help - suddenly getting significant delays on calls

Posts: 1 · New Forum Member Joined: Oct 23, 2004 Posts: 1

I tried to post this last night but it hasn't shown up yet, so please forgive me if this is a duplicate and/or if this has already been discussed on this forum.

I am relatively new to Vonage - 4 weeks. For the first 3 weeks the connection was superb on all my calls, but now I am getting delays on virtually all calls, to the point that the phone is useless. The call will start out just fine and suddenly get out of sync.

I am in France where I have a Noos cable modem connection - I have a PSP2 phone adaptor which is connected to the Thomson combination modem/wireless router provided by Noos. As I mentioned, it worked perfectly at first but suddenly has started having significant problems. All my calls are to the US.

I would be most greatful for any/all suggestions re:adjustments to settings/testing, etc. I have tried calling Vonage customer support but never reached a live person.

Thank you,
gsw

Posts: 435 · Posted: Sun Oct 24, 2004 1:43 pm Post subject:

Could it be delay due to the amount of "connections" the signal has to cover. Ask your ISP for a preferred program to check for signal delay.

I know the word but cannot spell it.