Incoming call ringer "stutters"

Posts: 1 · New Forum Member Joined: Sep 25, 2005 Posts: 1

Occasionally when I get an incoming call the phone would ring, but the ringer would "stutter", i.e. it sounds like the ringing sound breaks up.

There is nothing wrong with the line quality when I do answer the call, i.e. audio quality is fine.

Internet connection is RoadRunner Extreme (10Mb/1Mb) cable in SoCal.
Cable modem is connected to a Netgear WPNT834 router/ap.
PAP2 is connected to the WPNT834 lan side.
PAP2 is connected to a Motorola 5.4GHz wireless phone base station.

The call origin does not matter, it happens with landline, cellphone, and other VoIP/Skype callers, but it happens infrequently.

Any ideas?

Regards
Pieter

Posts: 14 · Vonage Forum Associate Joined: Jun 05, 2006 Posts: 14

have you tried changing the handset to see if you'll get same result?

Posts: 10 · Vonage Forum Associate Joined: Jan 09, 2007 Posts: 10

can you pls check if you have a new voicemail in your account...

Posts: 72 · Full Forum Member Joined: Mar 21, 2006 Posts: 72

It sounds like, for whatever reason, the phone adapter cannot supply enough ring voltage to ring the phone. What is the REN of the phone (it should be on the label on the bottom). If this is really high (which is unlikely) then that could be the problem. Otherwise, try a different phone. If that has the same problem then it could well be a bad adapter.

Whatever, this is purely a problem between your adapter and your phone. It is totally unrelated to the internet connection etc.

Posts: 414 · Posted: Tue Jan 23, 2007 8:56 am Post subject:

7thdevil wrote:

can you pls check if you have a new voicemail in your account...

This would never cause an incoming ring to stutter. The voicemail stutter tone would only be present when you actually pick up the phone and get a dialtone.

I agree with the above posters that you should try a new telephone and phone cord. That would at least rule out the possibility of it being one of those two things. If the same problem occurs with a new phone your device may be intermittently not outputting enough ring voltage to create the correct ringtone. If that is the case, you may need to contact Vonage. Depending on the current settings on your device they may be able to up the ring voltage output by your device to see if that solves it. Also, you may want to try the other port on your phone adapter to see if the problem persists across both ports, it could just be a faulty port/connection. You can change the port your number is on right from your web account.

Posts: 6 · Posted: Fri Feb 09, 2007 9:11 pm Post subject:

DMS1 wrote:

It sounds like, for whatever reason, the phone adapter cannot supply enough ring voltage to ring the phone. What is the REN of the phone (it should be on the label on the bottom). If this is really high (which is unlikely) then that could be the problem. Otherwise, try a different phone. If that has the same problem then it could well be a bad adapter.

Whatever, this is purely a problem between your adapter and your phone. It is totally unrelated to the internet connection etc.

I had this same problem with the first PAP2 I got from Vonage. See if they can switch you to the other port on your device -- that cleared it up for me.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

You can now switch ports on line.