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TimMNS
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Joined: Jan 17, 2007
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PostPosted: Wed Jan 17, 2007 3:05 pm    Post subject: Users in Chicago... questions about service quality, 911 Reply with quote Back to top

Hey guys,

My name is Tim and I'm a reporter with the Medill News Service here in Chicago. Now that Vonage is proud of hooking up 94% of their customers with E911 service, I'm writing a story about 911 over Voip - its reliability, efficiency and general trustworthiness.

If anyone is in the Chicago area, has been forced to use 911 over Vonage (or just tried it for giggles) and wants to talk to a reporter and possibly be quoted in the Daily Herald, mail me (trspangl ##at%% gmail.com) and we'll talk.

For that matter, even if you haven't used 911 over your Voip, I'd still like to get your opinion on your Vonage service, so feel free to mail me anyway. Smile

Thanks a lot,
Tim
Medill News Service
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qwertyui
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Joined: Jun 24, 2006
Posts: 64

PostPosted: Wed Jan 17, 2007 8:39 pm    Post subject: 911 and service Reply with quote Back to top

Can't answer for Chicago....

I haven't had to use 911, but a relative has. Called 911 and was asked nature of problem and ambulance dispatched without need to state address or phone number (so E911 worked).

(Suburban Pittsburgh about 6 months ago.)

Service in general:

DEPENDS ON INTERNET SERVICE QUALITY/RELIABILITY!

This can't be emphasized enough.

I've used Vonage from multiple locations over 3 years, both where I'm living and while travelling. (I just take the TA, I don't have a V-phone).


Hotels sometimes have dodgy internet service and thus you have poor voice quality. Other hotels have good internet service and thus have good voice quality.

Vonage has had a couple of outages over the last 3 years, but I had more trouble with SBC before I got Vonage.

Vonage "customer service" does leave something to be desired.

And I disagree with Vonages's "No nerds needed" advertising. If you're having trouble, it helps to have more than rudimentary computer skills.
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Wed Jan 24, 2007 9:18 pm    Post subject: Reply with quote Back to top

Tim,

Let us know if/when this article appears in a Chicago-area newspaper.

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