When I'm talking with someone every now and then they complain of hearing buttons pushed on the phone when I'm not pushing anything. Occassionally I can hear it too.
My modem (as you'll see below) needs updating but I've used my Vonage service with other people's newer modems and still have the same problem. See my troubleshooting details below.
1. Your location Dallas, TX
2. Your ISP name and type (cable, DSL, wireless etc) Cable - Time Warner
5. Type of Vonage adapter used ie RT31P2 or PAP2 Not sure. It says "VTA-VD" on the back
6. Setup of Network Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
When I'm talking with someone every now and then they complain of hearing buttons pushed on the phone when I'm not pushing anything. Occassionally I can hear it too.
Speed test statistics --------------------- Download speed: 6573776 bps Upload speed: 486864 bps Quality of service: 98 % Download test type: socket Upload test type: socket Maximum download pause: 103 ms Average download pause: 1 ms Minimum round trip time to server: 59 ms Average round trip time to server: 62 ms
Voip test statistics -------------------- Jitter: you --> server: 4.4 ms Jitter: server --> you: 8.3 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 8 Estimated MOS score: 3.9
EzCo Vonage Forum Evangelist
Joined: Jul 21, 2005 Posts: 533
Location: Southeastern PA
Yeah, this has been discussed many, many times in the past. The tones you hear are called DTMF tones and can be triggered by higher frequency voices, such as a female voice.
I've been through hell and back with Vonage on this and there is nothing they can (or will?) do about it. Sorry, I know that's not much help, but it is what it is.
The root cause is that Vonage uses out-of-band signalling for DTMF tones. This means that your phone adapter detects the dual tones associated with button presses and transmits them separately to the actual audio. The other end then reconstructs the tones. This is a very good practive with Voip because DTMF tones can get messed up by the voice compression (if low or medium quality is selected) or by jitter in the IP transport. Unfortunately, the tone detection can occasionally detect false tones occurring as a result of normal speech. This is particularly true with female voices.
If you ask Vonage, they may be able to turn off OOB DTMF signalling on your adapter. However, this may cause problems when you try entering information (account number) etc. using button presses.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New SerDahb New Today 15 Yesterday 16 Total 63328 Who Is On Site Visitors 186 Members 0 Total 186
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.40 Seconds and 265 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 15
Yesterday 16
Total 63328
Who Is On Site
Visitors 186
Members 0
Total 186
-0.03