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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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lb27608
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PostPosted: Tue Jan 16, 2007 2:21 pm    Post subject: Softphone: Transfer number out? Reply with quote Back to top

I've had a softphone plan in addition to my main Vonage line for 2+ years now, and I'd like to transfer the softphone number to a cell phone. Will Vonage release these numbers to another carrier, and has anyone had any luck porting a softphone number?
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7thdevil
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PostPosted: Tue Jan 23, 2007 6:14 am    Post subject: Reply with quote Back to top

let me just inform you that a softphone number is not a physical line. softphone numbers cannot be ported to other carrier... another reason is that your softphone number is just a virtual number which cant be ported since your line is dependent on your softphone software which is xj pro... hope you found your answers!!!
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IronHelix
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PostPosted: Sat Apr 14, 2007 2:42 pm    Post subject: Reply with quote Back to top

There is no *technical* reason I can think of why a softphone number can't port out. As far as Vonage is concerned (server wise) soft and normal numbers are exactly the same- the only difference is that they give you the SIP login password for the softphone account, whereas a normal line only your ATA gets the password.

They may have a policy against porting softphone numbers, not sure about that.

It's worth a shot at least.
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sheezhot
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PostPosted: Mon Apr 16, 2007 12:07 pm    Post subject: Reply with quote Back to top

My only advise is to get the facts.

To get facts regarding porting out numbers (virtual or not) email Vonage at portout@vonage.com

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Ghazal
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PostPosted: Wed Apr 18, 2007 8:58 pm    Post subject: Reply with quote Back to top

[B][align=justify] well, you can never port out a SoftPhone number or port a number to be your Vonage SoftPhone number, though you can port/portout your Virtual number.
soft phone number is not a real number ! it is just a software with an IP address using the assigned number to make and receive calls, therefore this number is NOT REGISTERED TO THE TELEPHONY NETWORK !!!
that explain why you can not also foreword or transfer your calls from or to a SoftPhone number !!!!
hope that will help you !!
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IronHelix
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PostPosted: Wed Apr 18, 2007 9:13 pm    Post subject: Reply with quote Back to top

sorry but that is simply not true.

Here is how a Voip carrier works.

On the PSTN side, companies called CLECs (XO, Level3, Global Crossing, etc) set up servers in the various central office switches run by the phone company. They do this acting as 'competitive exchange carriers' and the ILECs (verizon sbc qwest etc) are required to give them access. They plug their servers into the PSTN there. Then they register a few blocks of local numbers.
Vonage comes along and they have a contract with the CLEC. Subscriber signs up with Vonage, gets a number assigned through the CLEC, and is shipped an ATA.

When they get their ATA and plug it in, it uses a uses the SIP protocol to connect to the Vonage server. When they make a call, it sends the call to the Vonage server which sends it out, usually through a CLEC as above. However it's important to note that the call may not go out through the same system as it came in on...
Anyway when a call comes in, the PSTN routes it to the CLEC, who sends it to Vonage, who sends it to the ATA, which rings.

Result is PSTN-CLEC-Vonage server- --SIP Voip data-- your ATA

Now say you get a softphone account. The EXACT SAME THING HAPPENS, the only difference is that instead of giving you an ATA, they just give you the SIP username/password. As far as the Vonage backend is concerned, there is NO DIFFERENCE between a Softphone and a normal line. The only difference is that softphone gives you the password, normal line prevents you from getting the password.

Result is PSTN-CLEC-Vonage server- --SIP Voip data-- your softphone app

The only reason why port-out may not be possible is if they don't bother to update the address of record for softphone accounts. That is, instead of making the number 'yours', they make it 'theirs', thus the port will fail due to bad address match. If this is the case though, it is due to Vonage policy or the way their billing system is set up, there is NO technical reason why a softphone number is non-portable.


And if you still don't believe me, other carriers that offer BYOD (bring your own device) act exactly the same as a softphone, you sign up and they email you a username/password to connect. You can punch it into an ATA or use a softphone app, their server doesn't care. These companies port in/out all the time.
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emac
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PostPosted: Wed Apr 18, 2007 10:14 pm    Post subject: Reply with quote Back to top

you can definately port out a softphone..the only real diff from a softphone number and a normal voiceline is the database that it is pulled from
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spacezero
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Joined: Apr 24, 2007
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PostPosted: Thu Jul 19, 2007 3:53 pm    Post subject: Transfer softphone number out Reply with quote Back to top

Has anyone got this to work? If so, how long does the process take? I am considering transferring my softphone number out to a cell carrier.

The other option I was considering, in case the above does not work, is transferring my softphone number to my v-phone then transferring my number to a cell carrier.

Any advice?

Thanks
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