Time & Date Showing Incorrectly on Caller ID

Posts: 7 · New Forum Member Joined: Dec 18, 2006 Posts: 7

Is anyone having a problem with their time and date showing up incorrectly on their Caller ID service? I'm wondering if it's the Vonage that's causing this or the phone. Up until today it worked fine and was correct.

Thanks!
Gina

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

Gina,

Make sure that the time zone setting in your Vonage account is correct. Also, if your phone has a time zone setting feature make sure that it is set to the correct time zone. If the time zone settings in your Vonage account and phone are correct, give it a couple of days to correct itself. If it's still off after a couple of days, contact Customer Service.

Posts: 100 · Vonage Forum Senior Joined: Jan 13, 2007 Posts: 100

try changing the time zone and rolling back it to yours in the online account.reboot all the devices including phone incase if it is wireless

Posts: 58 · Full Forum Member Joined: Jan 19, 2007 Posts: 58

Contact cust Care they will be doing some changes in ur device from their end........If u still has the same issue change the phone and check........what is make and model no of ur Caller ID phone........try power cycling the router and the phone

Posts: 414 · Posted: Mon Jan 22, 2007 2:31 pm Post subject:

-Which phone adapter do you have?
-If it just started today have you tried another phone and do the results persist?
-What is your network setup(ie. Cable Modem -> Linksys WRT54G -> Vonage Adapter-> Phone)? Has it change at all recently?
-Is your adapter direct to your phone or through your home wiring?
-How far off is your caller id time/date?(If it goes back to the same date and 12:00 every time you restart your Vonage adapter, your device cannot communicate with Vonage's NTP server on port 123)

If you contact customer care I don't think there is really to much for them to change on there end except to verify your timezone is correct.

Posts: 7 · New Forum Member Joined: Dec 18, 2006 Posts: 7

It has rolled back to the month of September. It is a Panasonic 5.8ghz digital phone, model #KX-TG5421. If it were just a couple hours' difference, that'd be acceptable..... but it's off by four months... LOL
Any ideas?

Thanks!
Gina

GO CHICAGO BEARS!! Razz

Posts: 881 · Vonage Forum Evangelist Joined: Nov 05, 2005 Posts: 881

I've seeen this same issue at times when I would reboot my cable modem and Vonage adapter the date and time would be as you have explained, but after a couple of days it would correct itself. Since the problem hasn't self-corrected itself by now, you should contact Customer Service.

Posts: 18 · Posted: Tue Jan 23, 2007 10:27 am Post subject:

I've noticed this same thing whenever I reboot my Vonage device. Strange you say your phone is a Panasonic, because both of my phones I've noticed this on are Panasonic. I've never really let this bother me too much and there are times it's actually correct. It was correct this morning before a reboot. I'm watching this for any suggestions as well.

Posts: 9 · New Forum Member Joined: Nov 13, 2006 Posts: 9

I have the same problem! I also have a Panasonic digital cordless phone (KX-TG5422). I just got off the phone with a Panasonic rep, who said that the timestamp is generated by the phone company, not by the handset. I received a call this morning and the phone says it was received on Sept 25th! This has been going on for several weeks now.

I just sent an email to Vonage customer support, we'll see what they say.

Posts: 100 · Vonage Forum Senior Joined: Jan 13, 2007 Posts: 100

check your phone manual if your phone over writes caller id given by your provider.some models of panasonic does this.you can check it in your phone manual.did you try

Quote:

try changing the time zone and rolling back it to yours in the online account.reboot all the devices including phone incase if it is wireless