equivalent of dial-up - and of course our phone quality is horrible at that point. Also, running bittorrent P2P, while not eating up too much bandwidth (15-20k tops) crushes the quality of our phone service too. Unplugging the wireless, then power cycling everything as the Vonage manual says restores both our wired Internet connections as well as the quality of our phone service.

The manual says that if the WAP is too close to the Voip adapter, we could have trouble. So I tried moving it into a different room (about 12-15 feet away), but that didn't help at all. My connection chain works as instructed from in the manual: Motorola Surfboard Cable modem (3000/256) to Motorola VT-1005V to Netgear wired RP-614 to PCs/Linksys WAP-11 (the WAP-11 isn't a router, it is just a bridge).

How do I make this work properly? What works well for others?

Here is a listing of my equipment:

- Motorola VT-1005V (from Vonage)
- Netgear wired router RP-614
- Linksys WAP-11
- just purchased a Linksys WRT-54G to see if that would help, but it didn't seem to