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MrJoe
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Joined: Jan 11, 2007
Posts: 7

PostPosted: Thu Jan 18, 2007 1:39 pm    Post subject: Delay when answering. Reply with quote Back to top

I have Comcast cable coming in, speed I subscribe to is 8mbps down and 768k up, however it has been know to get as high as 12mbps down. Cable comes into house, plugs into back of modem. From the modem I have a short wire going to my WRTP54G Vonage wireless router. There are 4 PC's pluged into the ports, and one laptop used wireless. Traffic on the network rarely gets congested because usually only two or three computers are doing anything at a time. Now to the problem.

When a call comes in, it can take between 5-15 seconds before the person on the other end can hear me. I can't hear the other side either. Occationally the first ring is exceptionally long. I have tried turning on Qos but haven't seen any improvements. Anyone know what port the voice uses? I figure that if I set it to high in Qos then it will improve things. Right now I have all the options set to low.
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MrJoe
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PostPosted: Fri Jan 19, 2007 10:01 am    Post subject: Update Reply with quote Back to top

Today I have a new problem. nobody can hear me. Ran the speed test cause I figured my upload might be clogged, but it's not. Here's the results with a normal amout of traffic occuring on my home network.

Speed test statistics
---------------------
Download speed: 12368320 bps
Upload speed: 623928 bps
Quality of service: 69 %
Download test type: socket
Upload test type: socket
Maximum download pause: 116 ms
Average download pause: 2 ms
Minimum round trip time to server: 33 ms
Average round trip time to server: 39 ms

Voip test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 14.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 10
Estimated MOS score: 3.7
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 19, 2007 7:25 pm    Post subject: Reply with quote Back to top

Have you tried re-booting both modem and WRTP54G? That's usually a good place to start. What happens with the phone service if you shut all the computers down?

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Steve Gray
Orlando, FL
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MrJoe
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PostPosted: Sat Jan 20, 2007 9:25 pm    Post subject: Reply with quote Back to top

Phone service is the same with or without computers on. And yeah, rebooting was the first thing I tried. first modem, then router... then I did router then modem.... both at the same time... no change in service. I'd call support, but it's hard enough trying to talk to someone who will only read from a script while speaking english as their fourth or fifth language when my phone is working good.
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Steve48
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Joined: Aug 30, 2005
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PostPosted: Sat Jan 20, 2007 9:48 pm    Post subject: Reply with quote Back to top

Unfortunately, I suspect that this is a problem that will require help from Vonage tech support. It sounds like a network issue.

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Steve Gray
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Darrell_G
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Joined: Nov 05, 2005
Posts: 881

PostPosted: Sat Jan 20, 2007 10:39 pm    Post subject: Reply with quote Back to top

What you are experencing definitely sounds like a network issue that can only be solved by Vonage. Here is a number (1-888-580-4020) for the Executive Response Team of Vonage that will definitely escalate your issue to the highest level of technical support. Leave a detailed message explaining your issue and someone from the ERT will contact you.
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